My spinpoint might be failing

David230 · 12 Feb 2006 at 00:36

I've just run a couple of tests with HDTach to see how my H/drive is performing. In-between I've restarted my PC a couple of times and now my h/drive is making an odd sound in the form of a "click, click, click"..

It started by just making the sound when detecting devices on start-up where it would click twice but now its doing it through the xp load screen which held up my boot time by about 20-30 seconds with the "click, click etc"

Anyone had a similar experience with their Spinpoints? Its annoying because I've had it a couple of months and its been fine then tonight its started.

Chris19 · 12 Feb 2006 at 02:45

I had the same thing with my spinpoint is an 200GB SATA btw it happend within the first week i got it but now it seems to have gone i really dont know why they do it but tends to come and go i suppose.

David230 · 15 Feb 2006 at 22:44

This things getting RMA'd,

Its probably the loudest drive I've had at the moment and tbh its p'sing me right off!!

Note taken from Samsung site:-

Question
I have recently purchased a drive on the basis of its performance and low noise levels.
However, after a few days of use this drive has become excessively noisy, idle and especially seek modes can be constantly heard. In addition, the drives performance has decreased dramatically, and clicking sound can be heard at all times. I believe the drive is faulty and I would like to how I could get this drive repaired or replaced under the 3 year warranty offered by Samsung.

Answer
We can't diagnose how much your drive has a noise without analyze ourselves.
If you are in anxiety to make some errors from the noise, you should request the RMA service to your dealer. Your dealer has the RMA responsibility.

garywork · 17 Feb 2006 at 16:50

try the samsung utility from their site - tests lots of stuff and lets you turn the acoustic mgmt on/off

it spotted a spinup/down problem on one of mine even though drive seemed to be normal so i had time to pension it off

muckymick · 17 Feb 2006 at 23:55

I have never had any noise problems with these drives in the past,hope quality isn't slipping.

garywork · 18 Feb 2006 at 21:23

some drives are shipped with the acoustic management on , some off - its worth checking on installation

David230 · 18 Feb 2006 at 21:43

I have used Hutil and the drive was set to fast mode out the box. I have tried Quiet, middle and disabled aswell and see no difference between these modes. The utility finds no problems with the drive either.

I think I will wait till I can buy 2 raptors. Then get in touch with Samsung about rma.

In any case compared to previous drives, this samsung is not for me. Too loud....lol!!

mrochester · 19 Feb 2006 at 23:59

I've just run a couple of tests with HDTach to see how my H/drive is performing. In-between I've restarted my PC a couple of times and now my h/drive is making an odd sound in the form of a "click, click, click"..

It started by just making the sound when detecting devices on start-up where it would click twice but now its doing it through the xp load screen which held up my boot time by about 20-30 seconds with the "click, click etc"

Anyone had a similar experience with their Spinpoints? Its annoying because I've had it a couple of months and its been fine then tonight its started.

Mine did this exact same thing before it eventually failed completely. Get the data backed up if you can!