Need COD4 Help Please

My exchange is:

Name: South Harrow | OLO: LWSHAR | County & Region : London

Still can't get in touch with Sky by phone, and they have stopped replying to my e-mails. It's all getting rather frustrating as I really though I was getting somwhere with them. I just reasearched into upgrading to Virgin Media Broadband, but my family can't afford it (neither can I), so I have to stay with Sky.
 
I've done absolutely nothing except complain to Sky via e-mail, and my ping has suddenly reduced to 60-65. Is this more normal, most of my friends are reporting much lowers scores?
 
Thank you very much, I am extremely thankful for all of your help. I'll ask my ISP to enable fastpath, but there has been a VERY noticeable increase in performance, so I am extatic. Many thanks to everyone who replied in this thread!
 
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