Need help to resolve this issue. PC doesn't boot

[Kelt]

@Kelt ouch.
personally have had a flawless experience with them
(and it was a refurb part that i bought from the MM, they actually honoured the refurb warranty even though i was a third-party)

Yeh, bought a GPU from them years ago, was faulty out of the box (displaying wavy lines on screen), they denied the fault, ended up having to threaten them with action from Visa to get a refund.

Took about a month to resolve.

Never bought from them again until they got the exclusive Nvidia contract for FE cards.

Still left a bitter taste having to give them money, but I wanted the FE cards so no choice.

 

[as.hh]

That company you mentioned (*spit*) will likely do their utmost to deny you an RMA.

Talking from bitter personal experience.

damn that sucks.. i've contacted them so just gotta wait to see what they say. Even of they were to deny it i could just go through AMD anyway so I guess its non issue for my case

 

[tamzzy]

@as.hh if you're going through that etailer, i would suggest using their livechat facility during working hours
faster response and you can attach pictures of the debug led lights and screen

 

[as.hh]

@as.hh if you're going through that etailer, i would suggest using their livechat facility during working hours
faster response and you can attach pictures of the debug led lights and screen

ohh even better, I will contact them tomorrow morning via livechat then.

 

[Kelt]

damn that sucks.. i've contacted them so just gotta wait to see what they say. Even of they were to deny it i could just go through AMD anyway so I guess its non issue for my case

Maybe they've changed, it was over twenty years ago, but I've just entered "**** RMA" sucks into Google, and you don't have to look far for recent issues with them.

 

[ooStevo]

For a while now the CPU/DRAM would light up whenever I turn my PC on - fans/cooler will come on but no RGB and PC doesn't boot. I changed the RAM and it did the same thing but I tried again (after 2hrs or so) and it came on successfully. Unfortunately the day after the same thing happened where both CPU/DRAM light lit up. I never messed around with my CPU since day 1 (no OC), new ram worked initially so i figured the problem may lie else where so I placed an order for a new mobo (MSI MPG X870E Carbon WIFI). After installing everything the same thing is happening...

My specs:

AMD Ryzen 9 7950x
MSI MPG X870E Carbon WIFI
48GB DDR5 Corsair Dominator Titanium (24GBX2)
RTX 4070 Super
Corsair RM850e 80+ Gold
NZXT Kraken 360 Elite RGB
10x Lian Li TL fans
1TB SN850X SSD

I'm debating whether or not the issue lies with the CPU or even the PSU.

Why do you have 10 fans?

 

[as.hh]

Why do you have 10 fans?

mainly for aesthetic reasons, I have a o11d evo so I have 1 at the rear(exhaust), 3 on top on the radiator(exhaust), 3 on the side(intake) and 3 on bottom(intake)

 

[freddie64]

Ok sounds good. When filling out the P/N which option should I select? 100-100000514WOF or 100-100000514WOZ? On the CPU itself it says 100-000000514

I would select 100-100000514WOF. Is this not on the retail box label?

From what i have read 100-100000514 on its own indicates it is a OEM/TRAY CPU.

Spoiler

I would try and clean all of the thermal paste off the CPU before you RMA it, they may use this as a reason to refuse.

How much is on the CPU and is there any on the socket pins, can you post a pic to show us?
Am sure i read that while it is not conductive, it can act as a insulator.
If this is the case, it may explain why you have random faults with your RAM.

 

[as.hh]

I would select 100-100000514WOF. Is this not on the retail box label?

From what i have read 100-100000514 on its own indicates it is a OEM/TRAY CPU.

Spoiler

I would try and clean all of the thermal paste off the CPU before you RMA it, they may use this as a reason to refuse.

How much is on the CPU and is there any on the socket pins, can you post a pic to show us?
Am sure i read that while it is not conductive, it can act as a insulator.
If this is the case, it may explain why you have random faults with your RAM.

2024-10-12-14-20-28 hosted at ImgBB

Image 2024-10-12-14-20-28 hosted in ImgBB

ibb.co

everything looks good to me

 

[freddie64]

everything looks good to me

Was it only on top of the CPU?

I thought you meant the underside with the pads.

 

[as.hh]

2024-10-12-17-27-13 hosted at ImgBB

Image 2024-10-12-17-27-13 hosted in ImgBB

ibb.co

there was minimal amounts of thermal paste on these exposed areas, i did clean it up (isopropyl alcohol 99%) and tried to boot it up again after 10mins but the issue still persisted. When you mention socket pins im not sure what you mean but what i can say is that there is no thermal paste on the motherboard socket (brand new) + the bottom side of the cpu was clean as can be, i also cleaned the underside and the issue still persists.

UPDATE: I have received RMA return details, it will be a collection for this coming monday which is great (no cost to me ), should receive the replacement within 7 business days from time of collection.

 

[freddie64]

there is no thermal paste on the motherboard socket (brand new) + the bottom side of the cpu was clean as can be

That is where i thought you meant.

 

[as.hh]

Received new cpu and everything now works smoothly

 

[freddie64]

Received new cpu and everything now works smoothly

Nice one.
Was that from the place of purchase or AMD?
Either way, good result and pretty quick turnaround.

 

[as.hh]

Place of purchase. Collection was 14/10/24, they then shipped out a replacement the next day which I received on Friday (18/10/24)

 

[Threepwood]

I bought it from SCAN U

and that's when he realised...

 

[freddie64]

To be fair, i bought a GPU off the MM that was originally bought from them that developed a fault and only had around a month or two left on the warranty.

The guy i got it off helped with the RMA and i got a brand new one back, was expecting to have to wait for it to be repaired.