Need help!!!!

William-Mathew · 7 Jan 2015 at 16:54

Hey guys

One of my family members asked me to build them a PC about 6 mouths ago. Windows now comes up with start up repair. She has tried the auto repair but it does not work. Need some suggestions asap as they really need the PC

William-Mathew · 7 Jan 2015 at 16:56

Its saying there is a corrupt volume. How do I fix this?

William-Mathew · 7 Jan 2015 at 17:03

SiriusB · 7 Jan 2015 at 17:03

Search Google for the exact error message. You should find a tonne of things to try.

The jist though is to run some commands from a Windows repair disc (or original install disc). SFCSCANNOW and CHKDSK come to mind. If they fail, it may be a physical issue with the drive - i.e. it is damaged/dying/dead.

My first action would be to grab the HDD, plug it into another machine and see if you can copy any files off it. Your relative has backups, right? Right?

William-Mathew · 7 Jan 2015 at 17:11

SiriusB said:
Search Google for the exact error message. You should find a tonne of things to try.

The jist though is to run some commands from a Windows repair disc (or original install disc). SFCSCANNOW and CHKDSK come to mind. If they fail, it may be a physical issue with the drive - i.e. it is damaged/dying/dead.

My first action would be to grab the HDD, plug it into another machine and see if you can copy any files off it. Your relative has backups, right? Right?

She has backups. She would not know how to remove a hard drive from a computer as she knows noting about computers

SiriusB · 7 Jan 2015 at 17:18

From that I assume it is not easy for you to go round yourself?

If she cannot remove a HDD, I also assume she cannot do much of what is required to troubleshoot/repair the issue...? I stand to be corrected, of course!

William-Mathew · 7 Jan 2015 at 17:28

Not easy for me to go round. The system boots off of the SSD and uses the HHD to store documents. It sounds like the SSD has gone. Should I get her to take a system image and wipe the HHD and restore the image onto the HHD?

William-Mathew · 7 Jan 2015 at 17:34

Correcting myself. She cannot take a current system image as it will not let her

5960xNvidiaGamer · 7 Jan 2015 at 17:49

Can you run system Restore?

William-Mathew · 7 Jan 2015 at 18:23

The system has not been backed up fully but only files. Would this work: remove the dead SSD. Wipe the HHD and reinstall windows into the HHD, reinstall the programs + files. Wait for the SSD to be RMA and do a fresh install once I get the SSD back

SiriusB · 8 Jan 2015 at 10:18

That should work, yes. Once you have Windows up and running again on the SSD, you can probably have a go at taking some stuff off it (assuming you need to and it's readable) before you send it away for RMA.

Once you get a new SSD, you can just clone the new install from the HDD to the SSD, so no need to go through another install.

Idleman · 8 Jan 2015 at 11:25

I would run system restore first. Click on a restore point, then click on "scan for affected programs" and make a note, as she can always restore these later. Once the restore is complete, run checkdisk or Hddtune and check the health of the drive.