Soldato
- Joined
- 6 Feb 2010
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To be honest, rather than getting the joke of a refund £55, you'd be better off just take the 7950 and sell it off...you'd get more money in return that way.
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Need some advise
- Thread starter DigitalPrime
- Start date
Indeed, with the current demand for 7950s for Litecoin mining, you could get around £200 on a well known auction site.
the "scammers" probably want to add it to thier mining rig.
Associate
- Joined
- 26 Nov 2013
- Posts
- 104
- Location
- Edinburgh
You need to look at what the warranty terms state.
You can't be bound by any unfair contract terms, but if the T&C state that an equivalent or similar spec replacement then that's what they should offer, or full refund would put you in a very strong position.
You'll be better placed to ask for specific consumer advice from MoneySavingExpert forums (their consumer right board) who can help further and help navigate through getting a proportionate refund. (As a general rule, take the cost of the card, divide by 72, multiply by number of months of use, take that number away from the original price paid) This gives (assume a direct linear line of decreasing value) guide refund price. Harder for electronics because they drop in price so much. I'd probably go by what a 7970 is new just now as the starting price (so roughly £300) works out at £4.2 depreciation a month, which gives a proportional refund of £225.
£55 is a joke, £150 to £250 is where they should be offering based on proportional use.
You can't be bound by any unfair contract terms, but if the T&C state that an equivalent or similar spec replacement then that's what they should offer, or full refund would put you in a very strong position.
You'll be better placed to ask for specific consumer advice from MoneySavingExpert forums (their consumer right board) who can help further and help navigate through getting a proportionate refund. (As a general rule, take the cost of the card, divide by 72, multiply by number of months of use, take that number away from the original price paid) This gives (assume a direct linear line of decreasing value) guide refund price. Harder for electronics because they drop in price so much. I'd probably go by what a 7970 is new just now as the starting price (so roughly £300) works out at £4.2 depreciation a month, which gives a proportional refund of £225.
£55 is a joke, £150 to £250 is where they should be offering based on proportional use.
Soldato
- Joined
- 6 Feb 2010
- Posts
- 14,583
Heard quite a few of rumors and stories on "scam" doing warranty by offering ridiculous low amount of refund using the excuse of "depreciation" or offering b-grade card as replacement, while they file RMA with manufacturers customers' faulty cards to get new card replacements, which they put on the shelf to sell
They abuse the rma system for their own benefit it would seem...
Heard quite a few of rumors and stories on "scam" doing warranty by offering ridiculous low amount of refund using the excuse of "depreciation" or offering b-grade card as replacement, while they file RMA with manufacturers customers' faulty cards to get new card replacements, which they put on the shelf to sell
They abuse the rma system for their own benefit it would seem...
Thank you for your hint, I've been trying to work who it was so I can avoid them.
I've RMA'd two cards through OcUK and had great CS each time.
The moral of the story is, everybody stop buying XFX cards, and other manufacturers of terrible non-existant RMA service.
This is what happens when you cheap out, trying to save a few quid buying XFX trash.
Also stop dealing with 'Scam' companies, do you catch me drift...
This is what happens when you cheap out, trying to save a few quid buying XFX trash.
Also stop dealing with 'Scam' companies, do you catch me drift...
- Joined
- 1 Sep 2011
- Posts
- 139
- Location
- York
Well, Sent an email to the company "cough" scam. Who is dealing with this to send me the referb 7950. Just waiting for a reply. Although I'm going to give it till monday then I will ring them.
Tonight at 6'o clock I ordered the "EVGA 780TI superclocked" from OCuk, Thank you Louise girlfriends and xmas go well together.
So as Nelly pointed out, dont cheap out. I wont be in the future.
Tonight at 6'o clock I ordered the "EVGA 780TI superclocked" from OCuk, Thank you Louise
girlfriends and xmas go well together. So as Nelly pointed out, dont cheap out. I wont be in the future.
they should be giving you a 280x no question about it.
my 580 lighting 3gb died and OCUK/MSI replaced it with aMSI 770 gaming edition 4gb.
at the very least it should be a 7970.
you wouldn't expect to be treated like this with a car that was still under warranty.
my 580 lighting 3gb died and OCUK/MSI replaced it with aMSI 770 gaming edition 4gb.
at the very least it should be a 7970.
you wouldn't expect to be treated like this with a car that was still under warranty.
- Joined
- 1 Sep 2011
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- 139
- Location
- York
Its a costly wake up call. I just will never use them again and if anyone asks for advise for PC parts while I stream. I certainly wont point them to scam and will actually advise them to stay clear. lessons learnt
This thing about 'certain etailer' rma'ing returned stuff themselves might be true.
I had one gtx660ti from OCuk, wanted second but it was on 'no eta' status so i bought at 'certain etailer' and got a box in bad shape, with no promotional codes ( and they were advertised ).
Tried to contact them but no use. Never used them again.
I prefer OCuk, even if sometimes it seems prices are higher but I get free delivery on next working day and I am sure customer support won't turn their back on me.
I had one gtx660ti from OCuk, wanted second but it was on 'no eta' status so i bought at 'certain etailer' and got a box in bad shape, with no promotional codes ( and they were advertised ).
Tried to contact them but no use. Never used them again.
I prefer OCuk, even if sometimes it seems prices are higher but I get free delivery on next working day and I am sure customer support won't turn their back on me.
- Joined
- 1 Sep 2011
- Posts
- 139
- Location
- York
This is the reply I got on a certain forum when i posted the whole tale from a friends advise.I'm happy, I now own a "EVGA 780ti SC" bought from OCuk, And my last order with this other company seems to of been resolved. Fingers crossed
DigitalPrime,
Having checked the details concerning this query I can see that the card you returned has now been made end of life, under the Sales of goods act you are entitled to a repair or replacement, unfortunately in this situation we no longer stock the specific card that you had purchased nor is a repair possible.
As such a refund was calculated taking into account benefit of use, as the card has less than 3 months warranty remaining the refund amount offer would reflect this.
As advised to you over the telephone we have raised a query with XFX to see if they can provide an alternative card or higher credit amount.
However, as it turns out this morning we have managed to obtain limited stock for the 3GB XFX Radeon HD 7970 GHz DD Edition (Ghost Thermal & Hydrocell, 6000MHz GDDR5, 28nm,GPU 1050MHz, 2048 Cores) graphics card which will be offered to you by email, please also be aware that although the 280 series cards may share the same architecture as the 7970 card, there are subtle differences which AMD consider sufficient enough to brand the card as a new model.
Kind regards
DigitalPrime,
Having checked the details concerning this query I can see that the card you returned has now been made end of life, under the Sales of goods act you are entitled to a repair or replacement, unfortunately in this situation we no longer stock the specific card that you had purchased nor is a repair possible.
As such a refund was calculated taking into account benefit of use, as the card has less than 3 months warranty remaining the refund amount offer would reflect this.
As advised to you over the telephone we have raised a query with XFX to see if they can provide an alternative card or higher credit amount.
However, as it turns out this morning we have managed to obtain limited stock for the 3GB XFX Radeon HD 7970 GHz DD Edition (Ghost Thermal & Hydrocell, 6000MHz GDDR5, 28nm,GPU 1050MHz, 2048 Cores) graphics card which will be offered to you by email, please also be aware that although the 280 series cards may share the same architecture as the 7970 card, there are subtle differences which AMD consider sufficient enough to brand the card as a new model.
Kind regards
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Soldato
- Joined
- 12 May 2011
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- 6,297
- Location
- Southampton
Ah now i know who to avoid!
I had a 7870 with a well known computer etailer, which i paid £230 for, and when it died 9 months later, they gave me £215 for it! Couldn't believe it! And that was after id got stroppy as i thought the lady on the phone had said £15 lol.
So theyre not all bad, not a patch on OCUK service but not all bad.
I had a 7870 with a well known computer etailer, which i paid £230 for, and when it died 9 months later, they gave me £215 for it! Couldn't believe it! And that was after id got stroppy as i thought the lady on the phone had said £15 lol.
So theyre not all bad, not a patch on OCUK service but not all bad.
Caporegime
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- 18 Sep 2009
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- Dormanstown.
Lol >.<
It's crap like this that makes warranties seemingly worthless.
I've had 3 examples of this.
A 6870 that had gone faulty 6 months through it's warranty, E-tailer know they don't need to give a full refund and give me a percentage based refund (However, that refund was more than they currently cost new)
I had a second 6870 same circumstances break about a month or two before warranty ran out, same result (So I ended up profiting in the end)
Then, I had a 6870 that was nearing the end of its 2 year warranty, and this was very recently, so we're talking when 6870's just aren't available, this was with OCUK, this got exchanged for a 7850 2GB.
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- Joined
- 1 Sep 2011
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- 139
- Location
- York
I certainly am chuffed, I'll try and flog it, Then put it towards a CPU and board. Its just a shame I had to moan about it on their open forum to get the result. I shudder at the thought of how many people have fallen to this issue.