Need some help removing Norton AV.

Admiral Huddy · 5 Sep 2007 at 09:52

Ok, I know the first thing your going to say is download and run Norton Removal Tool.. but this is driving me nuts.

I firstly removed NAV from the remove programs in control panel.

Then tried running the Removal tool which came back and said that I needed to remove the product from windows before running, which i had already done (as above).

So i then ran Cclean to clear anything that may have been lurking around.

Still didn't work.

Then ran regcleaner to remove all known entries and libraies etc.. which it managed to clear some bits. I was then able to run the Removal Tool which completed normally.

Then i go to install AVG.. which can't run as it says that NAV i still running :mad:

Any idea on this?

thanks

Teki187 · 5 Sep 2007 at 10:08

Have you checked to see if any of NAV's process's are still running on the off chance?

MarcLister · 5 Sep 2007 at 10:37

Did you restart PC between cleaning the reg and trying AVG?

You could search the registry manually for every Norton/Symantec entry and delete them.

Dingleberry88 · 5 Sep 2007 at 10:46

Format.

Admiral Huddy · 5 Sep 2007 at 11:02

MarcLister said:
Did you restart PC between cleaning the reg and trying AVG?

You could search the registry manually for every Norton/Symantec entry and delete them.

Mm I could do .. although I was hoping to avoid this..

Teki187 said:
Have you checked to see if any of NAV's process's are still running on the off chance?

Yes, I stop the services but can't delete them for some reason. Grrr.. I hate Norton!!!

MarcLister · 5 Sep 2007 at 11:02

Yeah I know. Its better than a FORMAT.

Admiral Huddy · 5 Sep 2007 at 11:04

MarcLister said:
Yeah I know. Its better than a FORMAT.

Yes because it's not my machine to re-format and the owner is on holiday

Angilion · 5 Sep 2007 at 21:26

I remember someone handing me a laptop that didn't work because they had installed McAfee after their Norton license expired.

If my vague memory of it is right, I had to configure things to not load anything to do with Symantec/Norton on boot (msconfig and services.msc), reboot and then start uninstalling Norton.

grez · 6 Sep 2007 at 09:30

You could try reinstalling NAV and then uninstall it. Chances are it might remove it properly this time.

Jimbeam3678 · 6 Sep 2007 at 10:58

Norton is a nightmare to get rid of. I personally would wait for owner to come back and then format maybe best option in the long run

something daft already!! · 6 Sep 2007 at 11:19

Reinstall windows-delete old install defo. I could never get rid of it properly. Even their special removal software didnt do it. Use nod 32 its nice and dont take over you PC

MarcLister · 6 Sep 2007 at 11:20

It isn't his PC. It belongs to a client who is away. He is trying to fix it without reformatting/reinstalling Windows.

Admiral Huddy · 6 Sep 2007 at 16:07

Sorted.. I manged to find a registry entry that was conflicting with the new AV software.. Thanks Marc

MarcLister · 6 Sep 2007 at 17:22

Woo. Glad to have been able to help you Admiral Huddy sir.