Netgear FA311 Set Up Problems

axel

axel

axel

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I am having some problems setting up a BT internet connection for my son. He is using XP service pack 2.

The network card FA311 was causing some problems and the set up CD could not make the connection from the router to the network card although the card was showing as working properly in Device Manager. The trouble shooter said there was re was a problem with allocating an IP address. I tried selecting “repair” which did not work.


I tried updating the network card driver with the XP update wizard. While searching for the updated drivers, obviously on the hard disk, the Avast update announced that the virus database had just been updated, so I had obviously had just made the connection and gone online, although XP still appeared to be searching for a driver. Everything worked great online for the rest of the night but tonight after booting up cannot find the connection again.

My son phoned BT and spoke to a gentleman in India who took him through some checks and told him he had the wrong IP adress, it started 169 and should start 192. He could not help any further and could not understand how he had been on line last night with the wrong IP address.

Can anyone help fix this? I have checked some of the settings on the LAN connection properties and the settings are "get IP address automatically" and "get DNS address automatically"

Can I uninstall and reinstall the card with the correct settings or is there another way to fix this?

Help please!

Axel
 
Well my route would be to uninstall the card and update with the new .inf file.
http://kbserver.netgear.com/products/FA311.asp

Then i would download this and give it a whirl. Its a new MS util for this type of problems. I havent tried it yet myself but it might work :)
http://support.microsoft.com/kb/914440

Also, i take it the PC is connected to a router? You may want to check the cable and also check that DHCP is enabled on the router/modem so its dishing out IP's. The 169.x.x.x address just means it cant connect to the host (router) so it gives you a private address.

My next guess would be that the TCPI/IP stack is damaged somehow. To reset it use this command.

netsh int ip reset c:\resetlog.txt

That should do the trick hopefully. :)
 
Device Manager -> Select the network card, right click it and choose uninstall.

Once you have done that run the setup program included in the FA311 driver set. :)
 
Tried that tonight. All went well and the exclamation mark disappeared from the internet link icons as soon as I reset the TCP/IP stack but the warning returned to the icons after I rebooted and I could not connect. I tried a few times with the same results.

I then run the Microsoft Diagnostic Utility and got the utility and got the following results.
---------------------------------------------
Last diagnostic run time: 10/18/06 17:11:15
----------------
WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2

error Not all base service provider entries could be found in the winsock catalog. A reset is needed.

info Redirecting user to support call
-------------------------
Network Adapter Diagnostic
Network location detection

info Using home Internet connection

Network adapter identification

info Network connection: Name=Local Area Connection, Device=NETGEAR FA311 Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected
-----------------------
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to click here: The server name or address could not be resolved

warn HTTPS: Error 12007 connecting to click here: The server name or address could not be resolved

warn FTP (Passive): Error 12007 connecting to click here: The server name or address could not be resolved

warn HTTP: Error 12007 connecting to click here: The server name or address could not be resolved

warn HTTPS: Error 12007 connecting to click here: The server name or address could not be resolved

warn FTP (Active): Error 12007 connecting to click here: The server name or address could not be resolved

error Could not make an HTTP connection.

error Could not make an HTTPS connection.

error Could not make an FTP connection.

------------------------------------------------
The network adapter diagnostics were in green and the rest were red.

Any help would be appreciated.

Axel
 
assuming the network card is showing up as installed/no errors in device manager...... goto the properties of the network connection and manually set the tcp/ip properties as follows.....

ip address 192.168.1.2
subnet mask 255.255.255.0
default gateway 192.168.1.1
dns server 192.168.1.1

see how you get on with that..... :)

if you need to configure the router, you should be able to access it's config page in your browser using this address

http://192.168.1.1

edit: just seen your thread in the windows section. you really don't want to be using usb when you have ethernet available..... :D
 
Marc,

Thanks for that. He appears to have taken a step forward and the exclamation marks are removed from the internet icons.

He has left the "alternate dns server" blank in the TCP/IP is this correct?

What configuration does the router need?

Axel
 
axel said:
He has left the "alternate dns server" blank in the TCP/IP is this correct?
Click to expand...

yup, that's fine. :)

axel said:
What configuration does the router need?
Click to expand...

well if the internet is working, then none.... :p if not, you might need to access the router config to get it to connect. i have a bt router (2500v) and this connects automatically. i'm just not sure if all their routers do this (assuming you have a bt branded router?).
 
Unfortunately he still cannot connect and is getting "page cannot be found" with IE.

Any other ideas?

Axel
 
XP Network Settings Screwed Up - Me Cracking Up

I have tried various things and still having problems connecting to the internet. I am now certain that the problem is with some of the XP network settings. I have already renewed the TCP/IP which has not helped.

BT "help" software/troubleshooter simply resets the "obtain IP address" to automatic and when the system reboots I get an error and note that Windows has reset the IP to 169....... Manually setting the IP and DNS addresses, as advised here, solves the error and tells me I am connected but I still get page unavailable for any web page and a can't connect error in OE. I also cannot access the router from IE with 192.168.1.1

I have been on the phone three nights running to three different people in Bangalore who have been no help. I must have said "pardon" and "sorry I cannot make you out" at least one thousand time in the past three evenings. I believe that if you call to complain about the service you are also put through to Bangalore.

I am now sure that the problem lies within the Windows network settings, IP, DHCP, DNS or whatever else would stop me connecting.

Is there a way to reset all of the network settings to the the default, other than reinstalling XP, or is there a list of Windows XP settings that can be checked to resolve this problem and get connected?

I travel over the Forth Road Bridge to work every day and the parapet is beginning to looking very tempting!

Can someone help please?

Axel
 
To reset TCP/IP, do the following:
Start->Run
type in the box cmd
this will bring up a command prompt
type at the prompt netsh winsock reset
this will reset all the winsock layered service providers back to the windows default. Any AV/firewalls may need to be re-installed - or they should repair themselves
type at the prompt exit

now reset your machine

You will now have a pristine TCP/IP connection - hopefully this will cure your problems
 
Andre,

Thanks for that. I will try this weekend.

He has managed to get set up in the interim by using the USB cable and is now online. To switch to the ethernet connection do we now simply:

1. Renew the TCP/IP following your instructions.
2. Shutdown, remove the USB and fit the ethernet cable.
3. Reboot.

As all passwords etc. are already in the router is that it?

Axel
 
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