Network speed limited

mgeo

mgeo

mgeo

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enfield
My son has an Msi 370z gaming plus board which has Intel® I219-V Gigabit LAN controller.

We have a 1g broadband service but he can’t anything much over 10mbit download. I tried my laptop on the same line and got over 100, so it’s not the connectivity. We have updated the boards bios to the latest version, tried old and new network drivers but nothing helps.

Intel software that came with the drivers has some diagnostic feature and it says the interrupt status failed.

I have also tried a 1g usb network adapter but speed is also limited on this.

Any ideas what the issue is?

Thanks.
 
Describe how the PC is connected to the router, list every item in the path e.g. cable, wall plate, cable in the wall, wall plate, cable, switch, cable, broadband router (which model?)
 
It’s virgin media 1giga service. The pc is hard wired direct to the broadband router. I don’t know what model it is, it was only installed yesterday so assume latest model?for info, the issue was there before - we had hoped faster service would resolve it.
 
Go to Microsoft Copilot and paste in "what is interrupt status in networking?"

You will then see:

Some NIC utilities (like Intel PROSet) run an “Interrupt Status” test to verify that the NIC can generate and handle interrupts correctly. If this test fails, it may indicate a driver, firmware, or hardware issue.

and a link to this Intel community post:


and this post:

www.intel.com

Network Issues with Intel® Ethernet Controller I225-V

Recommendation to update Non-Volatile Memory (NVM)
www.intel.com www.intel.com

This is not quite your issue, but yours is probably along similar lines.

So, I would suggest making your own post in the Intel forum. You probably have some sort of communication problem from the NIC.
 
mgeo said:
It’s virgin media 1giga service. The pc is hard wired direct to the broadband router. I don’t know what model it is, it was only installed yesterday so assume latest model?for info, the issue was there before - we had hoped faster service would resolve it.
Click to expand...

If you use virgin medias speedtest it will detect the router and give you speed test results for the line as well as the connection to the PC:

Broadband Speed Test – Check Download, Upload, Latency | Virgin Media

Check your internet speed with our free broadband speed test. Run an online speed test and get your download speed, upload speed, latency and more in seconds.
www.virginmedia.com www.virginmedia.com


You said "hardwired" is this just a long pre terminated patch cable or has someone run a cable and installed network sockets etc...

mgeo said:
have a 1g broadband service but he can’t anything much over 10mbit download. I tried my laptop on the same line and got over 100, so it’s not the connectivity.
Click to expand...
How much over 100Mb/s did you get with your laptop?

Cat5 is limited to 10/100
Cat5e or better is needed for 100->1000/2500


I'd update the firmware / driver as suggested by radderfire but also test with a new cat5e / cat6 cable if you have got one.
 
radderfire said:
Go to Microsoft Copilot and paste in "what is interrupt status in networking?"

You will then see:

Some NIC utilities (like Intel PROSet) run an “Interrupt Status” test to verify that the NIC can generate and handle interrupts correctly. If this test fails, it may indicate a driver, firmware, or hardware issue.

and a link to this Intel community post:


and this post:

www.intel.com

Network Issues with Intel® Ethernet Controller I225-V

Recommendation to update Non-Volatile Memory (NVM)
www.intel.com www.intel.com

This is not quite your issue, but yours is probably along similar lines.

So, I would suggest making your own post in the Intel forum. You probably have some sort of communication problem from the NIC.
Click to expand...
Thanks, will do some digging around that
 
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