New Asus 5 Day Turn Around For RMA!

pastymuncher · 30 Mar 2011 at 19:11

ToxicTBag, if it's in the first year your contract is with the retailer so it's OCUK you should be sorting a RMA out with.

ToxicTBag · 30 Mar 2011 at 20:04

pastymuncher said:
ToxicTBag, if it's in the first year your contract is with the retailer so it's OCUK you should be sorting a RMA out with.

Thanks for the input pastymuncher thats what i thought, but OcUk are pretty definate that i must rma with the manafacturer, will try them once more see if i can get some joy from them :confused:

Cheers
TBag

AtreuS · 30 Mar 2011 at 21:15

ToxicTBag said:
Thanks for the input pastymuncher thats what i thought, but OcUk are pretty definate that i must rma with the manafacturer, will try them once more see if i can get some joy from them
Cheers
TBag

They can request and suggest you do but from alegal point of view they must be prepared to handle it for you as far as i know.

ToxicTBag · 30 Mar 2011 at 22:20

AtreuS said:
They can request and suggest you do but from alegal point of view they must be prepared to handle it for you as far as i know.

O eck best put my polite head on in the morning see what they say, thanks AtreuS much appreciated

Nelly · 25 Jun 2011 at 14:03

VoG said:
I'm afraid Asus's UK RMA support has indeed evaporated, there RMA process is pretty atrocious these days, hence our "friend" AsusRep is no where to be seen. so be warned, some folk have been known to wait in excess of a month for there mobo RMA's to be dealt with.

The Asus Rep moved to AMD as far as I am aware. I noticed on the place where Asus was doing UK RMA replacement/repairs it now says this:

Creative Computing said:
PLEASE NOTE. WE NO LONGER PROCESS ORDERS FOR ASUS RMA REQUESTS. IF YOU REQUIRE THIS SERVICE PLEASE CONTACT ASUS UK SUPPORT ON 0870 1208340 OR FOLLOW THIS LINK http://rma.asus.de/pick_eu/uk/

ToxicTBag said:
O eck best put my polite head on in the morning see what they say, thanks AtreuS much appreciated

Hi there, what happend with your RMA? Where did you have to send the motherboard too? how long did it take?

skunksta · 25 Jun 2011 at 20:30

Glad to hear asus getting its act together .

Had a P5E-VM which died after 18 months.Took around 3 months for
me to get a part refund because asus could not find a
replacement.

2 months just to find out they never had any
in this day and age this info should have been a click away.

Nelly · 25 Jun 2011 at 20:35

skunksta said:
Glad to hear asus getting its act together .

That is just it! they are getting worse it seems, Asus lost their UK Rep and also removed the Scotland RMA centre.

rolypolyman · 26 Jun 2011 at 23:02

Well I was just about to order an Asus Z68 motherboard. Have to rethink after reading this thread, maybe go Msi instead tho they are a bit pricey on here.

Nelly · 26 Jun 2011 at 23:08

Their is no way I would buy another Asus Motherboard OR Graphics Card, when Asus's RMA process is totally sketchy and unreliable.

rolypolyman said:
Well I was just about to order an Asus Z68 motherboard. Have to rethink after reading this thread, maybe go Msi instead tho they are a bit pricey on here.

I'm wanting the Gigabyte GA-Z68XP-UD4, still not in stock at OcUK yet others have it in stock as of Friday. At least Gigabyte have a UK RMA centre with quick turnaround.

From what I have read the XP version does not have any problems with boot loops etc, it's either that or the Asrock Z68, their RMA centre is Netherlands, same as MSI.

Wish their was more choice, over the last 10 years we have lost Soyo, Soltek, DFI, Abit, Epox it sucks.

rolypolyman · 27 Jun 2011 at 00:22

Ok, finally bit the bullet and ordered this.

Asus and Ocuk lost a sale due there poor RMA and customer service.(Asus that is).