New build not even POST'ing :(

norbie · 1 Feb 2006 at 09:36

I've just got all the bits for my new build finally, and it's not working

MSI Neo2 Platinum

Athlon 3700+ San Diego 939 Retail

I've managed to hook up the D Bracket which is showing 4 red lights - meaning processor error.

What do I do??
This processor cost me loads, I don't have any other 939 processors to test with it, and it took ages to get the heatsink installed anyway.

OMG Please help!

Eddietop · 1 Feb 2006 at 09:39

Reseat the cpu, check for broken or bent pins. Remove gcard + ram see if you get different error message.

norbie · 1 Feb 2006 at 09:40

ok.

i have to add that the board comes on fine, all fans are working (no graphics card or ram in atm) but i will try and put the CPU in.

i was thinking maybe the bios cant handle my new chip and need to be updated?

how would i do that though?

n3x · 1 Feb 2006 at 09:45

norbie · 1 Feb 2006 at 09:46

i put the ram and gfx card in at first, had nothing on monitor, so put d bracket it - received processor error.

so i then removed all non essential parts, now im just down to processor and its giving the same error.

im having trouble getting the retail heatsink off - any tips?

norbie · 1 Feb 2006 at 09:51

ok i have got the processor out.

when i took the heatsink off the processor came out stuck to it (with the thermal pad) and i hadnt undone the clip in the socket - it just came out anyway.

i have looked at the processor and i cannot see any damaged or bent pins at all.

n3x · 1 Feb 2006 at 09:59

hmm, so the cpu came out with having to unclip the thing that holds the cpu in?? are u sure it was down securely? the cpu should be locked in place so shouldnt have come out!

norbie · 1 Feb 2006 at 10:06

ive tried putting it back in and running it again - still receiving the error.

for these tests i just rested the heatsink on there as it was only on for a couple of seconds.

the cpu did feel lukewarm (not cold) so power must be going through it alright.

i fear its the bios issue, but how can i check what bios i have and whether it supports the chip?

bryn · 1 Feb 2006 at 16:14

n3x said:
hmm, so the cpu came out with having to unclip the thing that holds the cpu in?? are u sure it was down securely? the cpu should be locked in place so shouldnt have come out!

Yes indeed! When you reinserted CPU did you check that it was being gripped by the socket once the lever was thrown (i.e.before the heatsink was put on)?

--
Bryn

geiger · 1 Feb 2006 at 17:38

I think I've had that before now without it being fatal, it shouldnt happen though. Maybe the motherboard's socket is at fault?

trojan698 · 1 Feb 2006 at 18:19

Make sure you clip the proc down like they say. It wont be a bios issue (i think) as the system would still post. Also, it needs to post in order for you to upgrade the bios. Is the heatsink + fan plugged into the cpu fan socket?

JonnyGLC · 1 Feb 2006 at 18:33

I think you need to update the firmware on your motherboard so support the 3700 core.

norbie · 1 Feb 2006 at 20:58

A random name said:
I think you need to update the firmware on your motherboard so support the 3700 core.

This is what I think is the issue.

If not that, then faulty board but I bought it off ebay and trust the seller when he said he only used it once from new to run some benchmark tests for a review website he works for.

I have a friend with a 939 setup, that hopefully we can test the processor in, and then maybe find a way to update the BIOS/Firmware on my board (if thats the issue).

Ultra_Extreme · 1 Feb 2006 at 21:33

CPU should be fine, if installed correctly then id expect board to be at fault. sorry m8 but almost always no post = mobo prob in my experience!

Sputnik II · 1 Feb 2006 at 21:50

have you checked all the obvious stuff like Bios jumper is in the normal position etc.
How much memory you using and is it 1 stick or 2? If I remember correctly with this board you can only use one stick of memory to update the bios for later CPU's then once updated you can add more.

UOcUK Poopscoop · 1 Feb 2006 at 21:59

norbie said:
This is what I think is the issue.

If not that, then faulty board but I bought it off ebay and trust the seller when he said he only used it once from new to run some benchmark tests for a review website he works for.

I have a friend with a 939 setup, that hopefully we can test the processor in, and then maybe find a way to update the BIOS/Firmware on my board (if thats the issue).

Sorry to be pessimistic here, but it won't post......It's an MSI.....it was bought of Ebay.........

I would say it's the mobo.

trojan698 · 1 Feb 2006 at 22:26

Bought off ebay, fair enough - but leave MSI alone!

If it is knackered, you could always try to RMA it, worth a shot.

UOcUK Poopscoop · 1 Feb 2006 at 22:30

trojan698 said:
Bought off ebay, fair enough - but leave MSI alone!

If it is knackered, you could always try to RMA it, worth a shot.

Not knocking MSI mate, just being realistic.

rubin1961 · 1 Feb 2006 at 22:49

defo mob.download the latest bios on ** mates and try that.
if that dosent work then mob has had it

norbie · 1 Feb 2006 at 23:08

Damn

This is the second motherboard I've tried to use now.

I'll defo will be buying brand new next time.

All the fans come on though which is a strange thing (I mean the mobo fans, gcard fan , processor fan etc).

I'll try another processor, if it's the board I will have to try and RMA it to MSI - How can I do that easily?
They never replied to a previous question I emailed them.