New build trouble, please help!

number1chef · 20 Apr 2011 at 20:15

Hi all, 2nd post here, first was about my build. Got the package this morning, it consists of quad core 965 amd, radeon hd 5850, g skill ripjawsx 8gb ram ddr3, corsair build 600w psu, asrock m3a770de amd motherboard and a hitachi deskstar 1tb stat hdd.

Ive assembled the rig and it seems to boot up just fine, but I lose picture about 30 seconds into whatever im doing. If im looking through the bios i lose picture and my screen goes to standby after about 30 seconds, same deal if im booting up the windows 7 installation cd.

This leads me to believe it is something to do with the graphics card, its definitely in the right pci-e slot as ive tripled checked it, and ive tried the other slot also. The card continues to run fine i think(the fan is running) but I lose picture!?

Anyone ever hear of anything like this? Is it likely Ive got a faulty card on my hands?

Silenced · 20 Apr 2011 at 20:25

Might seem patronising but you sure your two PCI-E x6 Power cables are plugged in? I mean I'd expect it just not to start up, but who knows.

RiskyRix · 20 Apr 2011 at 20:27

yeh could well be the power cables and the 5850 requires two doesn't it?

number1chef · 20 Apr 2011 at 20:37

Thanks for the quick reply, yea those two are plugged in, a friend of mine just asked me the same thing

Ive pluged them in a bunch of times to be sure, theyre fine

number1chef · 20 Apr 2011 at 20:48

A friends just told me that I havent put any thermal paste between the processor and the heatsink, and that the processor could be overheating too fast and causing it, does this seem likely to be the problem?

RiskyRix · 20 Apr 2011 at 20:50

it depends if your using the stock cooler it normally comes pre applied but if its after market then maybe you needed to

Silenced · 20 Apr 2011 at 20:52

Did you use the heatsink supplied with the processor? And yeah it could be possible, but if you used the one supplied it comes with it on, if not then it could be possible.

RiskyRix · 20 Apr 2011 at 20:58

yeh but surely it cant overheat in 30 secs and plus its only the monitor that goes into standby so could more than likely be the graphics card. I have an idea try integrated graphics and see if the same thing happens. If not then its the graphics card

number1chef · 20 Apr 2011 at 21:13

I dont think there is integrated graphics since i dont see any vga slot or video slots

and yea I used the fan/sink that came with the processor. Thanks for all the replies and help, really appreciate it!!

Silenced · 20 Apr 2011 at 21:36

Sadly his motherboard doesn't have any kind of integrated graphics.

Do you know anyone else with a PCI-E card you could borrow to see if it's the card?

RiskyRix · 21 Apr 2011 at 01:29

it really does sound like a problem with the card like silenced said do you have any access to another card? Might be worth trying that :confused:

dfarrall · 21 Apr 2011 at 01:31

RiskyRix said:
yeh but surely it cant overheat in 30 secs and plus its only the monitor that goes into standby so could more than likely be the graphics card. I have an idea try integrated graphics and see if the same thing happens. If not then its the graphics card

Actually it can, i accidently forgot to put paste on my CPU once and couldnt figure out why it was turning off inbetween post and loading windows.

Apply paste THEN if theres a problem solve it.

jonny512379 · 21 Apr 2011 at 01:47

Hi All... (first post...)

Sounds the same symptoms as a faulty inverter on the monitor if it is a flat panel monitor.
It looks similar to standby, but it is just the back light going off (although i have seen monitors that shut off too).
Maybe the PC is fine (i wouldn't think no heat-sink gel is good for the CPU. i would think you need this ASAP)
Can you try the monitor on any other pc?

Blue160 · 21 Apr 2011 at 07:50

The stock heatsink will have had paste already applied. That's not the problem. Plus overheating would shut down the whole system rather than just the screen.

number1chef · 21 Apr 2011 at 14:23

Hey guys sorry for late response, went to sleep on it

Yea im gonna pop my graphics card into my brothers pc later today when he gets home, and I think ill try jonnys idea too and test the rig out with a different screen. I might also put his graphics card into my rig and see how that works out for me. Thanks for all the replies and suggestions, will update when I have news!!!

number1chef · 21 Apr 2011 at 14:29

Oh and yea after inspecting the processor the paste had been pre applied!!

number1chef · 22 Apr 2011 at 13:41

Just an update incase anyone was wondering, tested the graphics card, ram and power supply on my brothers computer and theyre all good so its likely a motherboard thing, im exchanging emails with overclockers technical support now, once the problem is resolved ill post what was going on!

CrixxzeH · 22 Apr 2011 at 13:57

seems like the gpu could be faulty.

Sparx · 22 Apr 2011 at 16:00

CrixxzeH said:
seems like the gpu could be faulty.

number1chef said:
Just an update incase anyone was wondering, tested the graphics card, ram and power supply on my brothers computer and theyre all good so its likely a motherboard thing, im exchanging emails with overclockers technical support now, once the problem is resolved ill post what was going on!

Really?

jonny512379 · 22 Apr 2011 at 16:04

number1chef said:
Just an update incase anyone was wondering, tested the graphics card, ram and power supply on my brothers computer and theyre all good so its likely a motherboard thing, im exchanging emails with overclockers technical support now, once the problem is resolved ill post what was going on!

Hello

Did you try the monitor on your brothers PC too, as it really does sound like an inverter problem (i used to deal with graded monitors and this was a common problem - sometimes fixable with a little soldering, and other time not....)

Hope you solve your problem