New Ext Seagate from OCUK making loud clicks from new
- Thread starter juno_first
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Yeah Kitchen foil wrapped around the external drive else it has a fit & I cant read anything from it.
Although even with kitchen foil it still ***** out when being read if the new drive is within 30cm of it.
Maybe I should remove the foil & let it keep clicking for a week until it sets on fire lol.
Do you think OCUK will replace it then lol.
Although even with kitchen foil it still ***** out when being read if the new drive is within 30cm of it.
Maybe I should remove the foil & let it keep clicking for a week until it sets on fire lol.
Do you think OCUK will replace it then lol.
Huh?
They have tested it, it works fine. Its hardly a scam! If they found a fault then it would be sent back to the manufacturers. The fact is the charge is perfectly legal and above board.
What you are saying is that some other devices you have are interfering with your drive. There is obviously a fault with either your wiring in the house, an electromagnetic problem or something else entirey. you have already said it works fine when the new drive is nowhere near it, so why wrap it up in tinfoil?
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The OCUK drive rarely clicks if no electrical device is within 30cm of it.
If an identical drive is within 30cm, the OCUK clicks non-stop & cant read data, but the other identical drive never clicks. This suggests a fault with the OCUK drive.
Wrapping the OCUK drive in foil lessens the clicking when an identical drive is placed near it, but it sometimes clicks when reading data.
To sum up, I have to position the OCUK drive more than 30cm away from any other device & wrap it in kitchen foil to prevent any clicks interfering with its usage.
Whereas the other identical drive can be positioned anywhere & has never clicked.
I accused the testing charge as being a scam because Im sure the drive is faulty & would not have driven 40miles for my health. If the drive was adequately tested, a fault would have been found, but they say there was no fault which suggests they didnt believe me & were more interested in charging £11.50.
The first rule of customer service is 'the customer is always right', unless proven wrong & then this news should be broken tactfully & not with an £11.50 charge. Its been common knowledge for years that an unhappy customers feelings are passed onto 15 other people & with niche products owning a very limited customer base then the impact on certain retailers may be even more severe. Eg. even readers of this article be have been persuaded to shop elsewhere.
This I fear is the beginning of the end for independent retailers such as OCUK, as the big boys like high street supermarkets have much better customer service & sales selling power.
This is already showing as they're now breaking into TV, laptop sales & as they’re now selling external drives cheaper, well its not rocket science.
I fear my favourite computer shop will one day be consigned to servicing an online only niche market of computer bits
If an identical drive is within 30cm, the OCUK clicks non-stop & cant read data, but the other identical drive never clicks. This suggests a fault with the OCUK drive.
Wrapping the OCUK drive in foil lessens the clicking when an identical drive is placed near it, but it sometimes clicks when reading data.
To sum up, I have to position the OCUK drive more than 30cm away from any other device & wrap it in kitchen foil to prevent any clicks interfering with its usage.
Whereas the other identical drive can be positioned anywhere & has never clicked.
I accused the testing charge as being a scam because Im sure the drive is faulty & would not have driven 40miles for my health. If the drive was adequately tested, a fault would have been found, but they say there was no fault which suggests they didnt believe me & were more interested in charging £11.50.
The first rule of customer service is 'the customer is always right', unless proven wrong & then this news should be broken tactfully & not with an £11.50 charge. Its been common knowledge for years that an unhappy customers feelings are passed onto 15 other people & with niche products owning a very limited customer base then the impact on certain retailers may be even more severe. Eg. even readers of this article be have been persuaded to shop elsewhere.
This I fear is the beginning of the end for independent retailers such as OCUK, as the big boys like high street supermarkets have much better customer service & sales selling power.
This is already showing as they're now breaking into TV, laptop sales & as they’re now selling external drives cheaper, well its not rocket science.
I fear my favourite computer shop will one day be consigned to servicing an online only niche market of computer bits
I hate to state the obvious but have you tried a different USB cable? The cable is much more likely to be susceptible to interference (might have a bad ground etc..) than the drive itself and the dude testing it probably didn't use your cable.
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- Joined
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Ive discovered that by placing the foil over the rear of the drive, it stops clicking altogether 
Using different cables makes no difference. Do you think I could fix it myself as there must be some missing shielding inside somewhere?
It does not look that silly either lol.
They both run cool even under constant reading/writing.
Although 10 seconds after the foil is removed the lower OCUK drive starts clicking violently non-stop.
Using different cables makes no difference. Do you think I could fix it myself as there must be some missing shielding inside somewhere?
It does not look that silly either lol.
They both run cool even under constant reading/writing.
Although 10 seconds after the foil is removed the lower OCUK drive starts clicking violently non-stop.
Soldato
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Sorry to hear of the problems you've experienced with the drive and OcUK. Can you post your order details in the customer service section and I'll see what we can do to resolve this for you.
Details of our testing charges etc are in our terms and conditions when you place your order. OcUK are actually a big player in the market but unfortunately errors do get made.
Details of our testing charges etc are in our terms and conditions when you place your order. OcUK are actually a big player in the market but unfortunately errors do get made.
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