New Freeview box missing channels

Ninja_Ferret · 3 May 2013 at 19:05

I bough a new freeview box but I seem to be missing channels. I have most of the ones I like except for E4 and E4+1 I have tried to manually tune my box but with no luck, on my old tv, e4 had one of the best receptions, yet now when I first tuned the box it came up with e4 but not receiving signal. After retuning, it completely disappeared. I am just wondering what I can do as I used to be able to receive it.

Destination · 3 May 2013 at 22:07

What model of box is it?

lucid · 3 May 2013 at 22:12

Don't simply retune. Do a factory reset / new install or whatever your particular box calls the "start right from the beginning" option. Also make sure you set the location information correctly. It is important.

Ninja_Ferret · 10 May 2013 at 17:37

Its just a cheap TECHNIKA STBHDIS2010, I bought it because it had HDMI and was cheap. I have tried a factory reset as well then a re-tune multiple times.

lucid · 10 May 2013 at 17:44

Re-check the manual to make sure you have done a factory reset. Try it on a neigbours/friends/relatives TV see if you get the same result. If there are still channels missing then take it back and buy a different brand. However, if the test at another house is all good then it's an issue with your aerial system or there's something about your set-up that you haven't told us.

Ninja_Ferret · 10 May 2013 at 18:04

All other TV in my house are fine its just that my signal is very intermittent, It seem that if I twist the aerial I can get better signal.

lucid · 10 May 2013 at 18:21

Ninja_Ferret said:
if I twist the aerial I can get better signal.

Are you using an indoor aerial? Or what exactly do you mean by "twist the aerial"?

Ninja_Ferret · 10 May 2013 at 18:53

No an outside one on the roof. Sorry yeah, what I really meant was twist the aerial cable that goes into the back of my freeview box. Haha went I read that I can see were it could cause confusion.

lucid · 10 May 2013 at 20:10

So, new information... and potentially very important. If your cable has one of the screw-together aerial plugs fitted then please check that and, if needed, refit it correctly. Here's a guide with pictures: http://www.aerialsandtv.com/wiringup.html

If it is one of the pre-made moulded affairs from a wall socket then try swapping that cable.

Okay, is there any other information that you haven't mentioned? Is the aerial cable going through a VCR/DVD recorder, or are there any splitters before the signal gets to the box etc?

Ninja_Ferret · 10 May 2013 at 22:45

It is one of the remoulded ones but after a few minutes scrabbling around with wire cutters its seem to be transmitting much many thanks.