New motherboard not working

octafish said:
Well gues what. I think it may be nearly working now.

It was suggested by the mobo seller that it may need the BIOS updating (why, you may ask, are they being sold without the latest updates?). How do you update the bios, if you can't pass POST? Well on the Asus board there is a 3rd ethernet port for server management. They suggested hooking this up to the network , finding the IP of the port, and logging in with a web browser.

The hardest bit was finding the IP address. At first I just saw my old server, but after a bit of trial and error was able to log into the management port and run iKVM, and there was the option to update the bios. With version 2204 on the local PC it was simple to flash a copy to the mobo.

With the bios updated, it's now possible to boot into the BIOS. It's not completely working, I seem to have a couple of issues:
- seems to be only recognising 128Gb RAM
- seems to be only finding 1 processor
- After POST says it can't see the NVMe device (there are 2 NVMe's, the boot one has a clone of a WIndows10 disk on it).

Hopefully these can be sorted out tomorrow...
Click to expand...
These issues will likely be because of incorrectly fitted CPUS. The nvme slots will be related to different CPUS so if only one is working then it will likely only be working with some of the nvme slots and some of the PCIe slots.
 
“It was suggested by the mobo seller that it may need the BIOS updating (why, you may ask, are they being sold without the latest updates?)”

Hourly wage cost of performing a function that doesn’t generate revenue isn’t popular with companies, even if it would prevent customer support queries

You’d assume that the manufacturer would update the BIOS version shipped with the motherboard would be updated once in a while but they never do.

I’m guessing that any change to the product production line for most motherboards would just be too costly and they don’t care.

It’s why BIOS flashback is so important and a game changer, genuinely one of the best features of modern motherboards
 
They use the latest BIOS available when the motherboard is manufactured. Who knows how long it has been on the shelf. The retailer will sell a new product how it has been delivered to them. If they open the product to update the bios before its shipped it is no longer a new product.
 
ZXSpectrum said:
Nooooooo.. There is a very very special way to install Xeon CPUS. You have to use the specific intel cradle for the CPUs you are using (The motherboard will come with them and to check you have the right ones you have to go to the Intel Ark and it will show you which cradle you need, in your case its E1B, you get the correct ones from the motherboard box, fix the CPU into that cradle, then attach to the COOLER, then install into the motherboard in a very specific manor.

Here is a installation guide.
You have to be very careful with the amount of torque used and the cradle used or it will cause memory not to be recognised or damage to the socket.

Gone are the days where you plonk the CPU in the socket, stick the cooler on and tighten down and you are done.
Click to expand...
Sorry 'drop the cpus into the sockets' was a massive oversimplification. I did of course fit the cpus into the correct E1B cradles then onto the coolers making sure the cpu triangles were aligned and the cpu was held in the cradle by the clips correctly before putting them into the sockets with the triangles aligned and tightening ever so carefully.... you get the picture.

I have tried swapping the CPUs, the bios still only sees CPU0 and not CPU1, so its not a CPU issue. And yes I did clear the cmos after swapping them etc.
 
Did you tighten them in the order that it states? This is pretty specific and can cause the issues you are experiencing. It could also be that the second CPU slot is damaged.

I do believe your board should be covered by ASUS ARS. Process it with them and they will tell you definitively as where you purchased from are renowned for being terrible for RMAs. (Allegedly!)

ASUS RMA

eu-rma.asus.com eu-rma.asus.com

Asus Server and Workstation Products are covered by an entirely different warranty process that is for professionals that require the warranty replacement sooner rather than later and bypasses the place you purchased from. ;)

Hope that helps.
 
I tightened them in a cross fashion, initially till resistance was felt then 1/2 a turn same way to ensure even tightening.
The same method was used on both cpus. When I swapped them I took a pic of cpu2's socket:
As far as I can see using a magnifier all pins are OK.
I've also tried swapping the power connectors in case cpu2 was not receiving power, that all seems OK. It's a puzzle.
 
i know what the issue is, the motherboard and ram are fine, the problem is your xeons, the 5512u is only supported in 1 socket solutions only, if you use 2 then 1 will never work as the tech isnt built inside to allow cpu to cpu communication on that skew if you look on intel ark site and find the 5512u cpu's it says (Scalability 1S Only) aka 1 cpu per board

Intel® Xeon® Gold 5512U Processor (52.5M Cache, 2.10 GHz) - Product Specifications | Intel

Intel® Xeon® Gold 5512U Processor (52.5M Cache, 2.10 GHz) quick reference with specifications, features, and technologies.
ark.intel.com ark.intel.com
 
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wookiee87 said:
i know what the issue is, the motherboard and ram are fine, the problem is your xeons, the 5512u is only supported in 1 socket solutions only, if you use 2 then 1 will never work as the tech isnt built inside to allow cpu to cpu communication on that skew if you look on intel ark site and find the 5512u cpu's it says (Scalability 1S Only) aka 1 cpu per board

Intel® Xeon® Gold 5512U Processor (52.5M Cache, 2.10 GHz) - Product Specifications | Intel

Intel® Xeon® Gold 5512U Processor (52.5M Cache, 2.10 GHz) quick reference with specifications, features, and technologies.
ark.intel.com ark.intel.com
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OMG. Yes I see that, I had no idea. Guess I’ll have to see if I can send them back although as I ordered them in September I guess I might be stuck with them.
 
wookiee87 said:
should have 12 month warranty and you can explian the situation, just check ark site first to see scalable cpu's, then buy a a pair and you should be set.
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I’ll give it a try, got them from ******** who generally are very helpful. If I can exchange them for 5520+ which I believe are similar spec but 2S does that make sense?
 
octafish said:
I’ll give it a try, got them from ******** who generally are very helpful. If I can exchange them for 5520+ which I believe are similar spec but 2S does that make sense?
Click to expand...

ah, 5520+ look to be 2s as unless stated as being 1s on the product pages then all the 5th gen family should work in pairs, but always check to be sure.
 
Apologies, i missed that as well.. I have mainly been dealing with Xeon W as of late. Tbe 5520+ can be used in dual cpu config. FYI If you ever want to check this, go to ark.intel.com and in the search type the CPU model number. Then on the list of specifications scroll down to Expansion Options and The top option states the Scalability. The 5512 is 1S (Single Socket) and the 5520+ is 2S (1 Or 2 socket)
 
wookiee87 said:
should have 12 month warranty and you can explian the situation
Click to expand...
The company whose name begins with N 'he say no' :( Kicking myself that I did not know that the 5512U was single socket but I had no idea that some Xeons were limited. Last when I bought E5-2640's I don't recall any others of that era being limited to a single socket. You live and learn.
 
BTW from what i can see, there is nothing wrong with that CPU socket. As i said before that company you purchased the board from are a nightmare with returns... (Allegedly!) ;)
 
Well finally (after swapping the 5512U cpus for 6530s) the system starts the BIOS, and in that I can see both CPUs are present and all the 256Gb memory is recognised too.

Now the remaining problem is that I get a BSOD 'INACCESSIBLE_BOOT_DEVICE' when Windows tries to start up. The NVMe is a Crucial T700 M2 device, which has been cloned using Macrium Reflect from my existing W10 server's C drive. I had hoped that it would just boot... but no. Any ideas what I should be checking?
 
octafish said:
Well finally (after swapping the 5512U cpus for 6530s) the system starts the BIOS, and in that I can see both CPUs are present and all the 256Gb memory is recognised too.

Now the remaining problem is that I get a BSOD 'INACCESSIBLE_BOOT_DEVICE' when Windows tries to start up. The NVMe is a Crucial T700 M2 device, which has been cloned using Macrium Reflect from my existing W10 server's C drive. I had hoped that it would just boot... but no. Any ideas what I should be checking?
Click to expand...

you may need to do a full re install, as the boot partition may not work with the new cpu's, the clone from the other machine what specs is that machine, if they are vastly diffrent to the new system as above try a direct re install
 
If there's no other way I'll need to do that, alas installing all the apps takes a day or two.
What's the best way - putting a W11 install on USB? It's been a while since I did a fresh install, that was from CDROM.
 
octafish said:
If there's no other way I'll need to do that, alas installing all the apps takes a day or two.
What's the best way - putting a W11 install on USB? It's been a while since I did a fresh install, that was from CDROM.
Click to expand...

download the media cration tool from windows, have a spare usb drive to hand and follow the instructions to create the file, when done plug it in and select boot from usb via the bios boot menu to start installing windows again
 
So I created a W11 USB media, plugged it in and ppowered up the PC. It gets to POST but then it seems to hang - if you're quick pressing DEL will get you into the BIOS where I set the boot order to USB as the first device. But then it just seems to hang, showing code 92 which is something to do with PCI initialisation. Is there something that needs to be set to get it to try and boot?

I've put a screenshot at https://www.peardrop.co.uk/IMG_6006.jpeg. It seems its finding the 2 cpus and all the memory and the NVMe, also 5 SATA devices. No idea why it says 2 mice and 2 keyboards, there is only one of each connected.

Appreciate any help as to what to try next...
 
So after a bit of experimentation in the BIOS I found the boot option was set to network first, which is probably why it was hanging. Instead selected the USB media as boot device. And lo and behold, the W11 installation popup appeared. Set the language options and a product key and it went away checking and came back and said 'this PC is not ready for Windows11' or similar.

Not sure what to do next... why would a brand new motherboard and Xeons be 'not suitable'? Is there a way of fixing it or is it really the case that W11 is a waste of time?
 
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