New motherboard not working

octafish said:
Well gues what. I think it may be nearly working now.

It was suggested by the mobo seller that it may need the BIOS updating (why, you may ask, are they being sold without the latest updates?). How do you update the bios, if you can't pass POST? Well on the Asus board there is a 3rd ethernet port for server management. They suggested hooking this up to the network , finding the IP of the port, and logging in with a web browser.

The hardest bit was finding the IP address. At first I just saw my old server, but after a bit of trial and error was able to log into the management port and run iKVM, and there was the option to update the bios. With version 2204 on the local PC it was simple to flash a copy to the mobo.

With the bios updated, it's now possible to boot into the BIOS. It's not completely working, I seem to have a couple of issues:
- seems to be only recognising 128Gb RAM
- seems to be only finding 1 processor
- After POST says it can't see the NVMe device (there are 2 NVMe's, the boot one has a clone of a WIndows10 disk on it).

Hopefully these can be sorted out tomorrow...
Click to expand...
These issues will likely be because of incorrectly fitted CPUS. The nvme slots will be related to different CPUS so if only one is working then it will likely only be working with some of the nvme slots and some of the PCIe slots.
 
“It was suggested by the mobo seller that it may need the BIOS updating (why, you may ask, are they being sold without the latest updates?)”

Hourly wage cost of performing a function that doesn’t generate revenue isn’t popular with companies, even if it would prevent customer support queries

You’d assume that the manufacturer would update the BIOS version shipped with the motherboard would be updated once in a while but they never do.

I’m guessing that any change to the product production line for most motherboards would just be too costly and they don’t care.

It’s why BIOS flashback is so important and a game changer, genuinely one of the best features of modern motherboards
 
They use the latest BIOS available when the motherboard is manufactured. Who knows how long it has been on the shelf. The retailer will sell a new product how it has been delivered to them. If they open the product to update the bios before its shipped it is no longer a new product.
 
ZXSpectrum said:
Nooooooo.. There is a very very special way to install Xeon CPUS. You have to use the specific intel cradle for the CPUs you are using (The motherboard will come with them and to check you have the right ones you have to go to the Intel Ark and it will show you which cradle you need, in your case its E1B, you get the correct ones from the motherboard box, fix the CPU into that cradle, then attach to the COOLER, then install into the motherboard in a very specific manor.

Here is a installation guide.
You have to be very careful with the amount of torque used and the cradle used or it will cause memory not to be recognised or damage to the socket.

Gone are the days where you plonk the CPU in the socket, stick the cooler on and tighten down and you are done.
Click to expand...
Sorry 'drop the cpus into the sockets' was a massive oversimplification. I did of course fit the cpus into the correct E1B cradles then onto the coolers making sure the cpu triangles were aligned and the cpu was held in the cradle by the clips correctly before putting them into the sockets with the triangles aligned and tightening ever so carefully.... you get the picture.

I have tried swapping the CPUs, the bios still only sees CPU0 and not CPU1, so its not a CPU issue. And yes I did clear the cmos after swapping them etc.
 
Did you tighten them in the order that it states? This is pretty specific and can cause the issues you are experiencing. It could also be that the second CPU slot is damaged.

I do believe your board should be covered by ASUS ARS. Process it with them and they will tell you definitively as where you purchased from are renowned for being terrible for RMAs. (Allegedly!)

ASUS RMA

eu-rma.asus.com eu-rma.asus.com

Asus Server and Workstation Products are covered by an entirely different warranty process that is for professionals that require the warranty replacement sooner rather than later and bypasses the place you purchased from. ;)

Hope that helps.
 
I tightened them in a cross fashion, initially till resistance was felt then 1/2 a turn same way to ensure even tightening.
The same method was used on both cpus. When I swapped them I took a pic of cpu2's socket:
As far as I can see using a magnifier all pins are OK.
I've also tried swapping the power connectors in case cpu2 was not receiving power, that all seems OK. It's a puzzle.
 
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