New PC Bundle from OC - Help needed

SoggyTissu3

SoggyTissu3

SoggyTissu3

Associate
Joined
30 Mar 2019
Posts
30
Basically i got the (
CITIZEN GAMING PC - AMD RYZEN 5 2600, RX 590 8GB GRAPHICS ***THREE FREE GAMES***)
Bundle

I paid extra for more ram & gfx card
16gb Corsair Vengeance LPX 3000MHz
Sapphire Radeon RX Vega 56 Pulse 8GB to be put in

Alas come thursday when the computer was delivered, all updates applied. I thus begin to run games.
Low and behold after around 10 minutes the computer would completely power off. No error message, no blue screen, it does not even restart it just completely shuts off and i have to power it back on manually.

Does not matter what game i play - This is happening so much now, I contacted the guys friday and they sent me out a new PSU - Alas when i was on the phone on friday the gentleman i had spoke to when i saw what PSU they were sending out said, yes the issue is with the 600w Kolink KL PSU, that comes with the bundle

I then tell him that they already put in an 850w Kolink KL-850M 80 Plus Bronze Modular PSU inside and theyre sending me the exact same thing out.
Alas i just got told again, the issue is with the 600W, so i did not get listened to which was annoying.
So behold today i put the new psu in. Power it up, let it sit a little bit to warm up then try and yay, same thing happens YET AGAIN.

Im just wondering if anyone has an answer be it the simple fact these 850W Kolink PSU's are not any good for this build or what.

Any information would be champion.
 
Plec said:
Kollink PSUs aren't very good but the problem may not lie with the PSU. Especially as you've tried a replacement.

RMA it as you didn't pay for a pre-built system to then troubleshoot the problem yourself.

Unless, you want to but it will mean routing around your system and reseting Bios etc. .
Click to expand...


The thing is i just want to be able to use it lol, im going to have to RMA but alas im having serious doubts about how it will go because, the computer got stress tested by the gentlemen but this was on a windows version that is a good bit old. I just dont want it to go back, new OS put on, they send it back to me once they've stress tested it and ive got to update it all again etc just to have a rinse and repeat scenario.
 
Plec said:
Try plugging directly into a socket if you can - and test again. Only needs to be the main tower - all peripherals can be remain on extension if needed. But you only need tower and monitor...
Click to expand...

Alright boss, Ill give it a go. I changed extension as well today too thinking it may have been okay but alas not, will try the main socket for the tower.
 
Plec said:
Were you doing anything power intensive on the computer when it powered off - gaming/stress testing?

Also, how did you install the PSU - are you semi proficient with the inside of a PC or did you paint by numbers as it were - i.e. replicate what you unplugged?
Click to expand...

PSU installation everything as normal and perfect even double checked connections etc all were spot on, Cable tidied up too.

Anything stressful, literally just playing Sea of thieves.
 
Plec said:
Also, are you using separate, independent leads for the 6 and 8 pin connections to the RX 590? i.e.not using the same lead for both connections.
Click to expand...
HOLY S*** this is the issue isnt it, its the same way as they built up but thats the issue, its the PSU lead from itself to the gfx card that splits into two. that goes into the GFX CARD IS THIS THE ISSUE?! Pls no!
 
Plec said:
Yep, not great :/

Ok, i assume you know what to do - and once you have 2 independent leads installed into the card test in Windows and hopefully it will get past 10 minutes with out going t*ts up.
Click to expand...

Done, lets test this bad boy out i suppose. Thank you so much for your help, Im literally going to go until satisfied so i will let you know if all has gone well by tomorrow, or i could be back shortly, crying. Hahaha thank you for your help man.
 
Plec said:
How did you get on?

I'm hoping no immediate news was good news and that you were terrorising the high seas all night playing Sea of Thieves.
Click to expand...
Hello buddy,
So far so good, I tried streaming and playing the game at the same time as it obviously is a computer more than capeable to do so and it was on for a good solid hour, i ended up going to bed. But ive gone through sea of thieves, crackdown 3, and current playing Forza Horizon 4. Everything seems nice and smooth.

So i really do appreciate your help and hopefully this is the end of all this!
 
Plec said:
No problem - hopefully we cracked it.

If it does prove to have been the problem, i would rattle off a quick email to to OverClockers or perhaps post in their Customer Services Forum. They would probably appreciate the 'heads up' that one of their assemblers isn't attaching two independent cables to power hungry GPUs - especially when it's powered by a budget Kolink PSU. (They're, perversely, @pastymuncher favourite PSU - he wont stop talking about them :D )
Click to expand...
pastymuncher said:
@Plec Wind up merchant!! :D:p:D My thoughts on the garbage Kolink psu's are well known on here so I am not going to say anymore in case I get banned. What I will say though is that there have been several problems with these units in builds so far this year and I can't believe that they continue to promote and use these rubbish units in their pre built pc's.
Click to expand...


Regardless ive just got off a nice two hour stint of Forza Horison 4 And it all seems to be spot on, so i do appreciate it. Thank you very much for all the help.
 
Plec said:
Hehe, thought that might wake you up - despite the clocks going forward.


Nah, giving an opinion on a component isn't against forum rules - and the rule can't be misrepresented because of the components residence...

That said the below did make me grin when reading the immediate sentence that followed it:






And, no problem - you've got a great spec, enjoy!

*ignore our PSU ramblings - you've got a 3 year warranty so swap out the PSU on your 35 month for something like this:

My basket at Overclockers UK:
​
Click to expand...

Yeah ill probably look into swapping it out, this is my first ever gaming computer, always been console but jesus, computer is master race no doubt.
 
Plec said:
You chose a great starting spec to get started.

I've always been PC - never had a console until recently. I bought two XBOX ONe Xs for my kids (not in their rooms - one hidden in lounge and one in our bedroom, i thought it would be fun) - so they could play together and with their friends. Great excitement reigned throughout the house - 'Dad is the best!'. This was about 8 months ago and they're now glorified blu ray players gathering dust - the kids had got too used to PC and i may as well be using the controller with my butt when i try to play FPS games. How the hell do you guys do it?
Click to expand...
i mean i found it easy using a controller, and before this computer i was on an imac using gforce now so you can imagine the pain
 
Plec said:
/crosses himself with fingers - i didn't know i was helping an Apple drone.

^Joke - i couldn't care less - but sympathise with your previous plight. The step up you've made is gargantuan - it should remain relevant (high/ultra options) for a good few years. More if you're 1080p gaming...
Click to expand...


Well, started streaming 20 minutes ago. 16 Minutes into streaming and forza motorsport 4. Computer shut down, so alas we aint fixed. Looks like its going back.
 
orbitalwalsh said:
no crashing, just actually turns its self off? if its a crash, last ditch would be to run ram at default 2133hz speed and have a wee look , but seems thats not the case

wondering if they'd swap it to gtx 1660ti

BB CODE My basket at Overclockers UK:
Total: £560.48 (includes shipping: £10.50)
​

even RTX 2060 ..
Click to expand...
Plec said:
Well, i would direct them to this thread and see if they're willing to update the PSU to a Bitfenex 650/750W to replace that Kolink 850. Mention that you're prepared to do the fix yourself to save time and money at both ends. Plus, will be a PITA for them to replicate now if it's so intermittent. :/

My basket at Overclockers UK:
Total: £169.08 (includes shipping: £11.10)
​

They may be willing to do this as all paths lead to Kolink/PSU - you will perhaps need to remind them that you will/are be powering a Vega 56 rather than the RX 590.

Out of interest, does it power on if you reset the CMOS and load up your profile (check that you have a profile if you don't know your way around a BIOS ).
Click to expand...


Orbitalwalsh - I might phone them up and see if something can be done that way round then.

Plec - Same goes to that, But also regarding the CMOS i wouldnt even know where to begin with that stuff buddy, dont forget. Apple W****** hahaha!
 
Plec said:
Yeah, best not to touch then, But, Kudos on changing the PSU, considering your lack of experience.


Worth a shot - re 1660Ti as it uses less power and if it was a GPU problem you may be eliminating 2 possible problems with one swap.
Click to expand...

It's just one of those that ive been on the phone to them so much that i begrudge phoning again to say about this, thats the bloody downside.

So would you recommend saying about the GFX card over the PSU or what?
 
Plec said:
Try, using the customer services forum - it's easier sometimes and you can explain everything in detail, outlining what you've troubleshot. Plus, link them to this thread so they know how hard you've tried to resolve this issue yourself and the procedural steps you've taken to get to this point. It should help them make an informed, distant diagnosis/decision.

Danger of a phone call is that they get lost in the details in the first 5 minutes with nothing to reference.

As to PSU/GPU - there's a chance it could be either - nature of PCs i'm afraid. Your best outcome would be an upgrade of both. This may suit them too as it would save them taking receipt of a full unit and doing the work themselves. What they have to weigh up is whether all roads lead to these possible 2 components...

Worth a try - you seem like a nice chap, and the staff in customer services forum, in my experience, have always been fantastic if treated with courtesy and respect.
Click to expand...


Basically computer is going back still but they're replacing the computer with

https://www.overclockers.co.uk/aero...tinum-rgb-modular-power-supply-ca-20h-ae.html

They cant send it out for me to replace they want to test it after the psu
 
You must log in or register to reply here.
Back
Top Bottom