NEW STEAM DEALS!!!!

Sho said:
Is there something wrong with steam or paypal? Im trying to purchase Mass effect, keep getting this message: An unexpected error has occurred. Your purchase has not been completed.
Please contact Steam Support.

anyone help?

I tried restarting pc still same :(
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I'm getting the exact same problem, and it's steam. I think if you purchase too much they prevent you from purchasing anymore. Contact them. I did and still no reply :(.
 
Goberpiles316 said:
Cant be if you have brought too many games as this is the first I have tried to buy since TF2.
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Oh, well, um..in that case I have no ****ing idea. GRRRRRRRRRRR!!!!!!!!!! And it's been a day and a bit since I've sent a support ticket!!!!!! Had a problem with paypal like a month ago and they emailed within an hour.
 
This is Steams reply to my purchasing lock:

"Thank you for contacting Steam Support. I have removed the lock on your account; you will be able to make one more purchase. Your account is currently on an alert status due to the excessive failed purchase attempts. Any unsuccessful purchase attempts will cause your account to be locked again. Your account will automatically be removed from the alert list after a while, each time you make a new purchase it will extend the alert period."

What the hell? I never input any false data!!!!!!!!! Anyway what the **** does that even mean? I can only buy one more thing before it gets locked again anyway???? :mad:
 
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MeMeMeMe said:
Bum deal.

But it sounds like you can make one more purchase.
If that fails, youll be locked again.

If it succeds, though, you'll be able to buy something else. And the more successful purchases you make without failing any, the more leeway the system will give you when you do eventually have a failure or two.
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Nope, I just bought mass effect and when I try to purchase something else it won't let me again. FUUUUUUUUUU STEAM!!!!!!!! :mad:
 
SiD the Turtle said:
See:



I'm no expert but as I understand it lots of tiny transactions, or transactions that don't meet your normal spending habits can flag up warning signs at the bank. If they put a stop on your card and you try and use it on Steam it'll leave Steam out of pocket, hence the account block.

Rightly, my bank spotted several small purchases on my card (mobile phone top-ups) and blocked them after someone had gotten a hold of my card details.

At least phone your bank and rule it out as an issue.
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Steam have put a lock on my account, not my bank. That's why they let me purchase one extra item. As far as I'm concerned, I've done nothing wrong and steam have ****ed up.
 
shoot1st said:
If everything else is ruled out then maybe someone else is trying to use your card, or your account. Maybe there's a legit reason as to why it's blocked.

I remember when Day of Defeat came out, my card (along with thousands of other peoples) got blocked due to Steams post code system. Iirc, it was that Steam was set up to have our UK post codes without a space in them, and of course we UK people put a space in the postcode which looked to Steam like it was a dodgy purchase attempt which resulted in the cards being blocked.

They sorted it out eventually but it just goes to show that Steam can make a mistake or two and you can't automatically assume user error.
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This is the reason they've given me:

"Thank you for contacting Steam Support. I have removed the lock on your account; you will be able to make one more purchase. Your account is currently on an alert status due to the excessive failed purchase attempts. Any unsuccessful purchase attempts will cause your account to be locked again. Your account will automatically be removed from the alert list after a while, each time you make a new purchase it will extend the alert period."

No one has my account details!!! Or do they??? :eek: (heavily doubt it).

Also I didn't input the data incorrectly, as I use the save my payment details feature. It was working fine before with those same details :(.
 
SiD the Turtle said:
*Bangs head against wall*

If you're reusing the same details that have worked previously and Steam are saying you're making a failed purchase what does that mean? Either Steam is broken (not out of the question) or your bank is declining the transactions. How difficult is that to understand?
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Not hard, it's just that you were implying in your previous post, that the problem is with my bank, when it's clearly steam messing up. That's it. :).
 
shoot1st said:
My money would be on the top one. The bank details he's using are correct as he bought Mass Effect, the block was put back on after that, which means another invalid transaction was attempted which caused Steam to flag it as suspicious.
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No the block was put on automatically. They said I can only make one more purchase before it's locked again.

stooeh said:
Jynmagic,

I have been using steam for a long time yet when I tried to purchase Dragon Age using the previously remembered details it failed. Checked them and tried again and failed. Switched to buy using paypal instead and it worked. All my monthly payments via card after that also failed so I called my bank and the steam purchase had triggered something anti fraud measures and I once I advised my bank that it was indeed me who attempted the purchase they removed the bar.

I guess if you keep trying on steam while bank has temp blocked the card then steam's own anti fraud will kick in?
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I'm using paypal :).
 
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