Associate
Hi Guys,
As the title suggests, we installed a new Samsung NK36C5070DS/UR cooker hood. It worked fine on the evening it was installed. The next day however, when I powered it on the extractor tried to get to first speed but after two attempts it settled on crawling speeds. Similar to what you would expect in limp mode in a car. This was the case regardless of higher speeds being selected. There was also a slight burning but it could be the new appliance thing. I raised it with Samsung and they have offered a replacement.
I talked to the electrician who installed it, and he mentioned that we try switching it off and on. After doing this the Cooker Hood doesn't even power on. The installer is very confident in his work (I am too) and said there was no issue with the connections, but even the best make mistakes and there could be that 1% chance there was something obvious that was not connected properly.
My gripe is with Samsung unable to cover the removal of the faulty appliance and cover the costs of the installation of the replacement. From the minimal information what I read online, it appears that the supplier is not liable for the aforementioned costs. I could have paid little bit extra and got Samsung to install it, but since they did not provide that service I had to go Third party. It is annoying that due to no fault of ours we have to bear the additional burden.
Could you guys help with any possible way to get through this. Worst case scenario, I just get over it and bear the hit of installation.
Thanks for looking into this.
As the title suggests, we installed a new Samsung NK36C5070DS/UR cooker hood. It worked fine on the evening it was installed. The next day however, when I powered it on the extractor tried to get to first speed but after two attempts it settled on crawling speeds. Similar to what you would expect in limp mode in a car. This was the case regardless of higher speeds being selected. There was also a slight burning but it could be the new appliance thing. I raised it with Samsung and they have offered a replacement.
I talked to the electrician who installed it, and he mentioned that we try switching it off and on. After doing this the Cooker Hood doesn't even power on. The installer is very confident in his work (I am too) and said there was no issue with the connections, but even the best make mistakes and there could be that 1% chance there was something obvious that was not connected properly.
My gripe is with Samsung unable to cover the removal of the faulty appliance and cover the costs of the installation of the replacement. From the minimal information what I read online, it appears that the supplier is not liable for the aforementioned costs. I could have paid little bit extra and got Samsung to install it, but since they did not provide that service I had to go Third party. It is annoying that due to no fault of ours we have to bear the additional burden.
Could you guys help with any possible way to get through this. Worst case scenario, I just get over it and bear the hit of installation.
Thanks for looking into this.
