No EVGA before christmas

Aaron97 · 7 Oct 2020 at 18:54

So someone actually managed to get an honest un-censorded response from OCUK last week and that email has had some fall out...

EVGA_JacobF - "OCUK is not a direct customer so not sure where this message originated from. We are continuing to ship to Europe."

OCUK - "Overclockers UK would like to apologise to EVGA and their customers for communicating this misleading information. We are not aware of any announcement by EVGA regarding the prioritisation of any region in the supply of their RTX 3080 graphics cards."

So OCUK is getting their stock from a distrobutor in the UK, acording to EVGA's website the UK distrobutors are vip-computers.co.uk and exertis.co.uk neither of whom are showing RTX 3000 cards on their stock lists.

I know UK EVGA direct customers (retail wise) have reccived stock twice this week, this makes me question OCUK's boast of "being one of the biggest suppliers of computer hardware in the UK means we can almost guarantee we will receive allocation before anyone else".

As confirmed by the initial email above customers who ordered EVGA cards from OCUK were breifly allowed to swap cards and keep queue position due to stock allegedly only being sold to US distributors.

Lastly we have another OCUK direct response saying this:

XeNoNF50 · 7 Oct 2020 at 19:25

Looks like overclockers seriously p'd off EVGA with that email that went viral. On the receiving end of a passive aggressive deny list.

WeiJingsheng · 7 Oct 2020 at 19:44

The lack of communication on this is astonishing. When a store lists a product, it seems basic to assume they actually have an established source to procure it from.

otester · 7 Oct 2020 at 19:47

WeiJingsheng said:
The lack of communication on this is astonishing. When a store lists a product, it seems basic to assume they actually have an established source to procure it from.

I thought it was all about collecting pre-order cash and gaining interest for as long as possible?

WeiJingsheng · 7 Oct 2020 at 19:58

Aaron97 · 7 Oct 2020 at 20:04

Wythern said:
Wait... There was a period where you could change cards and keep your queue position, and we haven't been informed about it? Speechless. I thought they had connection with EVGA and would be one of the first to get (and if not first then maybe second) to get their cards. "We are continuing to ship to Europe" great shipping so far... and like one or two days before 3080s went live I was considering buying from somewhere else instead of OCUK... Thank god I didn't sell my GTX 1080 and put my 970 into my system for the time being.

Yeah I'm not impressed either. Just an update as to if the distribution partner has stock heading their way

WeiJingsheng · 7 Oct 2020 at 20:19

Doubt I will get a satisfactory answer but I have sent in a webnote anyway asking just that.
Nobody gave me the option of a card swap retaining queue position either. I don't agree with that practice, but for those of us who have ordered EVGA cards and other brands with zero allocation planned, I think we should at least be able to switch and bump up to the day after launch at least.

Aaron97 · 7 Oct 2020 at 20:29

WeiJingsheng said:
Doubt I will get a satisfactory answer but I have sent in a webnote anyway asking just that.
Nobody gave me the option of a card swap retaining queue position either. I don't agree with that practice, but for those of us who have ordered EVGA cards and other brands with zero allocation planned, I think we should at least be able to switch and bump up to the day after launch at least.

I wasn't going to but strength in numbers, 'n all that so I'm gonna call tomorrow and ask what the situation is

FoxEye · 7 Oct 2020 at 20:31

XeNoNF50 said:
Looks like overclockers seriously p'd off EVGA with that email that went viral.

What was that about? I missed this, sounds juicy

WeiJingsheng · 7 Oct 2020 at 20:41

Aaron97 said:
I wasn't going to but strength in numbers, 'n all that so I'm gonna call tomorrow and ask what the situation is

Hopefully a few of us decide to contact them. Will update in this thread if I learn anything.

chaparral · 7 Oct 2020 at 20:45

WeiJingsheng said:
Nobody gave me the option of a card swap retaining queue position either. I don't agree with that practice, but for those of us who have ordered EVGA cards and other brands with zero allocation planned, I think we should at least be able to switch and bump up to the day after launch at least.

I totally disagree with that

Why should people who ordered a different brand be pushed farther back in the que just because someone who ordered a totally different brand GPU wants to swap from the one they ordered

XeNoNF50 · 7 Oct 2020 at 20:46

FoxEye said:
What was that about? I missed this, sounds juicy

It was this email I think. The bit EVGA took issue with is "EVGA DECIDED TO ANNOUNCE THEY WERE ONLY SELLING TO THEIR USA DISTRIBUTORS." That seems to have really annoyed them.

Aaron97 · 7 Oct 2020 at 20:48

XeNoNF50 said:
It was this email I think. The bit EVGA took issue with is "EVGA DECIDED TO ANNOUNCE THEY WERE ONLY SELLING TO THEIR USA DISTRIBUTORS." That seems to have really annoyed them.

They then had to issue an appology.

Even if the lack of EU shipping is true (which it may well be) my guess is that by admitting it they cause EVGA to break an NDA with Nvidia about not disclosing stock issues and shipping priorities.

diamount · 7 Oct 2020 at 20:49

XeNoNF50 said:
It was this email I think. The bit EVGA took issue with is "EVGA DECIDED TO ANNOUNCE THEY WERE ONLY SELLING TO THEIR USA DISTRIBUTORS." That seems to have really annoyed them.

I'm glad they decided to clear the air and make a tweet, oh no.

WeiJingsheng · 7 Oct 2020 at 20:52

chaparral said:
I totally disagree with that

Why should people who ordered a different brand be pushed farther back in the que just because someone who ordered a totally different brand GPU wants to swap from the one they ordered

They shouldn't, but I think those that have ordered a card on launch day without being made aware that the store didn't have any plan for sourcing it, are being screwed over more. I don't think it's fair, but putting them into the queue after the initial launch day orders seems a bit more acceptable. The ones who order on the first should never have been bumped down, that was outrageous.

XeNoNF50 · 7 Oct 2020 at 20:54

Aaron97 said:
They then had to issue an appology.

Even if the lack of EU shipping is true (which it may well be) my guess is that by admitting it they cause EVGA to break an NDA with Nvidia about not disclosing stock issues and shipping priorities.

That should make up for the orders EVGA will feel they lost in Europe to other AIB manufacturers based on this misinformation

Gerard · 7 Oct 2020 at 21:03

XeNoNF50 said:
It was this email I think. The bit EVGA took issue with is "EVGA DECIDED TO ANNOUNCE THEY WERE ONLY SELLING TO THEIR USA DISTRIBUTORS." That seems to have really annoyed them.

Probably accurate though.

XeNoNF50 · 7 Oct 2020 at 22:18

Gerard said:
Probably accurate though.

Might be doing it but it's not something they announced. FWIW a competitor seems to have shipped EVGA cards today including FTW3 cards. The competitors claimed on twitter they are direct customers of EVGA. Sounds like OCUK definitely is not.

Absolutely Clueless · 7 Oct 2020 at 22:46

XeNoNF50 said:
Looks like overclockers seriously p'd off EVGA with that email that went viral. On the receiving end of a passive aggressive deny list.

I think they have p'd off lots of people with how they've handled the situation, or not handled it. Disaster by Nvidia, made even worse...

MrJames · 7 Oct 2020 at 22:55

Oh man! I really hope this isn't true