Norwich Union - Hopeless

Cryfreeman

Cryfreeman

Cryfreeman

Soldato
Joined
28 Jan 2003
Posts
3,847
Location
Devon
So I phone up norwich to get cover on my mates Fiesta which is going to be used on the road untill my Evo is finished.


As usual the person on the other end of the phone can hardly speak a word of english let alone understand a devonshire lad like me :rolleyes:

Spend 10mins explaining to this person what a 'Roll cage' was and the engine conversion and I must admit he came back with a nice qoute.Get my cover note through ;

Modifications : None

sigh. I didnt actually pick the car up but what would have happened if I had a bump?? guessing they dont record all phone calls so would have been my word v insurer.

Actually pretty disapointed here as I have paid up for the end of this months insurance and next years to due to a good qoute. Phoned back 5 times now but each time the person on the other end has trouble speaking english so I ended up putting the phone down. :mad:

Whats my chances of getting an English person on the phone??

Will they charge me for canceling next years insurance I have paid for although it hasnt started yet??

another bit I noticed was the need for a cat 1/2 alarm, on a b reg fiesta? albeit a xr2 :p
 
I feel your pain.

I was insured with NUD and all I get when I phoned them was foreign people.

I was rang the other week by them and I couldn't understand anything the guy was saying, he started to get a bit annoying when he kept repeating himself even though I didn't know what the **** he was on about!
 
I came to learn that Norwich Union record all their telephone conversations, and so you may well have *just* been in luck!

My dealings with NU haven't been too bad. When I purchased my insurance I was contacting a UK call centre, the same for when I was phoning about a claim. The only time I ever got an overseas representative was when I telephoned about policy changes - but then I found out you could make them online, so it ruled that one out :)
 
Ring 3 or 4 times. You will get an English person.

I always get an English person on first try though?

Never been a problem, hell, they instantly knew what I meant when I said "twin 45s..." low and behold, "HI PERF CARBS * 2" appears on insurance doc next week :D
 
Lashout_UK said:
Ring 3 or 4 times. You will get an English person.

I always get an English person on first try though?

Never been a problem, hell, they instantly knew what I meant when I said "twin 45s..." low and behold, "HI PERF CARBS * 2" appears on insurance doc next week :D
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I'd honestly expect the person on the other end of the phone to tell you that they can only insure cars and not guns after saying "twin 45s"!
 
I've despised NUD ever since I rung them up for a quote and they said what car I'd be better off with than the one I was trying to insure, I just said it's my money I can do what I want with it and that none of it was going their way.
 
I think I must have had a lot of luck with NUD then. When I was on the phone to them getting my final quote, it was about £12 more expensive than last time, although I wasn't fussed about the £12 as the quote was over £1000 anyway. I joked with the guy that it's funny how it come out £12 more expensive to which he replied "Hold on a second..." and reduced the quote about £40 IIRC!
 
They were acting for the guy who hit me in July and they were quite frankly rubbish to deal with.

I know people here **** Flux off all the time, but I really haven't been able to fault them in 5 years, one call to NUD and they got my back up right away. Even Privilege were quite rude to me on the phone when I was getting a quote last year, must just be me!
 
I was unlucky enough to be insured with NUD. I phoned them up to make sure they cancel my insurance when it expires and NOT carry it on! So I made the call, about a week before my insurance expired. I talked to one of there reps in India, he assured me that "NUD don’t renew customers insurance policy unless the customer tells them to do so...". I was obviously fine with that, and asked them for a ref number for what I just told them to do. The rep assured me that I won’t need one, and NUD will definitely cancel my insurance on the expiry date.

Guess what? They didn’t. I stopped driving my car, because I thought I wasn’t insured! It sat in my garage, for about 2 weeks, which then I got a letter from NUD telling them I owe £1200 for another year cover. WTF? I called them again, gave them a piece of my mind, they then cancelled my policy. A week later, I got a letter from NUD saying I owe £89(?) for 2 weeks cover.

They taking me to court for it, or bailiffs are coming round. One or the other, can’t remember. Ill win, don’t worry ;)

I’ve also had people trying to claim off my insurance (NUD) for a car which was written off 6 months earlier, lol! It took a couple of days for them understand what was going on.

It takes a lot of patience just to communicate with NUD. For them to do what you asked is just a miracle.
 
With NUD most of the general lines seem to be indian call centres, and I agree that most of the staff manning them are useless incomprehensible robots who sound like they are reading from answer books.

Unfortunately that allows them to be one of the cheapest insurers around, and for a cheaper quote people will put up with it.
 
NUD are a good insurance company if you speak to the right people

Quote yourself on a ferrari @ 17 then ring the number that it asks you to call to discuss the quote

There an english call centre in norwich

Sam
 
So•H I Gunit H**•mp3 said:
I was unlucky enough to be insured with NUD. I phoned them up to make sure they cancel my insurance when it expires and NOT carry it on! So I made the call, about a week before my insurance expired. I talked to one of there reps in India, he assured me that "NUD don’t renew customers insurance policy unless the customer tells them to do so...". I was obviously fine with that, and asked them for a ref number for what I just told them to do. The rep assured me that I won’t need one, and NUD will definitely cancel my insurance on the expiry date.

Guess what? They didn’t. I stopped driving my car, because I thought I wasn’t insured! It sat in my garage, for about 2 weeks, which then I got a letter from NUD telling them I owe £1200 for another year cover. WTF? I called them again, gave them a piece of my mind, they then cancelled my policy. A week later, I got a letter from NUD saying I owe £89(?) for 2 weeks cover.

They taking me to court for it, or bailiffs are coming round. One or the other, can’t remember. Ill win, don’t worry ;)

I’ve also had people trying to claim off my insurance (NUD) for a car which was written off 6 months earlier, lol! It took a couple of days for them understand what was going on.

It takes a lot of patience just to communicate with NUD. For them to do what you asked is just a miracle.
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Exact same thing happened to me a couple of months ago. Only that I took out a new policy online (being told that it would not be renewed automatically) and later recieved the paperwork and found out that I now had two policies on the same car and had forked out the first instalment via Direct Debit!

It took forever for the robot on the other end to understand what I was talking about, then he said he could refund one of the policies but would require an administration fee plus an amount corresponding to the elapsed days I had cover for.

I was having none of this so I put the phone down, called back to someone else, again Indian call centre, and managed to get them to refund in full, pointing out that the wording states there may not be two policies on one vehicle hence I was not even covered for that period. I should have even asked for that amount to be refunded from the other policy as well!

Also, the automatically renewed policy was near £1800 (rather than £690 which I had just paid), turns out they thought (?!?!) that they had paid out some imaginary claim last year, when in reality they did absolutely nothing when I was rear ended at the lights by a sleeping lorry driver and his insurance settled the entire amount directly to me.

Then I had to spend another half hour trying to conclude this matter, finally they agreed it was a mistake on their part.

And thats only two instances of their incompetence, I've never been too impressed with them as a whole, each time I call there is some other muppet on the line.

Me: "I would like a replacement certificate of motor insurance please"
pause...

Parvinder: "Breakdown cover starts from £49 a year, Mr Glowveer" (My name is Glover, hardly difficult to pronounce!)

However, for being over £300 cheaper than the nearest competitor I grin and bear.
 
They suck :(

Just done a quote for my car and it came back as £154 p/m. Now I did a quote 2 days ago, same car and everything and it was £146 p/m...last month I again did a quote which was £139 or something. So why has it increased?
 
I would cry if £180 left my bank account every month and all I had to show for it was an old Rover 214.

And to avoid being slated for being anti rover, I'd cry if £200 left my bank account every month for insurance and all I had to show for it was a Ford Mondeo.
 
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