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*** NVIDIA GEFORCE RTX 4090 STOCK SITUATION & OcUK YOUTUBE REVIEWS - NO COMPETITOR DISCUSSION ***

@Gibbo am I reading this right?

I ordered a Zotac 4090 Trinity, payment went through etc.. and status of order is "Unspecified"

These were oversold and I need to contact customer services to switch to another card?

What is the best way to contect them, is there a phone number?

You don't have to switch, we are expecting more later this month or next month, but there is some of the OC and AIRO AMP left over, so people who don't wish to wait can switch and pay the extra those cards were, or simply wait as more Trinity are due in with us.
 
got fully locked out of check out so missed out 100% when are strix or tuf expected to be in stock? (i need 2 hdmi ports)

More TUF OC and Strix OC should be landing with us this month and they have not oversold by too much so I would hope fingers crossed we can clear those back orders within the next 2-4 weeks.
 
What an absolute ****show form OCUK. Tried to phone in and order in at 2pm to basically to told to **** off and order online. Website was off line/rammed and when available again, unable to order the MSI GeForce RTX 4090 SUPRIM LIQUID X. Now saying unable to order. Fine, will order elsewhere and any further PC purchases. Claps, well done OCUK!!!!

This was never available, Pre-Order ONLY, we took 14 pre-orders and have stopped at that as MSI have informed us stock coming to the channel will be severely limited on this product.
 
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Got an order for an Inno3D in. Got it in my cart very shortly after 2PM (like... 2:05 or so), but it was 3PM before I managed to get payment through. Order status shows as "ordered". Any thoughts on my chances of getting it reasonably quickly?

Next batch is due mid November.

Hi @Gibbo , I ordered the pre built OcUK Gaming Germanium Z7 - Intel Core i7 13700KF, GeForce RTX 4090 Gaming PC, just before 14:00. Will my order ship shortly after the Intel 13700KF’s arrive late next week (once the system is tested)? Or am I going to be waiting a while. Thanks in advance

@ScottiB on prebuilts.

Still no update on my order RTX-4090-SUPRIM-X-24G ? Did you also over sale on these ?

Yes but more due tomorrow which should cover off all the over sales.

@Gibbo I got my order confirmation for Gigabyte Windforce at 16:16, seems a bit late but i think i had it in the basket for some time but server kept sending me in circles, do you reckon I will be in this batch?

Yes should be, if its not shipped tomorrow give sales a call.
 
@Gibbo mine was in the range of 3-3:10 on the suprim x will mine be in tomorrows batch?

Yes. :)

Wait, so the card I've ordered (and paid £11 for next day delivery on) isn't actually in stock and I've not even been notified about this (and only managed to find out on the forums by sheer luck?). What the actual ****? I was expecting it to turn up tomorrow given that I ordered around 3pm.

What is this mess? If I'd have known I would have ordered from elsewhere, but I guess that was the point...

EDIT: Checking my card shows that the money *has* been taken too, wow.

We take payment up front for all orders. At 3pm nowhere else had any stock we were later to get cards live due to website struggling under demand. Unfortunately even with all the updates the site can still not update stock fast enough when so many people are ordering at once unfortunately and it’s something the website team have been trying to resolve for a while not and still work to do, apologies.

Next day is from despatch. All we can do is apologise and next stocks are due in in 2-4 weeks and price paid will be honoured as board partners have already increased our cost on none OC version but this was somewhat expected, happened with 3080’s.

You can either wait or customer service can refund your money in full.
 
Agreed mate this should be standard part of the order status letting customers know not having to go digging through a forum to find that cards have over sold.Ocuk have had 2 years to make sure things didn't repeat its self from the 3000 series it looks like nothing has changed.

Yes it’s still not ideal but at least the updates that have been made have resulted that we were able to get stock pulled down in reasonably quick time when systems stopped responding and backup systems worked but unfortunately some cards took a few minutes to pull down. We’ve over sold by around 150 cards in total I think which should be under 100 tomorrow when more MSI cards arrive.

It’s not ideal but it’s a big improvement on the 10,000 plus back orders we had last time due to not been able to pull stock down for over a day and then leaving other lines on pre order due to expecting much better supply which never happened, no doubt because of mining.

I’ll update the thread tomorrow with exactly problem lines with a more accurate ETA for next delivery and if we have them options to switch too for those who don’t want to wait and of course option of refund can be requested anytime.

It’s still far from perfect but this launch has gone far smoother for us even if it does not seem the case for some customers and for that we can only apologise.
 
@Gibbo So even if i haven't received an order confirmed email yet for my Inno3D X3 i should expect it in 2-4 weeks?

Yes the X3 I think was cheapest SKU on our website so it sold out fast and kept selling as website did not pull it and by the time I got it down we’d over sold by around 30 units, we have 50 more due in 2-4 weeks.
 
@Gibbo what the chance of receiving a : Zotac GeForce RTX 4090 Trinity 24GB GDDR6X PCI-Express Graphics Card

Date ordered: 12/10/2022 15:11:03

Thanks :)

Zotac Trinity
Inno3D X3
ASus Strix OC

Over sold the most.

Zotac have some OC and AIRO left so you could contact CS about changing to one of those or wait as we will honour price even though our USD cost has increased on none OC models.
 
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