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heres an update for you!
after calling the customer support 4 times, and having 2 seperate fault cases raised it appears to be fixed. im still waiting for a call back so they can run afew tests and tell me exactly what has been fixed though
ive downloaded 2 HD trailers off of itunes at 1.1mb/s aswell as afew other things

edit : ok ive been informed today that all the BT engineers did was clean the copper contacts at the exchange and reconnected it back up
 
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