O2 network down for some

Nexus18 · 12 Jul 2012 at 13:04

Back for me about 30 or so minutes ago.

Fixed pretty quickly I must say

DefiantAsh · 12 Jul 2012 at 15:01

Fixed for me at around 2pm too.

Depressed to see how in 25 hours, I did not receive one call or text message

Macky · 12 Jul 2012 at 15:50

Still down for me on GiffGaff.

Woops, had mobile data turned off. Silly me.

DefiantAsh · 12 Jul 2012 at 15:54

Macky said:
Still down for me on GiffGaff.

Woops, had mobile data turned off. Silly me.

was going to say!

I'm a gaffer :cool:

Macky · 12 Jul 2012 at 15:59

Just added a new goodybag too. Lol at people asking for compensation. Let's work it out, you had let's say, a day of no service. You paid (let's say for a £10 GB) 10/28= £0.35. People really want 36p reimbursed?

edGfaCTor · 12 Jul 2012 at 16:15

Macky said:
Just added a new goodybag too. Lol at people asking for compensation. Let's work it out, you had let's say, a day of no service. You paid (let's say for a £10 GB) 10/28= £0.35. People really want 36p reimbursed?

Silly isn't it and for people on o2 contract in the small print it states they can't get compensated for down time.

Maybe Giffgaff and o2 pre pay has it in their as well being they are the same but others like Tesco may not.

azibux1 · 12 Jul 2012 at 19:49

Had no signal last night, woke up and it was working fine

GJ02 · 13 Jul 2012 at 16:14

Anyone's O2 service gone again ?
I'm in Chester and there is not service at all

koolpc · 13 Jul 2012 at 19:00

With GiffNaff and cant receive calls!!!! Can phone out and text

mame · 16 Jul 2012 at 17:57

Today, my texts have either been taking ages to send or recieve. I suspect it's sending as one never arrived.

It's like the old days. Can't remember the last time I had this.

[timko] · 18 Jul 2012 at 18:32

O2 said:
As we said in our last update, we want to make it up to our customers for the loss of service some people experienced last week.

The issue we had was unprecedented and we recognise that this caused inconvenience and frustration to those impacted over that one-day period.

We have now identified all those customers directly affected (those whose devices could not connect on our system) and we and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry.

Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
Pay & Go customers will receive 10% extra on their first top-up in September
(These will be applied automatically - you don't need to do anything to activate them)

To thank all our customers for supporting us through an unprecedented and difficult period, we are also giving everyone on O2 a £10 O2 voucher to spend in store. This will be redeemable via the O2 Priority Moments app or online at www.o2.co.uk/priority. It will be available between 1st and 30th September to download through Priority Moments and use in store, with no minimum spend. (One voucher can be used per transaction and no change given.)

We will contact all O2 consumer customers and those small businesses with fewer than 10 connections by the end of the day on Friday 27th July giving full details. This will be by text message. Other business customers will receive communications through their account managers or our channel partners in the coming days giving full details.

http://blog.o2.co.uk/home/2012/07/o2-network-coverage-disruption-update.html

I just received my text message regarding the 10% and the forthcoming £10 store voucher.

Something for GiffGaff users as well...

TheRegister said:
Customers of O2-owned network Giffgaff, which was also rocked by the outage, will also get 10 per cent additional credit on every topup applied over the next week, but no £10 voucher for them.

http://www.theregister.co.uk/2012/07/18/o2_outage_comp/