Good evening Tom
Thanks for emailing us about unlocking the iPhone.
I would first of all like to apologise for the incorrect information given to you about unlocking your iPhone.
Tom, you can unlock your iPhone from our network to use another network SIM card in it. To do this, you need an 'unlatching' code, which costs £15.
We can only give you the code if you've been on our network for at least a year. That's because we covered part of the price of your phone when you bought it, to make it cheaper for you.
If you'd like to get your unlatching code, please email me back with the following information:
- your mobile number
- your address (including full postcode)
- another contact number
- your phone's make and model
- your IMEI (international mobile equipment identity) code, which is unique to your phone. To get this, call *#06#
- Pay & Go mobile number (if you have activated it)
- Pay & Go SIM card Serial Number (starts with 89441100 and can be found on the back of the SIM card)
- full name
- full address including postcode
- date of birth
- how you'd like to pay £15 (credit or debit card or calltime credit (from Pay & Go account)).