OC(UK) Host Review :-)

Soldato
Joined
18 Jan 2006
Posts
3,085
Location
Norwich
Warning for anyone on Krystal with smaller sites, which I suspect to be many people here:
Massive price increases (40% or greater) incoming.

I was paying £47.99 p/a (been there for good 5 years now)
They're now moving to a new cloud platform, and discontinuing all older plans.

New price is now £84 p/a

Unfortunately, that's insane.
 
Soldato
Joined
29 Dec 2009
Posts
7,164
Warning for anyone on Krystal with smaller sites, which I suspect to be many people here:
Massive price increases (40% or greater) incoming.

I was paying £47.99 p/a (been there for good 5 years now)
They're now moving to a new cloud platform, and discontinuing all older plans.

New price is now £84 p/a

Unfortunately, that's insane.

Yup, getting rather uncompetitive now, not just a price increase but also reducing features (2 Sites Hosted down to 1). I know they spent £LOTS on high-end hardware for their Cloud platform which ended up being 2 generations old by the time it arrived and went into production - with the newer generations being far more cost effective for performance. Some big-name hires too so it really does seem like they're making a push towards Enterprise which will share the same platform, and the existing shared customers picking up the shortfall.
 
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Associate
Joined
28 Nov 2011
Posts
1,638
Warning for anyone on Krystal with smaller sites, which I suspect to be many people here:
Massive price increases (40% or greater) incoming.

I was paying £47.99 p/a (been there for good 5 years now)
They're now moving to a new cloud platform, and discontinuing all older plans.

New price is now £84 p/a

Unfortunately, that's insane.
Jeez. Anymore info? Did they send you an email etc?

You think any of their other services s will follow suit eventually, reseller etc

Looks like I won't be recommending them to anyone else then at those prices.
 
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Soldato
Joined
29 Dec 2009
Posts
7,164
Jeez. Anymore info? Did they send you an email etc?

You think any of their other services s will follow suit eventually, reseller etc

Looks like I won't be recommending them to anyone else then at those prices.

Reseller price has stayed the same except it's now hosted on NVMe storage by default (no more first month for £1 though). Last reseller price increase was +£5 in 2022 which wasn't overly unreasonable at the time given the massive cPanel licence price increases which were absorbed for over a year at that point.

I think we're due another cPanel licence price increase this year too (there's already been 4 since 2018), so perhaps they're pre-empting it and setting up for the future :)
 
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Associate
Joined
28 Nov 2011
Posts
1,638
Reseller price has stayed the same except it's now hosted on NVMe storage by default (no more first month for £1 though). Last reseller price increase was +£5 in 2022 which wasn't overly unreasonable at the time given the massive cPanel licence price increases which were absorbed for over a year at that point.

I think we're due another cPanel licence price increase this year too (there's already been 4 since 2018), so perhaps they're pre-empting it and setting up for the future :)
This going to be their own system that replaces cPanel? I remember seeing something about that a while ago?
 
Permabanned
Joined
9 Aug 2008
Posts
35,707
Agreed. Especially when Stablepoint have a package at £1.99 a month which would be fine for the majority.

Does feel Krystal have gone backwards and everything I liked about them, I now don't (Price, 24/7 support etc)

They should have kept servers to host low traffic sites. Never mind.

I’m not with them anyway so it’s all good for me.
 
Soldato
Joined
3 Jun 2005
Posts
3,027
Location
The South
Haha know something we don't ;)
They'll be over-provisioning like the majority of other hosts and then adjusting it (and shifting customers elsewhere) depending on the number of tickets they get - it just needs depends how much **** taking they do :cry:

Either way, their new pricing sucks; plenty of other cheaper and just as good (if not better) hosts around.
 
Soldato
Joined
29 Dec 2009
Posts
7,164
Haha know something we don't ;)

:p I just know a couple of ex-staff and one that's still there.
They are careful not to oversubscribe server resources though and do have a really solid development team that actually care about performance. I can't imagine a time where any customer could complain about speed issues and it actually being due to resource oversubscription.

I've sold/supported servers for large hosting providers in the past and my general recommendation for them was to never have more than 1000 per server as it makes for a lot of people affected with very busy phone lines all round when something inevitably goes wrong.

Nothing as bad as a popular competitor that have 6000+ accounts per server though and do just shift those who notice it around as @visibleman mentions.. :rolleyes:
 
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Associate
Joined
28 Nov 2011
Posts
1,638
:p I just know a couple of ex-staff and one that's still there.
They are careful not to oversubscribe server resources though and do have a really solid development team that actually care about performance. I can't imagine a time where any customer could complain about speed issues and it actually being due to resource oversubscription.

I've sold/supported servers for large hosting providers in the past and my general recommendation for them was to never have more than 1000 per server as it makes for a lot of people affected with very busy phone lines all round when something inevitably goes wrong.

Nothing as bad as a popular competitor that have 6000+ accounts per server though and do just shift those who notice it around as @visibleman mentions. :rolleyes:
Ahh insider info, always handy!

Happy with Stablepoint for now. I do know they (Stablepoint) are moving away from cloud providers and buying their own equipment.
 
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