OCUK Ausu P87 RMA Turnaround

Associate
Joined
3 Sep 2009
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167
EXCUSE THE INCORRECT TITLE!! SHOULD BE P8P67 NOT P87
Hi,

Does anyone know how long the OCUK RMA turnaround is?

I plan on sending it on Friday, I'm away next week, will a new shiny board be waiting for me when I return?

Regards,

Simpic
 
Associate
Joined
11 Jan 2011
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2,167
Have you cleared this swap with OCUK?

From what I've seen on this forum they seem reluctant to get involved in the B3 exchange process.

yeah, as soon as Asus announcened they will be doing the exchanges OCUK have been very reluctant to get involved.
 
Associate
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3 Sep 2009
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167
Yep all sorted, I have an RMA number. Well I assume it's all sorted!!

The reason for the RMA is the B2 B3 issue so I would have thought that was all that was required.
 
Soldato
Joined
5 Sep 2010
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24,552
Yep all sorted, I have an RMA number. Well I assume it's all sorted!!

The reason for the RMA is the B2 B3 issue so I would have thought that was all that was required.

My understanding was that OCUK would only RMA if the motherboard actually developed the "fault" and would not get involved in the general exchange program.

If they have agreed to swap your motherboard as part of the exchange program that's fine.

If they think you're returning it because it has become faulty then that may be a different matter because at the moment it isn't faulty.

I would check they understand why you're retuning it and that you just want a swap because of the potential fault.

If you return it as faulty and it isn't they will charge you for testing and sending it back to you.
 
Soldato
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5 Sep 2010
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24,552
Update this thread when you have an answer from OCUK.

Their response will no doubt be of interest to other owners.
 
Associate
Joined
3 Sep 2009
Posts
167
Hi,

Spoke with support who have confirmed the RMA is for a straight swap due to the B2 vs B3 issues.
 
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