OcUK Customer Support for Loyal OcUK Forum Members

[Doric]

As a reward for loyal OcUK forum members, we are offering expedited customer support during busy periods.

Who Qualifies

This offer applies to

• OcUK Forums members who have 250 or more posts and have been registered for over 90 days, or
• OcUK Forums members who have been registered for over 12 months and made at least 100 posts

This offer does NOT apply to

• Banned or suspended members
• Members who do not satisfy the qualification requirements above

Terms & Conditions

• OcUK reserves the right to remove or temporarily suspend this benefit at any time
• Members who openly spam to increase post count will have their post count reduced

How to Take Advantage

• Raise a support ticket via https://help.overclockers.co.uk/hc/en-gb/requests/new
• Select the most appropriate options for the request you have
• Enter your forum user name in the field titled ‘Forum User Name (optional)’
• Submit your ticket and await a response within 24 hours

 

[Maccy]

 

[Diddums]

Does this replace the free shipping?

 

[Feek]

Does this replace the free shipping?

Why would it?

 

[Diddums]

Why would it?

I see no mention of it anymore, these are prudent questions which contribute to the successful operation of a corporate business, this is blue sky thinking Feekles

 

[Feek]

I see no mention of it anymore, these are prudent questions which contribute to the successful operation of a corporate business, this is blue sky thinking Feekles

It does not replace the Free Shipping for Loyal Forum Members

 

[kindai]

Priority

 

[Deleted member 77746]

Submit your ticket and await a response within 24 hours

This isn't fast enough. You know you going to still get complaints on here. Just IMO.

 

[rare]

24 hours is reasonable, not many places can commit to faster response than that!

 

[Deleted member 77746]

24 hours is reasonable, not many places can commit to faster response than that!

You recon?

I can still see complaints coming in for not a fast response. At least it's a step in the right direction.

Good stuff.

 

[Stumble Bum]

As a reward for loyal OcUK forum members, we are offering expedited customer support during busy periods.

Who Qualifies

This offer applies to

• OcUK Forums members who have 250 or more posts and have been registered for over 90 days, or
• OcUK Forums members who have been registered for over 12 months and made at least 100 posts

This offer does NOT apply to

• Banned or suspended members
• Members who do not satisfy the qualification requirements above

Terms & Conditions

• OcUK reserves the right to remove or temporarily suspend this benefit at any time
• Members who openly spam to increase post count will have their post count reduced

How to Take Advantage

• Raise a support ticket via https://help.overclockers.co.uk/hc/en-gb/requests/new
• Select the most appropriate options for the request you have
• Enter your forum user name in the field titled ‘Forum User Name (optional)’
• Submit your ticket and await a response within 24 hours

How come there is not sufficient staff to answer all queries in a timely manner? I'm unsure why you would need to implement such a 'forum perk' if things were being adequately run in the first place?

 

[glenimp617]

Thanks @Doric

What about existing support tickets? I've been waiting a while

 

[burtie]

Thanks @Doric

What about existing support tickets? I've been waiting a while

Yeah same.

 

[Armageus]

It's a nice gesture but as above some more transparency/better communication about the actual issue causing this would probably be better received.

Even just a generic message stating that tickets are taking longer than expected would be a start.

 

[dlockers]

24 hours is reasonable, not many places can commit to faster response than that!

WebChat called

 

[rare]

WebChat called

I don’t disagree and would like to see it implemented just like a lot of competitors have done, but for a ticket style system 24 hours or less seems very reasonable to me.

 

[Deleted member 77746]

WebChat called

There's no webchat on ocuk? they mad?

 

[west1980]

Been trying to ring customer support for 3 days on the run now, yes I have already sent a ticket last week, been sent somebody's return need this sorting asap, why are the lines open if nobody is answering?

I know they moving warehouse,but must have a way of speaking to customers?

 

[Mrs Seabiscuit]

Been trying to ring customer support for 3 days on the run now, yes I have already sent a ticket last week, been sent somebody's return need this sorting asap, why are the lines open if nobody is answering?

I know they moving warehouse,but must have a way of speaking to customers?

Hello,
I have flagged this for you.
Thank you.

 

[markthemuffin]

I've been waiting three days for any response from customer service, and just as long for an order that is in stock, moving warehouse is a poor excuse to use for a company that has a good reputation online.