Hi there
We are fully aware those still waiting for cards are deeply frustrated about the shortage and lack of updates from OcUK. Unfortunately, OcUK can only pass information on as we get it, which we are doing. Behind the scenes, we are trying as hard as possible to get better information about future shipping volumes.
We should make it clear that OcUK is a reseller of graphics cards and not a manufacturer and as such, we have no control over the quantities produced. We have thousands of backorders on our system and NVIDIA along with all board partners are fully aware of our backorders.
At present, the manufacturers simply cannot meet the demand for the 3000 series (particularly the 3080 model) and we need to inform our customers this is totally out of our control as we are not the manufacturer of the product. Our demand is communicated to board partners on a daily basis and updates are constantly requested, but unfortunately they are not always forthcoming or the updates are simply along the lines of we have no more updates for you. It is an extremely frustrating situation for ourselves to be in as we can see how frustrating it is to our customers and we are doing everything we can. We totally understand our customers’ point of view but at same time, it is upsetting to see anger vented at ourselves when we do not control the launch date or the manufacturing. We are passing on updates as the manufacturers give it to ourselves and pushing to obtain as much stock as possible.
We politely ask our customers to try to be patient. We speak to NVIDIA daily highlighting how customers are extremely unsatisfied with the current situation. NVIDIA this week have promised me volumes are now ramping up and in the next 2-3 weeks, we will receive much improved quantities from board partners.
This launch has being our most stressful ever, with demand outstripping supply massively compared to previous launches. Further delays followed due to Golden Week when all the factories close down. As a reseller we do not pick launch dates for products, we follow the schedules provided by manufacturers as to when product information, pricing and buy buttons can go live.
Although it does not help those who are still waiting for cards, you can take reassurance by the fact that we have shipped over 500pcs of the 3080 and nearly 200pcs of 3090. We expect the 3070 to have better stock at launch and better supply going forward and with supply ramping up on the other models we are hopeful for a better November.
We just want to remind you all, we are talking on a daily basis attempting to secure all the stock we can and we hope come November with no more public holidays and supply ramping up that things will improve. Of course, very popular cards from the bigger brands such as Asus, EVGA, Gigabyte and MSI will take longer for backorders to be fulfilled and presently those manufacturers cannot give us shipping info far enough in advance to know if they can clear all our backorders off in 2020. We feel these manufacturers will not be able to give us concrete information until the end of November.
Please accept our apologies for these delays but also please remember OcUK is not the manufacturer and we are truly in the hands of the board partners in ramping up supply. We will then make sure we receive large volumes of stock so that we can ship your orders. Please bear with us and again be patient.