Well, yes. But should you be 'able' to use the shop forums (paid for by Spie) to badmouth them when you could be taking it up with them directly? I had an issue recently, but took it up with the shop privately. One excellent result later, I was able to post in the general forums praising OcUK.
If you weren't happy then I guess you can only complain, but don't expect to be allowed to use OcUK's paid-for forums to do it. In my experience, the shop are willing to bend over backwards, if you only take the time to ask them before shooting your mouth off on here. So all in, a bit of a moot point?