OcUKs Customer Service

ewarwoowar · 25 Mar 2011 at 18:18

I asked in an RMA thread where I could give a good tesimonial about their CS and was told I am aloud to post and big them up in General discussion

(No I was not forced into this

)

Well I first started with a post about getting a b3 replacement for the p67 chipsets and was told they had none of the Asus b3s in stock. I was good with that so I carried on with my life.

As a matter of fact I had webnoted them about a new GTX580 which was artifacting out of box and within about an hour I had an RMA number!

AND THEN my razer mamba started making a huge rattling noise which I didn't want in a £100 mouse so I also enquired about that and yet again an RMA number in no time.

I spoke to them a little more about delivery and found out that they re-imburse delivery payments of up to £20 which is all well as they referred me to royal mail special delivery which was £21.50 with £500 insurance which was what it was all worth.

So superb service!

Then the best part is. I sent them out wednesday. By Thursday before Midday I had recieved 2 emails that the 2 products will be replaced and the mamba was sent out that day and recieved today and was waiting on stock for the gtx580 which has been dispatched today.

So 2 days RMA service.

1 word sums up this service.

Incredible!

Thank you so much OcUK as I was mouse-less(Pretty much as all I have is a micro mouse)

And I was also graphics cardless and was worried I was going to have to wait for the GPU to be sent back to manufacturer but OcUK Sorted me out good.

Love you guys :rolleyes:

Bennie-Mac · 25 Mar 2011 at 18:20

A rolleyes at the end?? Its all sarcasm!

ash_scotland88 · 25 Mar 2011 at 18:22

Pfft, call that customer services, Should only sent the one email with both RMA numbers. Think of the environment and your time to read/download both!.......

Pawnless Endgame · 25 Mar 2011 at 18:30

Yeah I gotta agree. I raised a post in the "OcUK matters" section of the board in mid-2009 for a board/CPU/RAM bundle that was no longer POSTing. Someone got back to me that same night and it wasn't even during office hours. Did a few diagnostics. Next morning at start-of-business, a member of staff generated an RMA number and the bundle was turned around in 1 week.

ewarwoowar · 25 Mar 2011 at 18:43

I thought the roll eyes looked loving

teknokid · 25 Mar 2011 at 18:47

I have to say that's pretty impressive - and it's nice to hear a positive story for once!

All to often forums seem to get filled with people complaining, so its nice when people report on the positives as well.

Bes · 25 Mar 2011 at 19:06

I spoke to them a little more about delivery and found out that they re-imburse delivery payments of up to £20 which is all well as they referred me to royal mail special delivery which was £21.50 with £500 insurance which was what it was all worth.

I should think that's the least they can do if you are returning faulty goods! Why is it capped at £20?

Jakeee · 25 Mar 2011 at 19:08

Are you after discount ? haha

jas72 · 25 Mar 2011 at 19:19

the build quality on my dad's ocuk pc was great i'm seriously thinking for getting one when i drive over in the summer

wiiija · 25 Mar 2011 at 19:24

They are good these days

Nothing beats iiyama RMA though, phone up, give them serial number of faulty monitor, swap out replacement on your doorstep next day no questions asked

Westyfield2 · 25 Mar 2011 at 19:34

Gibbo's blatently promised you a ride in his Porka if you post that!

Nah, OcUK are good

. That's why I'm still buying from them after all these years :cool:

.

arknor · 25 Mar 2011 at 19:48

Bes said:
I should think that's the least they can do if you are returning faulty goods! Why is it capped at £20?

some people arrange collection

fiveub · 25 Mar 2011 at 20:08

We are trying to improve every way we can, if you have any feedback please just send myself a message and we will always look in places for improvements in anyway. - If you enjoy the experience of ordering from ourselves, please just post on review websites as to how good the experience is as we appreciate it.

matt0r · 25 Mar 2011 at 20:10

teknokid said:
I have to say that's pretty impressive - and it's nice to hear a positive story for once!

All to often forums seem to get filled with people complaining, so its nice when people report on the positives as well.

I can also say I've never had a problem at the store or online. The customer service is fantastic imo.

Brian8bit · 25 Mar 2011 at 20:12

We're allowed to big up OCUK all we want in GD, but any criticism of any aspect of the company is met with suppression.

Great thread. Would rub one out again.

ewarwoowar · 25 Mar 2011 at 20:58

It was awesome how one of the members even said to mark the packages with his name so he would deal with them himself for me

Thanks rjkoneill!

Scania · 26 Mar 2011 at 11:31

I have read a lot re OC/UK's customer service over the years, a lot of it not very flattering.

That said, in my own experience, I have never had an issue.

Lots are quick to the web with a complaint, rarely the opposite.

Keep up the good work.

Ace Modder · 26 Mar 2011 at 11:33

Brian8bit said:
We're allowed to big up OCUK all we want in GD, but any criticism of any aspect of the company is met with suppression.

Great thread. Would rub one out again.

**** off the place that funds the forums etc.... Can see why our rules are fitting.

justintime2001 · 26 Mar 2011 at 11:54

For my 10pence worth I have had great customer service from OC so far. Only had one damaged item on delivery and it was swapped immediately (over the counter) and they gave me the impression they cared and were genuinely sorry for the inconvenience. Nice one OC

matt0r · 26 Mar 2011 at 17:49

Ace Modder said:
**** off the place that funds the forums etc.... Can see why our rules are fitting.

Exactly, we all know what we're in for when you sign up to a private companies forum. Perhaps Brian can reflect upon on his holiday to less well moderated forums where racism/flaming/trolling is at best ignored and at worst actively tolerated.