Office 365 Admin

SkidMarkKing · 16 May 2022 at 17:10

Hi guys,

As an IT person looking after multiple businesses is there a way you can create one office 365 admin account to login to view and edit the businesses you look after in terms of the software/email licenses and renewals?

Other option is each company has there own admin account for office 365.

Thank you

Raumarik · 16 May 2022 at 20:55

Why would you want to?

You are putting all of those businesses at risk by linking management of them to a single account.

I've dealt with businesses who have had their admin accounts hijacked, it's not pretty.

Vigoro · 16 May 2022 at 21:00

SkidMarkKing said:
Hi guys,

As an IT person looking after multiple businesses is there a way you can create one office 365 admin account to login to view and edit the businesses you look after in terms of the software/email licenses and renewals?

Other option is each company has there own admin account for office 365.

Thank you

If you are registered as a Microsoft Partner you can create a partner portal to manage them all from. Customer just needs to follow a link you send them and accept you then you can just login to the partner centre from your Office 365 account and access everyone's consoles.

Deleted member 77746 · 16 May 2022 at 21:03

As above you could become a partner. I work for a company that offers products. We can log in with a global admin to manage all tennants but also each tennent can manage their own company within their portal.

Try some company like Tech Data. I'll give you a head start.

TD SYNNEX

uk.techdata.com

SkidMarkKing · 17 May 2022 at 07:20

Bouton Aide said:
As above you could become a partner. I work for a company that offers products. We can log in with a global admin to manage all tennants but also each tennent can manage their own company within their portal.

Try some company like Tech Data. I'll give you a head start.

TD SYNNEX

uk.techdata.com

Thank you. I've used them before for another company I worked for years ago. Not sure if it's the same but you had to be VAT registered to use them

Deleted member 77746 · 17 May 2022 at 07:43

SkidMarkKing said:
Thank you. I've used them before for another company I worked for years ago. Not sure if it's the same but you had to be VAT registered to use them

Then in that case you might be stuck with having to log into each portal manually to manage the company, without having a partner to work along side.

SkidMarkKing · 17 May 2022 at 08:12

Bouton Aide said:
Then in that case you might be stuck with having to log into each portal manually to manage the company, without having a partner to work along side.

Probably best for now. Trouble I have is a business currently uses a Microsoft partner by the sounds of it and wants to use me (not to happy with there IT support). Meaning they will need be transferred to direct billing and have there own standalone admin account. Not sure if ile need to mess with text records or not as effectively they are still using Microsoft for there emails etc. As they are with a Microsoft partner at the minute I'm not sure how much control they have and if they can just release that and go direct to Microsoft?

Deleted member 77746 · 17 May 2022 at 08:15

SkidMarkKing said:
Probably best for now. Trouble I have is a business currently uses a Microsoft partner by the sounds of it and wants to use me (not to happy with there IT support). Meaning they will need be transferred to direct billing and have there own standalone admin account. Not sure if ile need to mess with text records or not as effectively they are still using Microsoft for there emails etc. As they are with a Microsoft partner at the minute I'm not sure how much control they have and if they can just release that and go direct to Microsoft?

Is this a new customer for you? Are they wanting to move over to you from their current involvement with the partner? completely cutting them out?

SkidMarkKing · 17 May 2022 at 08:32

Bouton Aide said:
Is this a new customer for you? Are they wanting to move over to you from their current involvement with the partner? completely cutting them out?

Yes, a new customer to me. They are wanting to use me for there support and leave there current provider/MS partner.

Deleted member 77746 · 17 May 2022 at 08:37

SkidMarkKing said:
Yes, a new customer to me. They are wanting to use me for there support and leave there current provider/MS partner.

They would need to ask their current microsoft partner about leaving them.

Where I work we haven't had to onboard anyone as of yet from another partner but I have heard that MSPs/Partners are sometimes refusing the migration unless their contracts up (if they are in one). I have also heard of places where they just let them go as long as they are up to date with their bills, however they don't assist with documentation or migrations but allow the new partner/msp to log in and take over themselves with migration.

This could get messy....

SkidMarkKing · 17 May 2022 at 08:52

Bouton Aide said:
They would need to ask their current microsoft partner about leaving them.

Where I work we haven't had to onboard anyone as of yet from another partner but I have heard that MSPs/Partners are sometimes refusing the migration unless their contracts up (if they are in one). I have also heard of places where they just let them go as long as they are up to date with their bills, however they don't assist with documentation or migrations but allow the new partner/msp to log in and take over themselves with migration.

This could get messy....

I'm going over to have a look in a few days. The company who want to use me seem to have all the correct logins etc so ile double check exactly what's going on. They've been asked to create email addresses such as support@ and the IT support company didn't actually know how to put it onto there computer? May even be a case where they stick to them for office365 and just use me for on going problems on a ad hoc basis providing they aren't under contract.

Glanza · 17 May 2022 at 08:55

Link their tenants into your partner account and you can access them all from one site.

Deleted member 77746 · 17 May 2022 at 08:56

SkidMarkKing said:
I'm going over to have a look in a few days. The company who want to use me seem to have all the correct logins etc so ile double check exactly what's going on. They've been asked to create email addresses such as support@ and the IT support company didn't actually know how to put it onto there computer? May even be a case where they stick to them for office365 and just use me for on going problems on a ad hoc basis providing they aren't under contract.

I would be very tempted for your self to do a "pay per ticket successfully resolved" case scenario and leave it where it is. Let them have the contract with them but you do the support as long as you have the logins you will be fine from that side.

SkidMarkKing · 17 May 2022 at 12:03

Bouton Aide said:
I would be very tempted for your self to do a "pay per ticket successfully resolved" case scenario and leave it where it is. Let them have the contract with them but you do the support as long as you have the logins you will be fine from that side.

It looks like they are going to cancel the partner licenses and just pay Microsoft direct going forward.

Deleted member 77746 · 17 May 2022 at 12:07

SkidMarkKing said:
It looks like they are going to cancel the partner licenses and just pay Microsoft direct going forward.

oh well.

SkidMarkKing · 17 May 2022 at 12:25

Bouton Aide said:
oh well.

I did mention possibly staying with them for licenses then use myself for on-going support/physical issues. I'm local as well, the other company seem quite far away.

The previous IT company have said they will guide them through paying direct. I know they have email accounts as well with office 365 so i'm not sure it's going to be as simple as just updating there payment option?

Deleted member 77746 · 17 May 2022 at 12:28

This might end up in a mess if they do that. I hope they have their emails backed up.

SkidMarkKing · 17 May 2022 at 12:31

Bouton Aide said:
This might end up in a mess if they do that. I hope they have their emails backed up.

Ile do what I can to get them to stay with the same partner for now for O365/licenses.

I'm more of an ad-hoc business for now so i'm there on standby & local as well.

Deleted member 77746 · 17 May 2022 at 12:34

SkidMarkKing said:
Ile do what I can to get them to stay with the same partner for now for O365/licenses.

I'm more of an ad-hoc business for now so i'm there on standby & local as well.

When it comes to migrations there's all sorts to consider.

SkidMarkKing · 17 May 2022 at 12:46

Bouton Aide said:
When it comes to migrations there's all sorts to consider.

To be honest I could do with taking part in a course/learning that. There's so many areas to IT support.