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*Official OMG I RMA'd my 460 Thread*

HeX said:
Also, America doesn't have half the retail laws we have that protect the consumer.

For example; In the US if you sent a card back just because it was noisy you would more than likely have to pay a 'restocking fee' which are illegal in the UK.
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Sorry to go off on a tangent for a second - is this true / do you have any sources?

I wanted to buy a watch from a uk based watch site last year but couldn't decide on which one based on their pictures. I emailed asking if I could order, and pay for, the 2-3 I liked best and return the ones I didn't (they have a no questions return policy) and was informed I was welcome to do so but they would charge me for each return for restocking...

Apologies for the minor derail.
 
eztiger said:
Sorry to go off on a tangent for a second - is this true / do you have any sources?

I wanted to buy a watch from a uk based watch site last year but couldn't decide on which one based on their pictures. I emailed asking if I could order, and pay for, the 2-3 I liked best and return the ones I didn't (they have a no questions return policy) and was informed I was welcome to do so but they would charge me for each return for restocking...

Apologies for the minor derail.
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http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Who pays for returning the goods if the consumer cancels
an order?
3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge
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So basically you can put the cost (postage) of returning the goods on the customer, but you can't charge them anything for returning the product under DSR.
 
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I think if you are used to having your gpu under water its very hard to go back to having a gpu on air. The noise difference is huge if your watercooling rig is setup for silence.
 
Now i understand that none of the issue apparent with these cards are OCUK's fault and they are in no way responible for the issues.

Just out of interest what happens to these cards once they get returned to overclockers, as they cant sell them on as new, does this mean there will be a load of gtx460's going for B grade or do they get to return them to the distributers.
i wouldnt be suprised if overclockers have some comeback against the like of palit etc for selling a product that is not as advertised. i mean a review is almost like advert for the product and they clearly dont seem to be as good as the review samples.


edit: Thinking about it i suppose its more like buying a car just because top gear siad it had 4 seats, only to find out it only has 1. The car manufacturer hasnt said it come with 4 seats at all.
 
In theory you should be able to refuse delivery and they'll return it to sender.

However, you would want to ring up ocuk and let them know you are going to do this first (and confirm that's ok).
 
Actually its a competitor and not ocuk, but I'm still curious to find out what the gainward gs sounds like before I return it so I'll probably not ask the courier to return it. Tracking says its finally been loaded onto a van for delivery today - a day late oh joy (have made complaints to city link and the store, and asked for refund part or full of next day delivery cost) - see what happens, might help cover my return carriage cost if I decide to return the card in the next few days lol, not expecting them to refund because of the delay though, would be nice though.
 
3t3P said:
you can actually return a GPU based on the noise?
didn't know that, in America yes where they are (overly) protected but not the UK
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We are far better protected as consumers in this country than the US, not sure where u got that idea from!!

Overslop said:
You can return anything you buy online other than software/consumables for any reason you like, just so long as you do so within a week.
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Close, but u only have to notify the retailer within 7 working days starting from the day after you receive the goods that you wish to return it under the DSR, retailers can extend but not shorten this period. You then have 28 days to return it in reasonable condition, the retailer cannot even insist it is in original packaging, although it helps to show the goods were looked after by you if u do so (ur only obligation with regard to the condition of the product). You pay the cost of return postage but as stated above no restocking fee. This only works with goods sold at a distance - phone, internet, email, fax - not bought in person as the idea is to give the consumer the right to inspect the product as if he had seen and bought it in a shop.

MeMeMeMe said:
If you bought it online or over the phone, not in a store, the DSR (Distance Selling Regulations) allow you to return any item (not covered: consumables, software, services, stuff like that).

All you have to do is box it up securely, in the original packaging if you have it, include a covering letter that you're returning it under the DSR, and send it back and you pay the price of postage.

It's worth informing them beforehand that you are doing it, but it isn't absolutely necessary. But sometimes they'll arrange pick up, which is very handy for heavy items.
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No need to enclose a covering letter, although you will usually/always need to include the RMA number (otherwise how will they know who it is from :)). You must inform them beforehand within the time I specified above.

It is actually the retailer's responsibility to collect the goods so if you cant be bothered to go to the post office they can arrange collection and charge you the reasonable costs of doing so.


brakeinup said:
It was RMA'ed back to OCUK. I paid for sending it back.
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you can just refuse to take delivery of the product and the postie will have to send it back. I'm not sure who picks up the return costs in this instance.
 
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creed said:
It is actually the retailer's responsibility to collect the goods so if you cant be bothered to go to the post office they can arrange collection and charge you the reasonable costs of doing so.
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Great info, didn't really know that about having to only notify in the first 7 days and then have 28 days to return - but I've never had to return something I didn't want like that before.

I've used parcel2go before which is handy to arrange your own courier collection, saves having to go to post office, especially if you live too far.
 
Well my refund has gone through :) Just waiting for it to get credited back to my account.

By the time that happens I just hope there's some decent versions out to buy, as running this integrated GPU is killing me!
 
HeX said:
If you paid for next day delivery and didn't receive that I'd want the postage costs back.
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Yeah I made a complaint to the courier and the (non ocuk) store yesterday. Store have just got back to me via email, very nicely written, and have made a claim for compensation of delivery cost for me :)

r0cky said:
I'd really hoped some decent versions would be out by now as well. At this rate I will loose interest, the new shiny factor is diminishing each day that goes by...
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As has been said before, but perhaps not widely known, a press release from nvidia officially states wider availability of the 1gb cards will be on the 26th July onwards.

stated at the bottom of this page.

Wider availability of the GeForce GTX 460 1GB is expected by July 26, 2010. Consumers are encouraged to check their favorite retailer or e-tailer for availability.
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http://www.nvidia.co.uk/object/nvidia-geforce-gtx-460-press-20100712-uk.html
 
That price drop on the Zotac GTX 470s has done it for me. Sending the 460s back and spending an extra £60 seems well worth it to me. Also ordered a couple of EK water blocks from elsewhere so all's looking good now. :)
 
Yep, £180 overall. But I was only referring to the graphics cards. If I'd kept the 460s I would have got water blocks for them when they are out anyway.

GTX 460 @ £200 V GTX 470 + Just Cause 2 @ £230 = no brainer.

Was seriously tempted to get a couple of 470s whilst they were £260 each, at £230 it makes the 460 pale in comparison.
 
Overslop said:
Yep, £180 overall. But I was only referring to the graphics cards. If I'd kept the 460s I would have got water blocks for them when they are out anyway.

GTX 460 @ £200 V GTX 470 + Just Cause 2 @ £230 = no brainer.

Was seriously tempted to get a couple of 470s whilst they were £260 each, at £230 it makes the 460 pale in comparison.
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Another way of looking at it:

GTX 460 (potential to clock to 900+ on the core) @ £187 vs GTX 470 @ £235 + louder, hotter, uses more power, makes the 460 a no-brainer to someone like me who doesn't want the not inconsiderable hassle and expense of water cooling. :)
 
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