Soldato
They have robbed you and the timeout was tactical.
Ordered game and just as I finished transaction, gateway timeout, money taken but not got my purchas
- Thread starter Nexus18
- Start date
Soldato
Kiel Zem!
The worrying thing is, you look at the other solutions etc. and there last posts etc. were all from like 9+ months!
Never ordering from them again!
Terrible experience so far, would expect given my issue to have got some kind of email or whatever letting me know that they are at least aware of my request and are looking into it.....
Soldato
It's not even been 1 working day yet...
You are either very young or highly strung.
Possibly both.
You are either very young or highly strung.
Possibly both.
Well when money has been taken from my bank account without me actually getting what I requested or any type of form showing that I ordered it, would you not be a bit annoyed/worried?
And considering the issue is more important than some of the other topics there about game crashes (which can be found on the first google result), I would expect similar problems to mine to be of higher priority (considering they are the only ones that can resolve it) and to at least send an email saying that they are looking into the problem and will get back to me as soon as possible.
And considering the issue is more important than some of the other topics there about game crashes (which can be found on the first google result), I would expect similar problems to mine to be of higher priority (considering they are the only ones that can resolve it) and to at least send an email saying that they are looking into the problem and will get back to me as soon as possible.
No, I wouldn't be annoyed or worried yet. They will get a lot of issues over the weekend, it takes a while to deal with things. I'd give them at least a couple of days before even being mildly annoyed.
Soldato
Did you actually check with the bank if they had taken it out? it may just be a pre auth, and the system didn't quite get to the stage to take it out...
How can you see the transaction in your bank account after such a short time? Debit/credit cart transactions take at least a couple of days to process,
And if you are looking at available balance then there lies your problem, The money is deducted from that total as soon as an authorisation check is made, It will be put back in within a couple of days
*edit* Why are you blaming GMG when this is obviously an error on your banks part? you should be kicking off with the bank if anyone for not successfully authorising the transaction
And if you are looking at available balance then there lies your problem, The money is deducted from that total as soon as an authorisation check is made, It will be put back in within a couple of days
*edit* Why are you blaming GMG when this is obviously an error on your banks part? you should be kicking off with the bank if anyone for not successfully authorising the transaction
Associate
^
This, personally for me that reply is enough to never shop there again. There are much better retailers to buy your games from. Get your bank to sort it out and when you do, I recommend never shopping there again. That response is a little ridiculous on their side.
If it IS a bank error though, then you should complain to your bank and Green Man Gaming isn't to blame. Although Green Man just seems like a dodgy website to me, who knows.
I checked online ebanking for northern bank.
Every time I order something online using my debit card the balance goes straight down after as well, where as with this the balance stays as it was but the available amount decreases by £32.57
Pretty much as explained above.
And see next post.
And I wasn't too sure whos problem it was so I emailed both saying the same thing pretty much.
Yeah, I know, but since I left BF 3 late for preordering retail disc copy I probably won't get it till Monday
so I seen that everyone was getting their copies from there and getting to preload straight away as well so......May just go with EA direct now even though it is dearer.
What was wrong with the response? I thought it was decent enough
Anyway I just got off the phone with the bank and they said that the gateway problem was a problem on GMG end and that the transaction/payment was a problem on their end 
They told me to tell GMG to email or fax them with some details e.g. time of transaction, approval code etc. and once they receive that email the unavailable money will be put back in
They told me to tell GMG to email or fax them with some details e.g. time of transaction, approval code etc. and once they receive that email the unavailable money will be put back in
Associate
Anyway I just got off the phone with the bank and they said that the gateway problem was a problem on GMG end and that the transaction/payment was a problem on their end
They told me to tell GMG to email or fax them with some details e.g. time of transaction, approval code etc. and once they receive that email the unavailable money will be put back in
I didn't like the response since GMG automatically assumed it wasn't their fault and something happened from your end. Now from the looks of the your post I am quoting it was GMGs fault all along.
I didn't like the response since GMG automatically assumed it wasn't their fault and something happened from your end. Now from the looks of the your post I am quoting it was GMGs fault all along.
Ah, true
Haha
Annoying though, they still haven't sent that email to northern bank yet
, so nothing will happen till tomorrow most likely! It wouldn't have taken that guy who was assigned to my problem more than 5 min to type the email (he could have copied & pasted most of what I told him in the reply that needed to be included as well)I WANT TO GET BF 3 PRE DLL!!!
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Soldato
Like I said its an authorization payment leave it a few days and the money will drop back into your account!
The word here is PATIENCE!
The word here is PATIENCE!
same happened to me with origin! the payment thats gone out is a authorization payment, keep checking ur bank statement until the POS on ur statement will say GMG whatever (EA sports for me) if it does then u need to phone them and get the game put on to ur account.
if the POS on ur statement stays blank the money will drop straight back into ur account, this same thing happened to me on friday and EA gave me a free copy of BF3 and the money should be refunded back into my account tomorrow, if not and this is according to my bank i just have to phone VISA something or the other (i have the number downstairs) and they will refund the money back into my debit account.
EA couldnt even find my bank details on there system either which i found weird but i cant moan free BF3
just be patient it will get sorted!
lucky f'er
Indeed he is!
I wonder if I waited till tomorrow, would they have given me something, I just couldn't wait any longer especially since the release date is moved forward to today now!
And my download is going to take a couple of hours and I would get capped during the day so would be even longer!
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