Other half just got 'exceeded fair usage' message on 3. What?

growse · 13 Apr 2010 at 23:44

So the GF has a Hero on 3, and I'd probably describe her data usage as 'light'. She uses it basically for gmail and the occasional webpage browse and a couple of apps.

Anyhow, she just got a text (or email, she didn't say) that she's gone over the fair usage limit for this month and that they're going to cut her off. Given her usage pattern, this seems a little strange. The only thing I can think of is that an app is sitting in the background sucking in data, but the only new apps she's used in the past week or so is the tube status, specifically the line status widget. She knows how to use the task killer and says she's been killing stuff that she's not using.

What are the chances this is a ****-up on 3's part? Anyone else had any experience with this?

[TW]Fox · 13 Apr 2010 at 23:51

Surely there is a data usage option you can check which will tell you how much she has downloaded?

PermaBanned · 14 Apr 2010 at 00:15

In future you could use the 'Netcounter' app to see how much she is using.

deano1863 · 14 Apr 2010 at 00:28

3G watchdog app, you can set it to cut off your 3G internet when you reach your limit etc

Yas786 · 14 Apr 2010 at 00:33

Find out what her useage is ie her data limit then speak to 3 and find out exactly how much they say she has used.

Wouldnt be surprised if its 3's mistake...still dont understand why people sign up with those clueless muppets

atpbx · 14 Apr 2010 at 18:05

Ahh I see your problem here, "3".

Its not the magic number in this case.

KnightStalker · 14 Apr 2010 at 18:55

I had this happen to me last month, turned out to be an app i didnt notice using the net, 4 phone calls to 3 (terrible btw) and it was reset

osc89er · 15 Apr 2010 at 08:06

So, had the app actually exceeded 1gb in data or was it also an error on Three's part? High levels of 3g download will kill a battery and hopefully would be noticed.