For the proposed schedule they need to bump up your basic pay to reflect the extra day shifts as well as increase the standby flat rate payment to reflect the lack of recovery time. They also need to (additionally) pay you per call and for all of the call none of that 30 mins free malarkey, 30 mins at 3am can not in any way be considered 'free.'
Out of hours IT support pay
- Thread starter Vauxmad
- Start date
Our on call is set as follows - £160 a week flat rate. For this you are expected to deal with any issues that come in out of hours via email until 11pm at night or calls at any time and we do 1 week in 4.
At the moment we have accepted this because at most we get one or two emails a week that generally take 5-10 mins to sort so it is fairly easy money.
I have also mentioned to senior management on several occasions that if on-call starts to become busier then this will need to be revisited with either an increase in set pay or a per call allowance.
At the moment we have accepted this because at most we get one or two emails a week that generally take 5-10 mins to sort so it is fairly easy money.
I have also mentioned to senior management on several occasions that if on-call starts to become busier then this will need to be revisited with either an increase in set pay or a per call allowance.
**** that, < £100 take home pay for sacrificing your evenings for a week and not being paid when you have to do any work!
In our case, we have to be able to respond to the customer within 30-mins and it is remote support only so I don't have to be fit to travel (i.e. you can drink) but within reason obviously, you can't speak to a customer half sloshed
I work on call one week in every three. On-call is any time outside of the 9-5 business day. We only deal with P1 issues, if someone forgets their password and tries to call me they get hung up on.
For this I get 10% of my salary, no extra for answering the phone or anything like that. Considering it rings infrequently and we have monitoring to alert us before something really bad happens it is easy money for doing almost nothing.
For this I get 10% of my salary, no extra for answering the phone or anything like that. Considering it rings infrequently and we have monitoring to alert us before something really bad happens it is easy money for doing almost nothing.
... and why not do the same with the issues raised in the daytime hours - sort things out so issues don't happen and you don't need a support team at all?
If they're genuinely getting regular issues which can't feasibly be prevented at night, just as they no doubt get during the day then really they should have someone paid for an actual night shift rather than simply being deemed to be 'on call'.
Associate
- Joined
- 23 Apr 2012
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- 2,179
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- Edinburgh
In my case we support a some hospitals, so yes, we're expected to not be drunk and to be able to respond on site if absolutely necessary, though we have remote access to nearly everywhere so it would be unlikely.
It's fine to go out for a meal/glass of wine but apart from that it's never much of an inconvenience for us as we're 1 in 6 and will just swap shifts with someone if we know we're going out for a serious bevy.
Soldato
- Joined
- 10 Oct 2005
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- 8,706
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- Nottingham
Are you purposely being stupid? ... of course you should be doing root cause analysis if you are getting the same problems during the day all the time as well but you are always going to have issues so of course you will still need a support team. The point is to see, if you are having the same issue all of the time, then if there is an underlying problem that can be addressed and hence the number of tickets decreased it's to everyone's benefit.
If you are getting lots of call outs for things which cannot be addressed permanently then it would need to be assessed to see if it is an issue that has to be dealt with immediately or can wait until office hours and if it is the latter then the rota may need to be addressed so that people are not even doing whole weeks oncall (I have known busy rotas where people have been on only 3 days at a time).
Putting people on shifts is likely to be more expensive to the company and ends up with people sitting around with nothing to do when they could be at home with their feet up as well as being bad for their health.
Just done my first week of oncall and was called out 3 times working all night each time. Totalled up to about 28hrs after time and half.
Standby payment is £350 a week.
If i'm called out and get home early morning then I can take a 11hr rest period.
Didn't think I would like it but the extra money will come in handy.
Standby payment is £350 a week.
If i'm called out and get home early morning then I can take a 11hr rest period.
Didn't think I would like it but the extra money will come in handy.
This is fair enough, and if the OP gets a covenant like that written into his contract then no problem.
Being expected to be in work in the morning after being up half the night on calls however, is not reasonable.
I'm a field service engineer so a little different to sysadmin type on call but I get paid hourly on standby at 25% of my overtime rate relevant to when the standby is i.e. 25% of time and a half or 25% of double time. If I get called out it's then the full overtime rate while I'm working on a call and the legally entitled 11 hour rest break if called out!
Seems pretty standard that the sysadmin types I'm working with during the night at customers get screwed on standby/overtime rates/rest periods...
Seems pretty standard that the sysadmin types I'm working with during the night at customers get screwed on standby/overtime rates/rest periods...
Mines below
Monday to Friday 07:30am - 08:30am / 17:30 - 20:00pm
Saturday and Sundays 07:00 - 20:00pm
£139 per week before tax, all hours time and a half and Sundays double time
Bank holidays is double time also, calls are few and far between but I still get to go out and have a drink etc after call out stops, most jobs can be done remotely if you've set things up right
Monday to Friday 07:30am - 08:30am / 17:30 - 20:00pm
Saturday and Sundays 07:00 - 20:00pm
£139 per week before tax, all hours time and a half and Sundays double time
Bank holidays is double time also, calls are few and far between but I still get to go out and have a drink etc after call out stops, most jobs can be done remotely if you've set things up right
You actually think I was proposing that they could do away with support as opposed to highlighting a flaw in your proposal? I thought the point was obvious.
Its quite common when you're getting issues reported 24/7 and if genuine issues you can't prevent are regularly reported at night then its worth looking at. That or implement a follow the sun approach.