I hate the dones in the Apple shops. They insist on calling everyone "mate", "man" or "dude".
I pulled a guy up on it once who kept calling me dude when I was making a complaint. He said it was just the way he expressed himself. I took great pleasure in telling him that it wasn't a polite way to talk to a customer.
I hate the dones in the Apple shops. They insist on calling everyone "mate", "man" or "dude".
I pulled a guy up on it once who kept calling me dude when I was making a complaint. He said it was just the way he expressed himself. I took great pleasure in telling him that it wasn't a polite way to talk to a customer.
It depends. When complaining the best way to take control of the situation and get the result you want is to lead it, and getting them to address you as Sir is a fairly good start.
Although I will occasionally use it to refer to a generic person as in "some dude got on the train", I probably wouldn't address anyone but my closest of friends by it, and certainly not a customer. It may be Apple but if someone is standing there upset at the quality of service "dude" is not an appropriate level of respect in my book.
Although I will occasionally use it to refer to a generic person as in "some dude got on the train", I probably wouldn't address anyone but my closest of friends by it, and certainly not a customer. It may be Apple but if someone is standing there upset at the quality of service "dude" is not an appropriate level of respect in my book.
Unless there is some form of strong relationship between service provider and customer already in existance, "dude" and "mate" (when we are talking about service issues) are most definitely not appropriate.
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