Associate
- Joined
- 7 May 2006
- Posts
- 1,965
Hi all this might be a quick one for someone here so its a quick to OCUK moment.
Right cutting a long story short I sold a item on the bay and it got lost by parcel force. Parcel force are shorting a refund out through insurance.
The user agreed to cancel the ebay listing so I could get my fees back etc which all went ok.
In the mean time my pay pal account had been used for other things and it took parcel force about a week to agree it had been lost by them. So my account had some funds taken out not a lot. Now i tried to issue a refund to the user but pay pal said I had to have the funds clear in my account and didnt give me the option to just take the money straight out of the account. So explained this to the user saying sorry etc but i've added the extra funds but pay pal are saying it might take 7-9 working days for the money to clear.
Now the user has opened a dispute which understandable they have every right to. The problem is that now my account is in minus by a few pound and by magic the option has appeared for me to issue a refund and pay pal will take the money directly out of my account. Like they should have in the first place.
My question is now that pay pal have taken the funds out of my account will refunding the user use the funds they have already taken or will they expect me to refund out of my account and then once the user is happy refund the money back to me. If this is the case I cant afford that sort of money if it is and they will use the money that they have already taken then its not an issues and ill refund the user straight away.
Right cutting a long story short I sold a item on the bay and it got lost by parcel force. Parcel force are shorting a refund out through insurance.
The user agreed to cancel the ebay listing so I could get my fees back etc which all went ok.
In the mean time my pay pal account had been used for other things and it took parcel force about a week to agree it had been lost by them. So my account had some funds taken out not a lot. Now i tried to issue a refund to the user but pay pal said I had to have the funds clear in my account and didnt give me the option to just take the money straight out of the account. So explained this to the user saying sorry etc but i've added the extra funds but pay pal are saying it might take 7-9 working days for the money to clear.
Now the user has opened a dispute which understandable they have every right to. The problem is that now my account is in minus by a few pound and by magic the option has appeared for me to issue a refund and pay pal will take the money directly out of my account. Like they should have in the first place.
My question is now that pay pal have taken the funds out of my account will refunding the user use the funds they have already taken or will they expect me to refund out of my account and then once the user is happy refund the money back to me. If this is the case I cant afford that sort of money if it is and they will use the money that they have already taken then its not an issues and ill refund the user straight away.
