PayPal dispute help

shauncr91

shauncr91

shauncr91

Soldato
Joined
28 Dec 2007
Posts
11,550
Location
Sheffield
I purchased some patio furniture on eBay from a seller using PayPal credit. These goods never arrived and the company provided us with a falsified signature on a delivery note which was just a meaningless scribble noteven close to a true signature. I was sat within earshot of the door all day and nobody came.

I filed a dispute with PayPal who have just sided with the seller claiming that they've been able to satisfy them that they the goods were delivered?! What are my options now, I'm currently on the hook for £550 with nothing to show and seemingly no way out.

Thanks,
 
montymint said:
Who were the courier?
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Premier Deliveries.

It's a sister company of the company I purchased the goods from. Every time I ring them I get knocked back with unhelpful staff who refuse to connect me to a manager and promise a call back that never happens, if you persist they just hang up the call.
 
shauncr91 said:
These goods never arrived and the company provided us with a falsified signature on a delivery note which was just a meaningless scribble noteven close to a true signature.
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I'm not a lawyer, but is that not fraud? Go to the police, it's amazing how these things can change in your favour when you get the police involved.
 
shauncr91 said:
Premier Deliveries.

It's a sister company of the company I purchased the goods from. Every time I ring them I get knocked back with unhelpful staff who refuse to connect me to a manager and promise a call back that never happens, if you persist they just hang up the call.
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File a fraud claim with the police.
 
Have you tried the social media route, I've found you often get better service going that route with less than perfect companies.
 
shauncr91 said:
I purchased some patio furniture on eBay from a seller using PayPal credit. These goods never arrived and the company provided us with a falsified signature on a delivery note which was just a meaningless scribble noteven close to a true signature. I was sat within earshot of the door all day and nobody came.

I filed a dispute with PayPal who have just sided with the seller claiming that they've been able to satisfy them that they the goods were delivered?! What are my options now, I'm currently on the hook for £550 with nothing to show and seemingly no way out.

Thanks,
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Normally you would chargeback with your credit or debit card provider if the PayPal dispute goes against you, but since you used PayPal credit you can't. Take the seller to small claims court if they refuse to refund you.
 
shauncr91 said:
I purchased some patio furniture on eBay from a seller using PayPal credit. These goods never arrived and the company provided us with a falsified signature on a delivery note which was just a meaningless scribble noteven close to a true signature. I was sat within earshot of the door all day and nobody came.

I filed a dispute with PayPal who have just sided with the seller claiming that they've been able to satisfy them that they the goods were delivered?! What are my options now, I'm currently on the hook for £550 with nothing to show and seemingly no way out.

Thanks,
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File a dispute with eBay.

It's a pity you don't have CCTV or a doorbell camera to send proof that nobody was at your door at the time stamp of the signature.

Doorbell cameras are so useful in terms of security and buying and selling stuff as well as parcel management.

The amount of people saying that they were a gimmick or a waste of time clearly never owned one. My doorbell camera is a must buy IMO. It's caught various things I normally wouldn't have. Like a neighbor admitting damage to my property when he came to fess up what had happened.

Companies turning up 2 weeks earlier than expected and leaving an expensive parcel right on the doorstep in full view of the street. Luckily my decent neighbor spotted it when walking their dog and moved it to a safe spot for me before I got home.

It also covers the driveway, cars, etc. For the sake of £200 I'm amazed that hardly anyone has one.
 
Psycho Sonny said:
File a dispute with eBay.

It's a pity you don't have CCTV or a doorbell camera to send proof that nobody was at your door at the time stamp of the signature.

Doorbell cameras are so useful in terms of security and buying and selling stuff as well as parcel management.

The amount of people saying that they were a gimmick or a waste of time clearly never owned one. My doorbell camera is a must buy IMO. It's caught various things I normally wouldn't have. Like a neighbor admitting damage to my property when he came to fess up what had happened.

Companies turning up 2 weeks earlier than expected and leaving an expensive parcel right on the doorstep in full view of the street. Luckily my decent neighbor spotted it when walking their dog and moved it to a safe spot for me before I got home.

It also covers the driveway, cars, etc. For the sake of £200 I'm amazed that hardly anyone has one.
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tbh one's going on my post lockdown list (mostly because I want to move this year)
 
I found Paypal really helpful when on the phone especially when you pay on paypal credit. I had a fraud claim for a robot vac lots of issues with ebay etc phoned paypal they cancelled it and refunded it on the call. Have you spoken with PayPal or just done it via the chat etc. Paypal credit team are mostly UK/ IRE based.
 
Get the police involved then things should move a little faster, purchase a door camera, some great ones on Amazon with long battery life if you didn't want to go the wires route.
 
Psycho Sonny said:
It's a pity you don't have CCTV or a doorbell camera to send proof that nobody was at your door at the time stamp of the signature.
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Unfortunately in a case like this, I doubt footage of "nothing happening" would be accepted as proof, unless you were able to somehow independently verify the timestamp was accurate. Sure they are great to prove when something did happen, but how is the court (if it gets that far) going to know that you didn't just change the timestamp on the camera and give them footage of a delivery not turning up from another time?

The fact the delivery company is the "sister company" rings alarm bells all over though and I'd be giving the seller a formal written (delivered signed for) notice before action letter before reporting to action fraud and beginning small claims proceedings. Make sure to add court fees, statutory interest and your time to the claim.
 
wouldn't even bother w/ paypal after the ****-around they gave me, my account is linked to my credit card so i gave up and contacted the bank and they took care of everything. the seller tried to dispute my dispute and claim the money back again but after another talk w/ the bank they told them to FO. definitely do the crime number thing too though, to pass onto the bank if nowt else.
 
Don't even bother talking to paypal about it, from my experience they will simply trumpet the 'it was signed for' line forever.
 
Haggisman said:
Unfortunately in a case like this, I doubt footage of "nothing happening" would be accepted as proof, unless you were able to somehow independently verify the timestamp was accurate. Sure they are great to prove when something did happen, but how is the court (if it gets that far) going to know that you didn't just change the timestamp on the camera and give them footage of a delivery not turning up from another time?

The fact the delivery company is the "sister company" rings alarm bells all over though and I'd be giving the seller a formal written (delivered signed for) notice before action letter before reporting to action fraud and beginning small claims proceedings. Make sure to add court fees, statutory interest and your time to the claim.
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Nest hello connects to WiFi and gets it timestamp from the internet.

It's not easy to fake the time as it's cloud recording. I'm sure a judge or normal person would understand it to be accurate

Yeah I've just went into the app and there's no option for me to edit the time.

So the timestamp is completely controlled by the cloud. Therefore you can pretty much guarantee its 100% accurate.
 
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montymint said:
tbh one's going on my post lockdown list (mostly because I want to move this year)
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Google changed the subscription to make it more appealing to buy multiple cameras too so if you want more than just a doorbell Google is far more appealing now.

I wish they did this the year before as I went and got a full IP Poe camera system with NVR just before they did this. I'd rather have just bought all into the one setup and subscription. But before it was £40 per camera per year so it would have cost £200 per year before and I thought that was taking the Mick so I'm glad it's now £100 and unlimited.

it's actually £50 for the cheaper subscription per year or £100 for the better one I have. You can add as many cameras as you want and get 30 days iirc cloud recording so that if you go away on holiday for 4 weeks it will cover the full time away.

I subsequently bought a nest iq indoor to use as a baby monitor initially and then when I'm done with that use I can use it as an internal security camera and place it at a major access point. I have the subscription so makes sense to make the most out of it. I know some folk are weirded out by security cameras but if you place them pointing just at an access point your not going to catch anything other than folk coming in and out the property.

I've recommended the nest hello to a mate who moved in around the corner. He subsequently after having one and catching something on it convinced his dad and his uncle to get one too.

The smart alerts means that you don't need to go through hours of footage you get pinged when someone approaches the door or goes into the zone. So you can catch people who walked onto your property then subsequently turned around and left without going to the doorbell after they spotted it's a camera.

There's a lot of gypsies apparently who use that technique of sending someone to ring the doorbell and see if someone is home if there is they say some crap about cleaning gutters or driveways and if there isn't they then call their pals waiting around the corner and then 4 of them turn your house over whilst the other 2 keep look out.

I actually caught all of this when a neigbours house was robbed last year. I got 2 cars and 4 people all on camera from both setups.
 
Psycho Sonny said:
Google changed the subscription to make it more appealing to buy multiple cameras too so if you want more than just a doorbell Google is far more appealing now.

I wish they did this the year before as I went and got a full IP Poe camera system with NVR just before they did this. I'd rather have just bought all into the one setup and subscription. But before it was £40 per camera per year so it would have cost £200 per year before and I thought that was taking the Mick so I'm glad it's now £100 and unlimited.

it's actually £50 for the cheaper subscription per year or £100 for the better one I have. You can add as many cameras as you want and get 30 days iirc cloud recording so that if you go away on holiday for 4 weeks it will cover the full time away.

I subsequently bought a nest iq indoor to use as a baby monitor initially and then when I'm done with that use I can use it as an internal security camera and place it at a major access point. I have the subscription so makes sense to make the most out of it. I know some folk are weirded out by security cameras but if you place them pointing just at an access point your not going to catch anything other than folk coming in and out the property.

I've recommended the nest hello to a mate who moved in around the corner. He subsequently after having one and catching something on it convinced his dad and his uncle to get one too.

The smart alerts means that you don't need to go through hours of footage you get pinged when someone approaches the door or goes into the zone. So you can catch people who walked onto your property then subsequently turned around and left without going to the doorbell after they spotted it's a camera.

There's a lot of gypsies apparently who use that technique of sending someone to ring the doorbell and see if someone is home if there is they say some crap about cleaning gutters or driveways and if there isn't they then call their pals waiting around the corner and then 4 of them turn your house over whilst the other 2 keep look out.

I actually caught all of this when a neigbours house was robbed last year. I got 2 cars and 4 people all on camera from both setups.
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Crikey, you could have asked your Dad to gift you a house in a nicer area!
 
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