Okay, what are you using to scan with? Don't forget to post the results back as well
using avast free and malware bytes mate
do you think i should call paypal again just to doublecheck even though they said that they didnt send that email??
Paypal email???
- Thread starter djshauny1
- Start date
using avast free and malware bytes mate
do you think i should call paypal again just to doublecheck even though they said that they didnt send that email??
I've not used avast before, but I've heard it's alright. I use MalwareBytes and it usually picks up things.
It wouldn't hurt to ring Paypal again, at least that'll give you a second opinion and hopefully some peace of mind.
Just because a server doesn't handle ping requests, does NOT mean it's a scam/fake or whatever.
It is extremely popular to set up servers to ignore ping requests for security reasons.
What do you mean there's no DNS record for info.paypal.co.uk?That e-mail address would belong to info.paypal.co.uk, and that would belong to paypal.co.uk. However, there are no DNS records for info.paypal.co.uk, so that would indicate to me that it doesn't exist, and it's just a scam. But I've just Googled this address and some people are saying it's genuine, and some have even said that Paypal have told them that it is genuine
If you're referring to whois information, there will be none because it's a subdomain.
info.paypal.co.uk is a completely genuine address because it's a subdomain.
Unless a mail server is sending mails as info.paypal.co.uk -which is why I suggested a move to gmail because it will inform you if a third party is sending email using that domain alias.
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And also, [email protected] is a completely legitimate address. I have several 100% genuine emails from that address.
Just because a server doesn't handle ping requests, does NOT mean it's a scam/fake or whatever.
It is extremely popular to set up servers to ignore ping requests for security reasons.
What do you mean there's no DNS record for info.paypal.co.uk?
If you're referring to whois information, there will be none because it's a subdomain.
info.paypal.co.uk is a completely genuine address because it's a subdomain.
Unless a mail server is sending mails as info.paypal.co.uk -which is why I suggested a move to gmail because it will inform you if a third party is sending email using that domain alias.
It isn't handling/ignoring ping requests, it can't respond do them, because there's not an IP address 'linked' to it. For example, if I nslookup bbc.co.uk, it returns:
Code:
Non-authoritative answer:
Name: bbc.co.uk
Address: 212.58.241.131If I nslookup news.bbc.co.uk, it returns:
Code:
Non-authoritative answer:
Name: newswww.bbc.net.uk
Address: 212.58.244.59
Aliases: news.bbc.co.ukIf I nslookup info.paypal.co.uk, there's no non-authoritative answer, because it can't find an IP address associated with it. I wasn't performing a WHOIS request.
You also say that the address is "completely genuine"; so why did the Paypal representative say they don't send e-mails from that address?
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just got of the phone from paypal and they said to me that that address is not what they use to send out emails to uk customers
its [email protected]
I'm sorry if this sounds extremely arrogant but he's wrong.
PayPal do use [email protected], but for certain subjects such as bank transfers or credit card related emails they do use [email protected].
They also use [email protected] for special offers.
OP, have you tried forwarding the e-mail to [email protected]? I've just read this on the Paypal community website by a moderator there:
"Hey there, we do have a department here that can review any email you are unsure of. All you need to do is forward it to [email protected]. Leave the subject as it is and once reviewed you will be notified as to whether the email is genuine or not.
In regard to the email you have received. There was a draw done by PayPal where several customers won £10,000 and it was credited to their PayPal account balance.
If you are unsure though as I said forward it on to us here and we can review it.
Just an FYI about emails that you may receive. PayPal will always address an email to the full name provided on your account. We will never address an email to a customer with Dear PayPal member or Dear Customer etc. We will also never use your eBay ID or your email address to address you.
I hope this helps.
"
"Hey there, we do have a department here that can review any email you are unsure of. All you need to do is forward it to [email protected]. Leave the subject as it is and once reviewed you will be notified as to whether the email is genuine or not.
In regard to the email you have received. There was a draw done by PayPal where several customers won £10,000 and it was credited to their PayPal account balance.
If you are unsure though as I said forward it on to us here and we can review it.
Just an FYI about emails that you may receive. PayPal will always address an email to the full name provided on your account. We will never address an email to a customer with Dear PayPal member or Dear Customer etc. We will also never use your eBay ID or your email address to address you.
I hope this helps.
"
what do you suggest i do?
ive called paypal twice and they say they havnt sent me an email from that email address
also ive called my bank and they say theres no way that that can stop a paypal transfer going into my bank account
yeah the money has gone from my paypal account
and ive contacted them twice now mate and they say everything is fine
A non-authoritative answer would suggest that it can resolve the IP address of it... I'm pretty sure I didn't say; a non-authoritative answer is because it was unable to resolve the IP address. An nslookup on info.paypal.co.uk, doesn't respond with any answer, so what are you on about? Sorry.
Then just wait 2-3 days, or whatever their time-frame is for bank transfers.yeah the money has gone from my paypal account
and ive contacted them twice now mate and they say everything is fine
Nothing to worry about. My paypal balance is always shows zero straight away, but it takes 3 days to turn up in my bank account.
My point is that I could create a subdomain purely for email purposes and it won't respond to any pings or nslookups. I could send you an email from info.a-s-i-m.co.uk right now and it won't respond to any pings or nslookups.
So it's a terrible attempt at verifying a domain's validity, let alone an email's validity.
ok nice
i just contacted my bank again and they assured me again that they would never stop money transfers from paypal to my bank.
but if it was my bank to paypal then they would if they had a reason to.
thats kinda reasuring i guess
just wierd that you say that the info@paypal is a legit email address and they keep telling me it isnt
im not calling you a liar or anything btw i just dont get it lol
just wierd that you say that the info@paypal is a legit email address and they keep telling me it isnt
im not calling you a liar or anything btw i just dont get it lol
Sure they are trained to perform admin tasks and reply to queries on your account etc. I doubt the person you spoke to has much idea of PayPal's domain/email infrastructure or the automated addresses they use.
i see what your saying mate
if you look at the picture i provided at the start of this thread, would you say that it looks more like me trying to buy something using paypal and taking the funds from my bank
it doesnt say anything about me transfering funds from paypal to my bank though which is what im trying to do