PC crashing since W11 upgrade

Phunky Phish · 30 Nov 2023 at 22:54

Sooooooo.....
I had a totally stable PC running windows 10, but I thought the time was right to upgrade to windows 11.
After upgradinng, my PC started crashing whilst gaming, which it never did before.
I have downloaded the latest bios, drivers, etc, but still crashes.
Did a full clean install of windows 11, still crashes.
Did a full clean install of windows 10, still crashes.
Disconnected a spare HDD, still crashes.
Took out 1 stick of RAM and tested, crashed. Tested other stick, crashed.
Changed the SSD, still crashed.

Here is the spec of the PC -
Mobo - MSI Tomahawk x570
CPU - Ryzen 5 5600X 4.6Ghz
RAM - 2x16GB Corsair Vengence LPX DDR4 3600C18
GPU - Gigabyte GeForce RTX 3080 10GB AORUS XTREME V2
SSD - WD 1TB SN750 M.2 2280
HDD - WD 2TB Black
PSU - Corsair RMx750

It seems to always crash after about 20-30 minutes of playing Fornite (normally when I am in the last 5!!).

I am at the point of having to start buying new PSU's, CPU's or motherboards, and I cant afford that right now, so any ideas would be really helpful.

Also, any ideas on what to use to stress individual parts would be good, so I could stress the CPU, try the memory again, etc, might help narrow this down.

Cheers for your help.
Mark

Phunky Phish · 1 Dec 2023 at 07:36

lol. Good point!

It normally crashes straight to a reboot, no BSOD.
The one time I got a BSOD I got WHEA_UNCORRECTABLE_ERROR, which is a hardware fault I believe (googled it)

Phunky Phish · 1 Dec 2023 at 21:02

Ch3m1c4L said:
If you're getting whea errors, it should be logged in event viewer, likely in system tab, might provide info as to which part is being reported faulty.

I have a critical log for the Kernal-Power, but this might just be when it crashed?

Phunky Phish · 1 Dec 2023 at 21:17

I have this against the WHEA log

- <Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event
">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>18</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-11-28T21:47:45.6761836Z" />
<EventRecordID>1678</EventRecordID>
<Correlation ActivityID="{bc156a5e-aac4-4ba4-ac18-6428529d7373}" />
<Execution ProcessID="4292" ThreadID="4820" />
<Channel>System</Channel>
<Computer>DESKTOP-UKUHJTI</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">11</Data>
<Data Name="MCABank">1</Data>
<Data Name="MciStat">0xbc800800060c0859</Data>
<Data Name="MciAddr">0x36643fc40</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">10</Data>
<Data Name="TransactionType">256</Data>
<Data Name="Participation">0</Data>
<Data Name="RequestType">5</Data>
<Data Name="MemorIO">2</Data>
<Data Name="MemHierarchyLvl">1</Data>
<Data Name="Timeout">0</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">936</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

Phunky Phish · 1 Dec 2023 at 21:27

Ch3m1c4L said:
If it just says the last system shutdown was unexpected, or it has booted after a bad shutdown, those two are normal for any crash.
There should be one with source of whea logger or whea crash reporter or whatever its called, it will normally show up above(more recently) in the log than those other kernal ones, after it's back on.

Can also check you haven't got instant auto restart on crash enabled via click on my computer, properties, advanced... Somewhere I've forgotten the name of

Did you upgrade/change bios or any cpu stuff like PBO or curve optimizer before the crashing started happening?

Hi. Thanks for your time.
All I did was upgrade to windows 11

Phunky Phish · 1 Dec 2023 at 22:31

Well I ran the 30min Cinebench stability test. No issues. Temps were max 68c with average 66.1c, after a 10min then 30min test.

I’ll run a GPU test next.

Phunky Phish · 1 Dec 2023 at 23:12

It only crashes when gaming. It wouldn’t go into a low power state during gaming would it?

30min gpu stress worked fine. Max gpu temp 60c

Phunky Phish · 1 Dec 2023 at 23:24

Ok. I’m gonna run the gpu and cpu stress test for 30mins. If all is fine, I’ll start checking the voltages.
The PSU has a 10 year warranty, so I could send that back to OCUK to check I guess.
Everything is run stock in the bios, no overclocking or undervolting, as far as I know!

Phunky Phish · 1 Dec 2023 at 23:34

Odd. Stressing both is giving me a max cpu temp of 71.3c, but average is lower than stressing only the cpu at 64.7c!

Phunky Phish · 1 Dec 2023 at 23:52

Stressing both passed for 30mins.
I’ll try checking the volts tomorrow.
Thanks for your help and suggestions ch3m1c4L

Phunky Phish · 3 Dec 2023 at 16:31

It looks like the cpu voltage is set to auto and 1.35v, so I have manually set it to 1.4v

Phunky Phish · 3 Dec 2023 at 19:38

PBO is off.
I was on balanced but will go performance.
Since changing the cpu voltage to 1.4v it seems stable again.

Phunky Phish · 4 Dec 2023 at 19:43

Setting the cpu voltage stopped the in game crashing, but I’ve noticed the cpu typically running at 0.5Ghz!

Phunky Phish · 4 Dec 2023 at 20:12

put volts back to auto and it crashed loading the nvidia driver (I reinstalled windows 11)

Phunky Phish · 4 Dec 2023 at 20:17

Mcnumpty2323 said:
500mz?
Didn't think it could idle that low
Though I rarely watch my idle speed

It’s does say on the cpu 500Mhz - 4.3Ghz, or something like that!

Phunky Phish · 4 Dec 2023 at 20:55

I was deleting the windows.old folder as I installed w11 again, and it was running at 500Mhz whilst doing that, popping up to 3.7/4.3Ghz occasionally

Phunky Phish · 4 Dec 2023 at 21:14

When I put volts back to auto it ran at 4.3ghz as it deleted the files.
Took 6mins, where as on 1.4v and 500Mhz it was going to take over an hour!

Phunky Phish · 4 Dec 2023 at 22:45

Does this point to the cpu going up the duff?

Phunky Phish · 5 Dec 2023 at 08:17

I was thinking of RMA’ing the psu, but if I cannot replicate the fault (unless gaming) I can see me sending it back to OCUK and them saying it’s all fine.

Phunky Phish · 5 Dec 2023 at 20:43

My CPU has 1 month left of warranty.
Guess where that’s heading!!!