PC issue, any advice please

[ben1987]

With both sticks plugged in and EXPO disabled?

Yeah.

However yesterday it had a repeat performance with both sticks and docp disabled. After it had been seemingly stable for a few hours. It took removing the second stick, booting, shutting down and re-instating the second stick to get it to post.

Before I disabled docp and went through that process it wouldn’t post at all despite numerous attempts.

 

[Tetras]

However yesterday it had a repeat performance with both sticks and docp disabled. After it had been seemingly stable for a few hours. It took removing the second stick, booting, shutting down and re-instating the second stick to get it to post.

Before I disabled docp and went through that process it wouldn’t post at all despite numerous attempts.

Definitely sounds like dodgy ram to me, with the second stick on the way out.

 

[ben1987]

Definitely sounds like dodgy ram to me, with the second stick on the way out.

I was perhaps thinking this:

G.Skill Trident Z5 Neo EXPO RGB 64GB (2x32GB) DDR5 PC5-48000C30 6000MHz Dual Channel Kit

Order G.Skill Trident Z5 Neo EXPO RGB 64GB (2x32GB) DDR5 PC5-48000C30 6000MHz Dual Channel Kit now online and benefit from fast delivery.

www.overclockers.co.uk

I paid £130 odd for my 32gb kit last year. So assuming it fails mem test and OC will take it back it would only cost me about £60 to double my ram for a little future proofing.

Feel like I may have fallen out with the Kingston Fury range a bit if it’s failed after 11 months.

 

[ben1987]

Interestingly I’ve been running mem test most of the day and not a single error so far

 

[Tetras]

Interestingly I’ve been running mem test most of the day and not a single error so far

Not necessarily conclusive, because memtest is more for failing memory chips, whereas DDR5 ram now has a power management circuit.

Intermittent detection of memory slots/sticks can sometimes be caused by the heatsink mount, but I assume you're not moving your PC around all the time.

 

[ben1987]

Not necessarily conclusive, because memtest is more for failing memory chips, whereas DDR5 ram now has a power management circuit.

Intermittent detection of memory slots/sticks can sometimes be caused by the heatsink mount, but I assume you're not moving your PC around all the time.

It’s never been moved, in fact this is the first time in 11 months I’ve even had the side panel off.

What do you think my next steps should be?

 

[Tetras]

What do you think my next steps should be?

With no errors in memtest?

I'd keep hold of the RAM awhile longer and continue to run it with EXPO disabled.

If this happens again:

However yesterday it had a repeat performance with both sticks and docp disabled. After it had been seemingly stable for a few hours. It took removing the second stick, booting, shutting down and re-instating the second stick to get it to post.

Before I disabled docp and went through that process it wouldn’t post at all despite numerous attempts.

I would look into returning the memory, since it is still the most likely culprit.

If you have problems like that ^^ with a new set, then consider your next steps from there, but realistically I'd expect that to be returning the board and/or CPU. Ideally, you want whatever is dodgy to actually fail, since you won't get any joy from a retailer if the problem is very intermittent. The RAM manufacturer may have a policy of just replacing the sticks anyway and they can test them better than I'd expect a retailer to be able to, though if it fails to run at EXPO speeds that's not hard to establish.

 

[ben1987]

With no errors in memtest?

I'd keep hold of the RAM awhile longer and continue to run it with EXPO disabled.

If this happens again:


I would look into returning the memory, since it is still the most likely culprit.

If you have problems like that ^^ with a new set, then consider your next steps from there, but realistically I'd expect that to be returning the board and/or CPU. Ideally, you want whatever is dodgy to actually fail, since you won't get any joy from a retailer if the problem is very intermittent. The RAM manufacturer may have a policy of just replacing the sticks anyway and they can test them better than I'd expect a retailer to be able to, though if it fails to run at EXPO speeds that's not hard to establish.

Thanks for your help and advice, I’ll do that.

I might turn expo back on and see if the issue presents itself again and then contact OC to see what the procedure would be.

 

[ben1987]

Reared its head again this morning so finally got my a**e into gear and contacted OCUK.

Went to run the benchmark in game got black ops 6, it ran with a pretty low score considering my spec, game crashed, RGB on that second ram stick went out and the PC crashed again, had to re start without the second stick, then add it again and boot back up.