PC problem

Sunny Squash · 14 Jun 2010 at 15:12

Don,t know how to explain this but I'll try. Just turned my pc on took longer then normal to launch to windows xp. when it did my desktop came up with all my programmes( which i cant move around) on it but the tool bar has gone it says that i have no connection yet the light are green saying i do. cant load up internet explorer. I have a application errror for skype saying exception EOlesysError in module skype.exe at 0002EAC1. the RPC server is Unavaliable. any help guys?

Evil-I · 14 Jun 2010 at 16:30

Sounds like the system has hung whilst booting and from the error message it seems that skype might be the culprit. If a couple of reboots doesn't help hit f8 whilst it boots and go in to safe mode. Maybe then remove skype using add remove programs, reboot and see what happens.

Best,

E-I

Sunny Squash · 14 Jun 2010 at 16:43

ill give it a try

Sunny Squash · 14 Jun 2010 at 17:01

when trying to remove skype it says ' the windows installer service could not be accessed. this can occur if you are running windows in safe mode, or if the windows installer is nor correctly installed. cantact your support personnel assistance.' really dont know what to do

Evil-I · 14 Jun 2010 at 21:23

okay,

Plan b. when in safe mode type msconfig into the run area.

Then select the startup tab and look for skype in that list. If its there deselect it, reboot and see what happens now. Hopefully that will stop skype starting up, so might mean you can get back into windows normally.

I googled your problem a little earlier and found someone with similar issues who some how was missing svchost.exe (which as far as I understand is used by several bits of software) so might be worth checking if you can see that in your process list.

Best,

E-I

Sunny Squash · 15 Jun 2010 at 12:10

Thanks but I have no idea how to type msconfig into the run area

andicole0 · 15 Jun 2010 at 12:15

From the windows button in the bottom left, there's an option to 'Run' select that and enter msconfig. Or at least that's how I remember XP, Vista and 7 are slightly different.

Andi.

Sunny Squash · 15 Jun 2010 at 12:35

just realised when it loads up a window comes up for about 2 seconds saying something about svchost.exe

Sunny Squash · 15 Jun 2010 at 12:39

the skype message hasn't come up but it is still loading slowly and has no connection. but i found out svchost is in start up

Kalearne · 15 Jun 2010 at 14:07

There is always the option of installing windows back over the previous install, it should repair any system damage as a matter of course.

Sunny Squash · 15 Jun 2010 at 14:18

Kalearne said:
There is always the option of installing windows back over the previous install, it should repair any system damage as a matter of course.

how i do this?

Kalearne · 15 Jun 2010 at 14:38

put windows in drive and boot from it, when it asks where to install show it the existing windows dir (some versions will detect you have windows already installed) it should ask if you want to repair that install, say yes

Sunny Squash · 15 Jun 2010 at 14:50

Kalearne said:
put windows in drive and boot from it, when it asks where to install show it the existing windows dir (some versions will detect you have windows already installed) it should ask if you want to repair that install, say yes

this should show windows setup with a blue screen?

Sunny Squash · 15 Jun 2010 at 14:59

It says which windows intallation would you like to log onto (to cancel press enter) after pressing r to repair. do i have to type something?

Kalearne · 16 Jun 2010 at 07:41

select your windows installation if you've already selected the option to repair

Sunny Squash · 24 Jun 2010 at 20:27

it ask for the administer password what is that? (my dad set up the pc for me and he is not hear)

Kalearne · 25 Jun 2010 at 06:23

default I think is administrator (maybe with capital A) or a blank entry. Someone please correct me if I'm wrong