People in positions of responsibility and their use of phrases like "end of play", "streamlined oper

My pet hate: Manage expectations. It's code for "deal with this unhappy client for me, but without costing us anything".
 
Some management speak exists for a reason, it's the misuse or overuse that really riles. Most of them are metaphores which make sense when used correctly but when they're not they're just gobbledygook.

I don't mind reaching out to someone for their help with something, but If you're just reaching out to Jeff for when he wan't to go for lunch, you mean 'ask'.
Leveraging is ok as long as you're using something you have to improve your position, for example, leveraging your relationship with a client to win business with one of their other group companies. If you're 'leveraging Jeff to write that report' you mean 'use'.
 
I had a woman from a recruitment office call me about a reference for one of my technicians. She said she was going to 'ping' me the forms not once but three times. I felt like saying 'You have no idea what 'ping' means do you?' then, as she tried to reply 'REQUEST TIMED OUT' *click*
 
'We are where we are, but we are moving forward' is a term used frequently by the main project within my team. It drives my boss mad :p
 
Devrij said:
My pet hate: Manage expectations. It's code for "deal with this unhappy client for me, but without costing us anything".
Click to expand...

I don't mind manage expectations, if it is used properly that is.

You don't manage expectations after someone is dissatisfied. You do it right at the start, so if you're teaching someone how to handle a situation then managing expectations is a part of that.

If a customer is on a time and materials contract with no SLA then you manage their expectations by giving them a long lead time.
 
Gilly said:
I don't mind manage expectations, if it is used properly that is.

You don't manage expectations after someone is dissatisfied. You do it right at the start, so if you're teaching someone how to handle a situation then managing expectations is a part of that.

If a customer is on a time and materials contract with no SLA then you manage their expectations by giving them a long lead time.
Click to expand...

Exactly my point. I manage my clients' expectations by, for example, explaining the limits of our free design service. I am occasionally told to manage their expectations when their ad hasn't gone in the paper. Unless I can time travel, that's just not possible.
 
Better grab the low hanging fruit while we have a helicopter view and can think out of the box.

Anyway, let's take this offline and touch base at close of play tomorrow, then we can make sure we're on track and singing from the same song sheet.
 
- People using the word 'Jedi' when a sector is doing well i.e. We are Jedi in safety performance.

- This project is gaining 'traction' now

- Lets use a 'top down, bottom up approach'


I always use 'close of business' - it's more professional than 'close of play' :)
 
You must log in or register to reply here.
Back
Top Bottom