hsp70 said:
don't worry about not being able to get your MAC in the future when you want to move isp after you get your apology, Ofcom are bringing into force new rules starting on the 14th FEB for isp's that they are required to give you your MAC code on request and they can't charge you for it.
http://news.bbc.co.uk/1/hi/technology/6346135.stm
LOL - OFCOM are toothless, they just won't do anything.
They sit back in their ivory tower telling the world that they do keep a look out for the little guy (the consumer) and that they will take ISP's to book.
If you actually look at how many cases they have taken on (and then look at how many were actually successful) we really could do better without them.
They can still hold back on a MAC code for billing reasons - if you owe a company money then they aren't forced to just give out a MAC code.
Also cancelling an ADSL connection is not a good idea.
Your line can remain flagged as ADSL for weeks and during that time you cannot submit a new order with another ISP.
You really are best off leaving an ISP on friendly terms, ie all bills paid and a MAC code generated and given.
Principles - whatever, what is more convenient.
Being able to contact an ISP tomorrow and having a new connection installed or having to chase BT for weeks attempting to get a flag removed from your line?
Even if you're not guilty on this one (won't really comment, nobody on OcUK seems guilty of anything) just think of all the times you weren't caught stealing and move on.
This is like somebody going into a store, stealing something every day.
Then one day being stopped and that one day you didn't actually steal anything and then demanding a full appology (by your own admittance).