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PLEASE HELP! :(

Op, you need to realise if you are removing the cooler for any reason on most gpu's, it will void the warranty. Now I understand your frustration, but ultimately the responsibilty is 100% yours to do your research, ensure you have ordered and received the correct part, and that you are able to dissassemble and then reassemble without damaging any components.

Some manufacturers allow the removal of the cooler, some have special relationships with retailers (Powercolor allow removal if bought via ocuk), but most will void the warranty.

It is a risk we have to take modifying gpu's unfortunately. There is no point coming on here crying and blaming overclockers. You remove screws with "warranty void" stickers on them at your own risk!
 
And I say all of the above in sympathy because I know it is absolutely gutting when a piece of hardware fails and you feel that you have been shafted - but honestly, you haven't.

I am pretty certain that xspc backplate requires an xspc waterblock fitted to the card to be compatible - again up to you to research that before purchasing and attempting to fit.

I hope you do get some sort of resolution and the manufacturer replaces the card somehow, because it is a lot of money. But in future, if you are modifying a gpu in anyway and in doing so requires you to remove warranty screws, then ensure you a) have the correct parts and b) take great care that in doing the modifcation you do not damage the card since, as you have discovered to your cost - even if the hardware fault has nothing to do with the mod, simply removing the warranty screws will give the manufacturer reason not to honour their warranty.
 
Buy EVGA in future and be careful what you do when fitting aftermarket coolers as any damage due to that also voids warranty.
 
I don't quite understated what OP was trying to do, were you trying to fit a back plate onto a waterblock or just wanted to fit the back plate because it looked nice?

Those backplate's are generally only compatible with stock cards, if you GTX770 was a aftermarket card then that would explain why the back plate didn't fit even if 'you followed the instructions to the letter'.
 
I agree with Five.Stars should have done your homework. I sympathise with you as its rotten when anything happens but I just looked at your link to the backplate and picture 3 and 4 quite clearly show it fitted with a waterblock and there is even a link to the xpsc website plus someone has left a review that says

this really makes the gpu look a beauty paired with a xspc water block ........defo would recomend!!
Click to expand...

All these should have made you think, hang on maybe I should check with OCUK to see if its compatible with my GPU first.

You cant really blame OCUK.
 
I asked in CS if the xspc back plate was compatible with the EK water block for my 290 as the EK back plate was out of stock, they said it was. I ordered it, fit it and guess what...it wasn't.

Worst part is it's still on there as when i was undoing the screws a few of the threads on the block started unscrewing so i can't actually take it off. I had to force some washers (curled up solder) under all of the screws to make sure the block was making proper contact to the card.

I informed them of the problem and they may as well of said they didn't care we have your money cya later. The temps are fine and i 'might' be able to dremel the screws off if i need to, not really the point though.

The lesson i learned was not to ask OCUK cs for advice on watercooling parts as they clearly don't know everything or bother to do the research when asked a question. The forums are great for advice and i tend to use those and google what i can't find on here.
 
From my understanding (I stand to be corrected) the OP was attempting to fit that backplate without a waterblock and simply as an aesthetic addition to the original cooler.

However a simple look here... http://www.xs-pc.com/waterblocks-gpu/razor-gtx-titan-780-backplate

would tell the OP ,"Please note: This backplate requires an XSPC Razor waterblock for installation and cannot be installed with the original heatsink"

So to conclude, you were given advice that the backplate was compatible with your card, which it will be... however, for it to be compatible the customer service rep would have assumed you had the XSPC Razor GTX Waterblock fitted since that is a prerequisite of installing the backplate.

Again, I am not trying to rub it in OP. I am simply pointing out that it cannot possibly be OcUK's responsibility to know exactly what you are/ were attempting to do. If you gave them the information that you simply wanted to fit the backplate with the original heatsink installed and they told you that was fine, well then I take it back and they gave you bad advice, and at worst should get some sort of apology. But as I say, it is the end-users ultimate responsibility to ensure they have done their research. 1 minute on XSPC's website would have told you that the backplate required an XSPC Razor GTX waterblock installed prior to installation.
 
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So 4737 you took there answer as correct ? A xspc backplate made for and sold for a Nvidia GTX card and it will fit another companies AMD waterblock.

So different card different company and you still went ahead. erm Hello !

;P
 
varkanoid said:
So 4737 you took there answer as correct ? A xspc backplate made for and sold for a Nvidia GTX card and it will fit another companies AMD waterblock.

So different card different company and you still went ahead. erm Hello !

;P
Click to expand...

Tbf, I am pretty sure XSPC make blocks and backplates for the 290, so I assume it was the 290 version backplate he bought. Although I don't think I would ever attempt to fit a backplate/ block combo from 2 different manufacturers unless I had seen with my own eyes definitive proof that they were 100% compatible.
 
Five.Stars said:
Op, you need to realise if you are removing the cooler for any reason on most gpu's, it will void the warranty. Now I understand your frustration, but ultimately the responsibilty is 100% yours to do your research, ensure you have ordered and received the correct part, and that you are able to dissassemble and then reassemble without damaging any components.

Some manufacturers allow the removal of the cooler, some have special relationships with retailers (Powercolor allow removal if bought via ocuk), but most will void the warranty.

It is a risk we have to take modifying gpu's unfortunately. There is no point coming on here crying and blaming overclockers. You remove screws with "warranty void" stickers on them at your own risk!
Click to expand...

Im not crying at all, and i didnt even remove the cooler lol. I followed the instructions and as i was unscrewing the screws of the gpu i realised it wasnt right but by then was too late :|

Freddie1980 said:
I don't quite understated what OP was trying to do, were you trying to fit a back plate onto a waterblock or just wanted to fit the back plate because it looked nice?

Those backplate's are generally only compatible with stock cards, if you GTX770 was a aftermarket card then that would explain why the back plate didn't fit even if 'you followed the instructions to the letter'.
Click to expand...

I was simply trying to make the pcb look nicer nothing more lol, and on a stock cooled inno3d gpu.

Five.Stars said:
So to conclude, you were given advice that the backplate was compatible with your card, which it will be... however, for it to be compatible the customer service rep would have assumed you had the XSPC Razor GTX Waterblock fitted since that is a prerequisite of installing the backplate.
Click to expand...

This, this is exaclty what happened, granted i should have done my homework more yes. But i phoned ocuk for advice and the guy i spoke to said it would be fine to fit it. I did tell him i was just installing the backplate as to keep the dust off and to make it look nicer, surely he should have told me i needed the water block? I know a decent amount about building pcs but am fairly still a novice, and i thought the whole point of phoneing in was to get help and advice from people who know what there talking about -_- Im still proper wound up and since sold the rest of my pc for next to nothing coz i dont have another 300 quid to pull out of nowere. It took me months of saving to get the pc in the first place. Completely done with the lot now
 
varkanoid said:
So 4737 you took there answer as correct ? A xspc backplate made for and sold for a Nvidia GTX card and it will fit another companies AMD waterblock.

So different card different company and you still went ahead. erm Hello !

;P
Click to expand...

No i asked if the xspc backplate made for the ref 290 card would fit on a ref 290 if using an EK waterblock for the ref 290.
 
I think your going to have to chalk this one up to experience and move on. I'm sure we have all done silly things at some stage when it comes to self builds, I once tried to fix a graphics card by flashing the bios and ended up not using the right file and killing it completely.

Is your card dead and not displaying anything?
 
It was still working perfectly when i sent it off for repair so im hoping it will be ok at least till the guy can afford to upgrade. Im done with it all, i know it probs sounds a bit stroppy and that but i've just got a poxy xbox one and cut the gaming right down. Only playing now when i get an extreem urge to do so lol. Probs for the best anyway
 
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