Plus Net Traffic Management - Arrrrgh!!

Pinkeyes

Pinkeyes

Pinkeyes

Associate
Joined
30 May 2005
Posts
1,533
Location
Greater Manchester
Well theres the Sustainable Usage Policy AND the Traffic Management to sort out.
I just got this email from Plus Net
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This email is to notify you that you have successfully passed your billing
date therefore peak-time usage management has been removed from your
service.
To avoid further restrictions to your service please schedule large
downloads for off-peak times.

Thank you for your cooperation.
Kind Regards,
PlusNet Customer Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Removed from the Traffic Management Service !!
They didn't tell me I was on it!!

Apparently - the Sustainable Usage Allows 100 gig download in a month, and 30 gig Peak Times. So I make sure I use Netlimiter to limit my downloads between 4pm and Midnight so I dont go over this. I also check my usage on their website to make sure I dont ever go over these limits every few days.

They also have this other service, Traffic management, which runs between 8am and midnight, which if you breach, they put you on.
They don't warn you - or tell you if you are near the limit - they just put you on it.
There is no way of knowing how near to this limit you are - no charts - nothing.
How wrong is this ??

Ahh, that great "unlimited" service I signed up for - the 10 or so people I recommended to them, who are now customers (how bad do I feel about that now!). And now the hassle of finding a new ISP, informing my contacts of my new email address - going to every website account and changing addresses... oh the joy.

I don't even know which way to jump... :confused: :(

Thanks - I feel a little better for getting that off my chest.

Pinkeyes
 
get rid and sharpish

free migrations are there for a reason !

I nearly joined a while back SOOOOO glad I did not...

:)
 
i dont understand why you guys are all fleeing like a bunch of scared animals? are you seriously downloading that much that you need to leave to another ISP which will at very least cost more just to let you have unlimited download bandwidth?
maybe it doesnt matter to me so i guess i dont see why everyone's wanting out or complaining about it.
apart from the lower caps on various packages there isnt anything bad about them atleast nothing i've came across :confused:
 
Im in the same boat mate, but im on their plus service and limited to 5GB a month as of 2 days ago without any prior notice, they just implemented their stuff and then thought about informing customers, and i am yet to get an email about the change in screwing, oops i mean service.

To be honest, i dont know whether somewhere like OFCOM or watchdog would be interested to hear what they are up to.
 
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im stuck with F2S who really suck now, they have traffic shaping for everyone,

only option now is UKOnline if i want to stay with 8mb/s and over, dunno about there migrating policy and charges tho

what other free ones are there?
 
sja360 said:
i dont understand why you guys are all fleeing like a bunch of scared animals? are you seriously downloading that much that you need to leave to another ISP which will at very least cost more just to let you have unlimited download bandwidth?
maybe it doesnt matter to me so i guess i dont see why everyone's wanting out or complaining about it.
apart from the lower caps on various packages there isnt anything bad about them atleast nothing i've came across :confused:
Click to expand...

I don't, and have never been near the download limits set by Plusnet. The problem is that they have got this new "traffic management" to go alongside the "sustainable usage" - and have punished me for breaching the traffic management without (at the time) having any system in place for me to check the traffic management usage. Or inform me they have placed me on the traffic management. As if its not confusing enough...

"The Sustainable Usage Policy has a peak time of 4PM to Midnight and applies to all traffic. The traffic management policy has a peak time of 8.00 AM to Midnight and applies to FTP, Usenet and P2P"
 
Tommer said:
im stuck with F2S who really suck now, they have traffic shaping for everyone,


only option now is UKOnline if i want to stay with 8mb/s and over, dunno about there migrating policy and charges tho

what other free ones are there?
Click to expand...

I'm in the process of Migrating to F2S, have you got any links that support your statement that they have traffic shaping in place?


Pdog
 
Stellios said:
To be honest, i dont know whether somewhere like OFCOM or watchdog would be interested to hear what they are up to.
Click to expand...
Doubtful as the service is still much faster than 50:1. Even their highly restricted protocols (e.g. P2P, USENET) are still guaranteed 64Kbit/s IIRC.
 
NathanE said:
Doubtful as the service is still much faster than 50:1. Even their highly restricted protocols (e.g. P2P, USENET) are still guaranteed 64Kbit/s IIRC.
Click to expand...

Thats a lottle over modem speed. Wasn't getting anywhere near that on Usenet...
 
sja360 said:
i dont understand why you guys are all fleeing like a bunch of scared animals? are you seriously downloading that much that you need to leave to another ISP which will at very least cost more just to let you have unlimited download bandwidth?
maybe it doesnt matter to me so i guess i dont see why everyone's wanting out or complaining about it.
apart from the lower caps on various packages there isnt anything bad about them atleast nothing i've came across :confused:
Click to expand...

You obviously aint seen the pron. :D

Im on Tiscali 1mb Unlimited, only £15 month, there usage policy on p2p is you use it in their off peak hrs, where you can download as much as like, and how much you like, their peak hrs are 6pm till 11pm weekdays, and 12pm till 4pm weekends and bank holidays, so use it outside those times is fine, you can use it in those times as well, just as long as you don't use it for the full peak time hrs, say if your getting a 200mb file or whatever then thats fine, as i sometimes get the odd game demo down using torrents in the peak hrs.

They say if you constanly use p2p during the peak hrs and hammer your bandwidth all the time then they will send you e-mails warning you they are going to restrict your service, after 3x e-mails they will.

I was gona migrate as i was getting terrible d/l speeds for months, and i was blaming them, but ive switched clients now and im getting 100k or more all the time now, so im just gona stay with em, my speeds are fine now as said so i can't complain, and also as said ive got the odd game demo or whatever down using p2p during the peak hrs, and they aint been bothered, plus its only £15. :D
 
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NathanE said:
Doubtful as the service is still much faster than 50:1. Even their highly restricted protocols (e.g. P2P, USENET) are still guaranteed 64Kbit/s IIRC.
Click to expand...

Its not that. Its that the have:

-Changed T&Cs without informing us
-Implemented a 5GB cap without informing us
-Placed us on a lower speed for breaking a cap we were not informed of
-Advertising the service as unlimited on their site when its 5GB a month cap
-Advertising as free connetion and modem when it isnt
-and more
 
Stellios said:
Its not that. Its that the have:

-Changed T&Cs without informing us
-Implemented a 5GB cap without informing us
-Placed us on a lower speed for breaking a cap we were not informed of
-Advertising the service as unlimited on their site when its 5GB a month cap
-Advertising as free connetion and modem when it isnt
-and more
Click to expand...

And you've agreed in there terms and conditions that they can change there products prior to any notification to you.

I’m pretty sure they would have covered it.

I’ve not had any problems with plusnet. I can't understand people who download 100 gig or whatever a month for £15 squid and complain. Bandwidth isn't free.
 
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JonRohan said:
I’ve not had any problems with plusnet. I can't understand people who download 100 gig or whatever a month for £15 squid and complain. Bandwidth isn't free.
Click to expand...

Already been accused of this on the PN forums. I dont download huge amounts, and for £15 a month i feel my average of 10GB (about 3GB of that being off peak) is perfectly acceptable.
 
I'm with Plusnet Broadband Plus and have absolutely no problems. Their again I'm not into heavy downloads and don't use p2p but I browse a lot, book holidays, research, visit forums etc and my son spends hours playing Guild Wars online without any problems. I'm not complaining at £14.99 with no dropped connections and consistent 250 mb/s download speeds.
 
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