Plusnet Discussion Thread

JasonM · 5 Jan 2018 at 20:49

mark66 said:
Are there any negatives I should be aware of? Is the Plusnet One Hub router ok compared to Sky's Hub?

Cheers

Been with Plusnet 4 years, all been fine for me. Don't use Plusnet hub however as have Draytek 2860n.

V_R · 5 Jan 2018 at 21:02

The wait for CS is a major downside, and they are useless when you do get through.. Other than that they are fine.

Mariusz · 5 Jan 2018 at 22:20

Only been with Plusnet less than a month but so far so good. Changeover from BT went without a problem and I'm getting the max speed my line can handle. Not using the hub, using a Draytek vigor 130 and Netgear R7800.

Minstadave · 5 Jan 2018 at 22:40

I don't know what Sky's is like but the PlusNet One is BTs older HH5 and it's flakey, I actually abandoned it and went back to my original BT HH5 as that was slightly less flakey.

Greg0986 · 5 Jan 2018 at 22:51

So my parents have been with Plusnet since 2002 and now I am moving out I am going with Plusnet also. My parents got the Netgear router that Plusnet were supplying when they launched fibre (and its been fine the entire time) but I guess I will be getting the Hub One? What alternatives are there? I'd ideally not want an all in one, I'd rather have a separate modem and router.

What modems are people currently using? The Openreach modem? TP Link W9970? And what are the recommended routers for under £100? I have seen the thread about the Asus DSL-AC68U, so we can exclude that...

Any recommendations welcome

Feek · 5 Jan 2018 at 22:57

I use a Netgear D7000, works really well.
If anyone's about to sign up and wants to use my referrer code, please feel free to drop me a Trust message

V_R · 5 Jan 2018 at 22:57

I have and will continue to use an unlocked HG612 and I've just moved from an Asus RT-N66U to the AC86U. No complaints at all.

The Hub is ok, it works but its pretty basic, fine for some but anyone remotely techie will want better. I hear the wireless is a bit crap.

PiKe · 5 Jan 2018 at 22:58

Plusnet Hub Router is good enough, no real complaints.

The wireless is actually very good, and I'm in a very crowded area with around 10 networks within range where I am sat.

Greg0986 · 5 Jan 2018 at 23:06

Feek said:
I use a Netgear D7000, works really well.
If anyone's about to sign up and wants to use my referrer code, please feel free to drop me a Trust message

Ha, I used my parents referral code but thanks anyway. Broadband will be active on the 23rd (which seems like ages just to turn the line on etc)

V_R said:
I have and will continue to use an unlocked HG612 and I've just moved from an Asus RT-N66U to the AC86U. No complaints at all.

The Hub is ok, it works but its pretty basic, fine for some but anyone remotely techie will want better. I hear the wireless is a bit crap.

I'm tempted to get a HG612 from eBay and the unlock it, and then use the Hub as just a router. Wireless is not an issue as the house will be hard wired ethernet with just mobiles being used on the WiFi.

agw_01 · 5 Jan 2018 at 23:12

I had problems with the wireless on my PN Hub One and have had a couple of friends with similar problems on their BT HH5s, mainly poor throughput.

It's been a while since I last looked but IIRC, the routers come configured for automatic channel selection. Manually setting it to use an uncongested channel resolved any problems me/my friends were having.

bremen1874 · 5 Jan 2018 at 23:15

Greg0986 said:
I'm tempted to get a HG612 from eBay and the unlock it, and then use the Hub as just a router. Wireless is not an issue as the house will be hard wired ethernet with just mobiles being used on the WiFi.

How would that help? You'll have a solution that works identically to the hub on its own.

Greg0986 · 6 Jan 2018 at 15:34

bremen1874 said:
How would that help? You'll have a solution that works identically to the hub on its own.

I've read that the modem in the hub isn't the most stable so getting a separate modem and then using the hub just as a router will provide a more stable connection?

P4Clock · 6 Jan 2018 at 17:28

Never mind

aurichie · 8 Jan 2018 at 09:20

Greg0986 said:
I've read that the modem in the hub isn't the most stable so getting a separate modem and then using the hub just as a router will provide a more stable connection?

Correct. The modem in the hub is known to have issues with equipment in some exchanges. If your line becomes unstable and keeps disconnecting, your profile will be downgraded and your maximum speeds reduced - sometimes dramatically.

The Hub doesn't get great reviews for wireless performance either though, so you might want to think about an alternative all-in-one solution that combines both a great modem with great wireless (if such a product exists).

Recently an Openreach engineer told me that the now very old HG612 is no longer a recommended solution either and too can have issues. Whether that's true or not I don't know.

V_R · 8 Jan 2018 at 13:42

aurichie said:
Recently an Openreach engineer told me that the now very old HG612 is no longer a recommended solution either and too can have issues. Whether that's true or not I don't know.

I had an engineer tell me something similar too. Funny thing is mine has been rock solid and stays up for months on end without issue. Looking on sites like TBB and Kitz it seems they just say that because they want you to use the ISP supplied kit as they don't officially support he HG612 anymore, not because its bad.

agw_01 · 28 Jan 2018 at 15:28

What are Plusnet like these days? I was with them for about 5 years on ADSL2 and then later moving to FTTC and the service was overall very good. I left them 2 years ago.

Are there still ongoing issues with packet loss on their new network and have they moved away from the 2Mbps upload on their 40Mbps FTTC package?

Various line checkers indicate I should be able to get full speed on an 80/20 connection and I'm also in a cable area so lots of options which is making it difficult to choose. Tempted to go for a business grade connection for a static IP and better SLAs.

DragonQ · 28 Jan 2018 at 16:09

agw_01 said:
What are Plusnet like these days? I was with them for about 5 years on ADSL2 and then later moving to FTTC and the service was overall very good. I left them 2 years ago.

Are there still ongoing issues with packet loss on their new network and have they moved away from the 2Mbps upload on their 40Mbps FTTC package?

Various line checkers indicate I should be able to get full speed on an 80/20 connection and I'm also in a cable area so lots of options which is making it difficult to choose. Tempted to go for a business grade connection for a static IP and better SLAs.

Not sure about the packet loss issues, personally I haven't had this problem in a long time so maybe it's fixed. They went back from 40/2 to 40/10 a few months ago.

Plusnet give you a static IP for like £5 one-off.

agw_01 · 28 Jan 2018 at 18:00

Is a static IP free on the business packages? Definitely not a deal breaker, it'll just make things easier when labbing at home.

Good to hear they saw sense and went back to the 10Mbps upload. I was on a rolling 40/20 and refused to re-sign a new contract when they brought that in.

Mariusz · 28 Jan 2018 at 18:31

Been with Plusnet only 2 month's but the service has been great. Switch over went without a hitch and I've been getting full 80/20. Using my own equipment though, never bothered even installing the hub they supplied.

Greg0986 · 29 Jan 2018 at 16:57

So, settled in with Plusnet. 300m from the cabinet, and I'm only getting 30mb download, 5mb upload. Ping hovers around 10ms 98% of the time.

Data rate: 6031 / 33070
Maximum data rate: 6030 / 32476
Noise margin: 6.0 / 6.1
Line attenuation: 37.4 / 26.0
1Signal attenuation: 24.6 / 23.5

Everything looks fine to me, what are others thoughts? Aluminium cable? Neighbours across the street are on a different cabinet and are getting 76mb/19mb up