POLICE and RapidSecure LTD

Gregvivi0401

Gregvivi0401

Gregvivi0401

Associate
Joined
26 Dec 2021
Posts
1,391
Location
Sowerby Bridge
Last week someone wanted to break into my shop but someone had to scare them and they ran away. The police arrived and called the RapidSecure company, which inserted 2 small wooden crossbars and screwed a plywood board to it (4 screws). They called this work a secured property. There was contact information on the shop window but the police called the construction cowboys instead of me. A few days later I received a bill from RapidSecure for £ 240. It took me 3 minutes to remove the plywood board, so the question is how this can be called a secured property? In my eyes, it is not worth the money for such a service. Have any of you dealt with such a company? I plan not to pay and I keep all the photos and I have a witness who will confirm how much it took to get inside and the materials they used for this work. I'll probably meet in court. What do you think about it. Thx
https://photos.app.goo.gl/bQG7rSBs4FBpxNih7
 
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Disgusting price for that amount of work but not unusual for 'emergency callout' based work I imagine. Surely you can pass that onto your insurance though?
 
They'll have the contract with that specific police force, similar to how each force has their own go to vehicle recovery firm they work with.
 
Surely that's more of a question for your insurance company. If they're happy that "repair" makes it secure, then you should still be insured against further loss if someone breaks through that.

If they're not, then it'd be a question of why they were doing the work to secure your premises to an incorrect standard.
 
dcsarge said:
Disgusting price for that amount of work but not unusual for 'emergency callout' based work I imagine. Surely you can pass that onto your insurance though?
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Lysander said:
Going by the reviews on Trust Pilot they specialise in plywood boards with 4-screw fittings and then charging £264 for it.

uk.trustpilot.com

RAPID SECURE LIMITED is rated "Great" with 4.1 / 5 on Trustpilot

Do you agree with RAPID SECURE LIMITED's TrustScore? Voice your opinion today and hear what 815 customers have already said.
uk.trustpilot.com uk.trustpilot.com
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My insurance exces is £ 250 so it is not worth it but how they can call job secured when took me 30 sec to get in?
 
Sirrel Squirrel said:
Wonder what would happen if you didn't pay the invoice and they took you to small claims court. You didn't instruct them to do the work so I don't see where liability would stand.
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You're right, I'm not going to pay and meet them in court and bring everything with me (material they used to secure the property) to show this is ripp off.
 
Gregvivi0401 said:
What do you mean m8?
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ignore him. they are one of those sort of posters who thinks their a funny smart ass. they aren't.

have you spoken to the local police force, the ones who called these cowboys out? i'd speak to them first, showing them the evidence of the work done by the folk they called in.
 
Thekwango said:
ignore him. they are one of those sort of posters who thinks their a funny smart ass. they aren't.

have you spoken to the local police force, the ones who called these cowboys out? i'd speak to them first, showing them the evidence of the work done by the folk they called in.
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Thats a good idea m8 i will try this but knowing the Police (probably not interested).
 
Looking at it another way I could get through a patio door in 5 seconds with a glass hammer, nothing is secure if someone wants in. They'll secure it basically to keep the weather out and the insurance happy that there's no a gaping hole and that's about it.
 
tom_e said:
Looking at it another way I could get through a patio door in 5 seconds with a glass hammer, nothing is secure if someone wants in. They'll secure it basically to keep the weather out and the insurance happy that there's no a gaping hole and that's about it.
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Glass hammer hey!
Reminds me of my labourer days








Yes I know what you mean
 
Doesn't seem unreasonable to me.

It's not just the bits of wood and screws.... It's the guy on 24/7 call-out to come and do it.

As other posters have said, if that kept the insurers happy, it would be a price worth paying. If they just left the place unlocked and you got cleaned out you'd be fuming.

Edit : obviously they should try to contact you first.... But failing that, this seems like a sensible course of action.
 
Surely the issue here is not the quality of the work but the fact you never engaged in a contract with them. The police did not call you to agree the work should take place. If there was no way to contact you then I could perhaps see an argument for the police to engage someone to protect your property. But if your contact details are clearly available on the shop then they should have tried first.

I am not a lawyer (I am also not a shop). But that's the stance I think I would take.
 
Gregvivi0401 said:
Thats a good idea m8 i will try this but knowing the Police (probably not interested).
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They attended your attempted burglary and made arrangements to secure your property, which part of that suggests they're "not interested"? If you phone 101 and say you wanted to provide feedback about the quality of the work they may well take that on board when deciding who to contract out for this next time or assist with you putting a claim or refund in. They aren't reading forum posts complaining about it, that's for sure.
 
tom_e said:
Looking at it another way I could get through a patio door in 5 seconds with a glass hammer, nothing is secure if someone wants in. They'll secure it basically to keep the weather out and the insurance happy that there's no a gaping hole and that's about it.
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Yes i can see your point of vue but why do police and this secured company doing jobs i didn't instruct them to do? On a client job sheet i have information police was present so they had lot of time to call me and inform what was happening.
 
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