Post office gave wrong amount for currency exchange

It's not really your friends problem to be honest. If the person at the Post Office thinks their job is on the line then the best thing they can do is bring it up with their own manager before it gets discovered through the books. Mistakes happen.
 
invitation to treat, offer accepted etc. it's all legit as far as I can see. If you/friend benefited then tell the PO to do one. In the nicest possible manner :)
 
I was surprised myself how incompetent they can be to make such a schoolboy error.

Nobody is perfect, see: http://forums.overclockers.co.uk/showthread.php?t=18476498

How much are we talking here hundreds/thousands of pounds? I don't think the assistant should have approached your friend after work and I don't think your friend has to do anything.

It'd seem quite scummy to profit from a scenario which results in someone losing their job.

And this ^
 
If you have the money I'd just ignore it. You win some and you lose some. For all she knows the guy could have spent the money already.
 
Apprently she was given the wrong rate over the phone, then came over and was given said rate, on the receipt it's also the wrong rate.

While they might have made an error on their side your friend doesn't technically owe them anything - she asked for a quote, they gave her one and agreed to trade at that quote... she's got a receipt with that rate on too...

If I'm buying some shares and I want to buy at the bid but, being a spaz with the mouse, I accidentally hit the offer I can't phone up the exchange and say 'can you undo this trade please I wanted to buy at the bid but entered a market order instead, it was a mistake...'
 
The Post Office is hardly fair & transparent when it comes to dealing with currencies. The rates in the windows are misleading and require either large purchases or loading onto currency cards.

If they displayed the rates properly I could understand, but they themselves hide them to make it impossible for the customer to pre calculate the expected rate.

Until the price on the window is the price you get then they only have themselves to blame.
 
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If I'm buying some shares and I want to buy at the bid but, being a spaz with the mouse, I accidentally hit the offer I can't phone up the exchange and say 'can you undo this trade please I wanted to buy at the bid but entered a market order instead, it was a mistake...'

Bit like the complete and utter muppets on ebay who email and ask you to cancel their bids as their daughter put the bid on without them knowing. LOL
 
The only thing I'd be going to see the manager about is how uncomfortable the member of staff made her feel by threatening her to return the money as her job is on the line. I wouldn't mind so much if someone asked me to go back as there had been an error (which I'd still decline, it was an agreed rate, didn't rob them) but to guilt trip them with her job, not entertaining that thought at all. Does she do this mistake so often her job really is on the line?

This is no different to them pricing a product on the shelf wrong, you asking if the price is how much you would have to pay, them agreeing and you purchase it as normal.
 
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