Post office gave wrong amount for currency exchange

Something Else · 11 Jan 2013 at 19:09

when did the lady approach you? id speak with her manager tbh

also i wouldn't just give the woman the money, if she just asked for it in the street.

seems slightly weird

Nerusy · 11 Jan 2013 at 19:10

Captain · 11 Jan 2013 at 19:11

Make sure a manager is present if/when you go back.

Nerusy · 11 Jan 2013 at 19:19

vodkacokebloke · 11 Jan 2013 at 20:17

what rate does the receipt say?

Is the rate entered manually at the post office desk or do they press a button for which currency and it is done automatically?

Nerusy · 11 Jan 2013 at 20:23

Meeko · 11 Jan 2013 at 20:32

It's not really your friends problem to be honest. If the person at the Post Office thinks their job is on the line then the best thing they can do is bring it up with their own manager before it gets discovered through the books. Mistakes happen.

Amleto · 11 Jan 2013 at 20:37

invitation to treat, offer accepted etc. it's all legit as far as I can see. If you/friend benefited then tell the PO to do one. In the nicest possible manner

Dave L · 12 Jan 2013 at 12:51

"Mistakes cannot be rectified after you leave the counter"

That is all.

G-MAN2004 · 12 Jan 2013 at 12:53

Don't give them anything.

Judgeneo · 12 Jan 2013 at 13:01

Sounds like a clever attempt to steal money from the post office.

Crizzy · 12 Jan 2013 at 13:06

Nerusy said:
I was surprised myself how incompetent they can be to make such a schoolboy error.

Nobody is perfect, see: http://forums.overclockers.co.uk/showthread.php?t=18476498

How much are we talking here hundreds/thousands of pounds? I don't think the assistant should have approached your friend after work and I don't think your friend has to do anything.

Moses said:
It'd seem quite scummy to profit from a scenario which results in someone losing their job.

And this ^

cheechm · 12 Jan 2013 at 13:07

If you have the money I'd just ignore it. You win some and you lose some. For all she knows the guy could have spent the money already.

dowie · 12 Jan 2013 at 13:30

Nerusy said:
Apprently she was given the wrong rate over the phone, then came over and was given said rate, on the receipt it's also the wrong rate.

While they might have made an error on their side your friend doesn't technically owe them anything - she asked for a quote, they gave her one and agreed to trade at that quote... she's got a receipt with that rate on too...

If I'm buying some shares and I want to buy at the bid but, being a spaz with the mouse, I accidentally hit the offer I can't phone up the exchange and say 'can you undo this trade please I wanted to buy at the bid but entered a market order instead, it was a mistake...'

POB · 12 Jan 2013 at 13:35

The Post Office is hardly fair & transparent when it comes to dealing with currencies. The rates in the windows are misleading and require either large purchases or loading onto currency cards.

If they displayed the rates properly I could understand, but they themselves hide them to make it impossible for the customer to pre calculate the expected rate.

Until the price on the window is the price you get then they only have themselves to blame.

Dave L · 12 Jan 2013 at 13:54

dowie said:
If I'm buying some shares and I want to buy at the bid but, being a spaz with the mouse, I accidentally hit the offer I can't phone up the exchange and say 'can you undo this trade please I wanted to buy at the bid but entered a market order instead, it was a mistake...'

Bit like the complete and utter muppets on ebay who email and ask you to cancel their bids as their daughter put the bid on without them knowing. LOL

Teknobry · 12 Jan 2013 at 15:03

Start using another post office

Nerusy · 12 Jan 2013 at 15:10

Steeps · 12 Jan 2013 at 15:28

The only thing I'd be going to see the manager about is how uncomfortable the member of staff made her feel by threatening her to return the money as her job is on the line. I wouldn't mind so much if someone asked me to go back as there had been an error (which I'd still decline, it was an agreed rate, didn't rob them) but to guilt trip them with her job, not entertaining that thought at all. Does she do this mistake so often her job really is on the line?

This is no different to them pricing a product on the shelf wrong, you asking if the price is how much you would have to pay, them agreeing and you purchase it as normal.