Postvan - &&&&**$*"

jamief · 5 Sep 2007 at 15:25

Was sending a parcel to Italy a few weeks ago (August 16th), so used postvan.com (used them before with no trouble).

Paid online, filled out details etc.

Got a call later from a company called FreightMove advising me they were handling European road deliveries for Postvan. Confirmed this with Postvan via email, and was told I would pay FreightMove, and then Postvan would refund me.

This went through fine, parcel was delivered quickly etc.

Now, I still haven't had a refund from Postvan, can't get in touch with them via phone as there is no number, and they've been ignoring emails for the past 3 weeks. I paid via a Natwest Debit card.

Anyone know what I can do, if anything?

Sic · 5 Sep 2007 at 16:21

since when is a good resource not allowed??

0870 7662293
01502 532266
[email protected]

Mooron455 · 5 Sep 2007 at 16:24

Sic said:
Are the black bits in bananas tarantula's eggs?

Off topic, but YES! A BOOSH FAN!!!

jamief · 5 Sep 2007 at 16:24

Sic said:
since when is saynoto0870 not allowed??

0870 7662293
01502 532266
[email protected]

Where did you get those numbers?

The callback@ address is being ignored, as is business@, quotes@, post@

Confused · 5 Sep 2007 at 16:26

Sic said:
since when is a good resource not allowed??

Probably because OcUK's number is listed there, and they make money from the 0870/0845 number, and don't want others to know there's a geographic number available.

Sic · 5 Sep 2007 at 16:29

jamief said:
Where did you get those numbers?

I got them from a well-known website that offers alternatives to premium/national rate phone numbers, which we're apparently not allowed to mention. did they work?

jamief · 5 Sep 2007 at 16:30

Sic said:
I got them from a well-known website that offers alternatives to premium/national rate phone numbers, which we're apparently not allowed to mention. did they work?

Not tried yet, still at work, will call before 5. Thanks, found the site you were on about.... Although I did read elsewhere that PostVan were no longer contactable via phone.

Sic · 5 Sep 2007 at 16:31

in that case, I hope it's not a lot of money they've just rinsed from you

jamief · 5 Sep 2007 at 16:34

£30. Thing is, I've used them a few times, an no problems. I'm sure if I can get them on the phone I'll get a refund. If not I'll talk to my bank and see if they can help.

Thanks for the numbers by the way!